My first G70 service experience

[Van_Nik_75]

I had my G70 serviced yesterday as one side of the rear seat cushion wasn’t attached properly.

A few weeks ago I was put in touch with a Genesis service manager through my Genesis Experience Manager. Not sure if it’s the same in th US but in Canada the Experience Manager is the person you deal with when you buy your car.

I arranged to have the G70 serviced yesterday and the plan was that they were going to pickup the car from my house and drop it off afterwards. Normally on Fridays I drive my wife’s car to work while she works from home so everything was going to be done while I was at work.

About 11:00 wife texts me saying the guy is here. She says that he’s wearing a business suit. Says that he left a grey G70 in the garage. Obviously a loner car that I won’t be driving.

I should mention that I put a note inside my car that I didn’t want to have the car washed.

By 1:00 my G70 is brought back to our house and he takes the grey one with him. He tells the wife that had he known that I didn’t want my car washed that he would have brought the part and fixed my car in my garage. Good to know for the future.

So my first thought after this experience is that zero hours of my time was spent on the repair of my car which is pretty good.

 

[EdP]

I had my G70 serviced yesterday as one side of the rear seat cushion wasn’t attached properly.
About 11:00 wife texts me saying the guy is here. She says that he’s wearing a business suit. Says that he left a grey G70 in the garage. Obviously a loner car that I won’t be driving.

So my first thought after this experience is that zero hours of my time was spent on the repair of my car which is pretty good.

Nice to know they really can get it right and make it a good experience.

 

[joneillnj]

Nice to know they really can get it right and make it a good experience.

In Canada... they got a lot of things right up there - not remotely applicable to the US organization's mess to date...

 

[KDX]

Can't beat that for service. I took mine in yesterday for the 12,000km service and to get the winter tires and rims installed. I had my windshield replaced a while back due to a stone chip that turned into a nasty crack. About a week later the rain sensing quit working. I mentioned it to the service manager yesterday and am driving a G80 (tech package) waiting for the sensor to arrive. I'm about 150kms from the dealership and they offered to bring me my car when it is fixed, but I will go and pick it up.

 

[Dpaulc]

Can't beat that for service. I took mine in yesterday for the 12,000km service and to get the winter tires and rims installed. I had my windshield replaced a while back due to a stone chip that turned into a nasty crack. About a week later the rain sensing quit working. I mentioned it to the service manager yesterday and am driving a G80 (tech package) waiting for the sensor to arrive. I'm about 150kms from the dealership and they offered to bring me my car when it is fixed, but I will go and pick it up.

Good, going to get your car: no one loves your car more than you. Plus that sounds like a good distance to have a bit of fun.

 

[devellis]

Sounds like the service experiences are going well. Good to hear. This is an important part of the Genesis concept.

 

[TOGuy242]

Can't say I’ve had the same experience. I wanted to bring my car in for an optional (at my cost) oil change when I do the winter wheel swap, and even after multiple emails it's been radio silence ...

Finally made arrangements to bring my car to another garage, don't really think I should need to be chasing them down to give them money!

 

[Mcc]

Can't say I’ve had the same experience. I wanted to bring my car in for an optional (at my cost) oil change when I do the winter wheel swap, and even after multiple emails it's been radio silence ...

Finally made arrangements to bring my car to another garage, don't really think I should need to be chasing them down to give them money!

I agree but if you want to be satisfied, forget about email. Pick up the phone and talk to your advisor (don’t stop with the receptionist)

 

[TOGuy242]

I agree but if you want to be satisfied, forget about email. Pick up the phone and talk to your advisor (don’t stop with the receptionist)

While I don’t disagree, why should I, as the customer, have to change my preference of communication to suit them? I am frequently on the road (on a plane right now) in different time zones, and quite frankly not overly inclined to make time to chase them via phone when email is much more convienient for me?

 

[Mcc]

While I don’t disagree I am only telling you what works at this time in the real world. If it makes you happy not to have to change then don’t. Albert Einstein is broadly credited with exclaiming “The definition of insanity is doing the same thing over and over again, but expecting different results”

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[Slip_Angle]

Maybe your service adviser is on vacation or move on to another job. Best to call them and find out.