Hyundai wants fee for excessive wear on a pristine Genesis with 16,000 miles

[phil1924]

I recently returned my 2015 Genesis and today received an invoice for the disposition fee along with an additional fee of $390 for excess wear and Use plus another fee of $50 for official fees and taxes. The odometer read just over 16,000 miles on this car and it was in pristine condition in and out. I need suggestions as to where to start to file a complaint against the charges. Any suggestions would be greatly appreciated and asap please!

 

[EdP]

I recently returned my 2015 Genesis and today received an invoice for the disposition fee along with an additional fee of $390 for excess wear and Use plus another fee of $50 for official fees and taxes. The odometer read just over 16,000 miles on this car and it was in pristine condition in and out. I need suggestions as to where to start to file a complaint against the charges. Any suggestions would be greatly appreciated and asap please!

Do you have an inspection report at turn in? Start with that. Should also be an explanation as to what is excessive. In that few miles, I cannot imagine unless you had holes in the seats.

 

[Mr. Incredible]

do you have pictures inside and out taken the day you turned it in?

do you have signed paperwork from the dealer indicating the condition the day you turned it in, noting any exceptions?

have they provided you specific information as to the excess wear and tear like tires, brakes, or other wear items not replaced by you, dents, scratches, etc.

was the car registered or do registration when you turned it in?


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from my experiences with lease returns:

The dealer is supposed to do an inspection and note anything that is considered excess wear, on most leases it will indicated the tire tread depth the tires must be at when you return the vehicle, as well as the brake pad thickness.

if the vehicle's registration was due prior to your turn in date, it must also be paid.. typically the lease date is the day the registration is due, in some cases the lease date might be a few days later depending on when the leasing company finalized the paperwork. Always best to ask up front.

other items that can be considered excess (from my experience) Rock Chips in the fascia, scratches on the wheels (curb rash), chips in the windshield glass, Tinting that needs to be removed, excessively dirty carpeting or seats (especially light colors).

just things to consider, dealer should have noted any of this and you and dealer should have signed paperwork agreeing to it.

 

[TurtleBoy]

I recently returned my 2015 Genesis and today received an invoice for the disposition fee along with an additional fee of $390 for excess wear and Use plus another fee of $50 for official fees and taxes. The odometer read just over 16,000 miles on this car and it was in pristine condition in and out. I need suggestions as to where to start to file a complaint against the charges. Any suggestions would be greatly appreciated and asap please!

Are you sure the extra charge isn't for the mileage? It would be unusual to have a 3 year lease for 16k+ miles.

Edit: Just ignore this post. Should not have been doing it while working on something else.

 

[phil1924]

I have pictures that I took on the day of return exterior. I have an odometer disclosure statement and there is nothing notes on the form regarding wear and tear. There were new tires on the rear and the front tires were fine. Everything was paid up. No chips, scratches on wheel, none in windshield, they installed tinting on windows when I took the car

 

[TurtleBoy]

I have pictures that I took on the day of return exterior. I have an odometer disclosure statement and there is nothing notes on the form regarding wear and tear. There were new tires on the rear and the front tires were fine. Everything was paid up. No chips, scratches on wheel, none in windshield, they installed tinting on windows when I took the car

If you have the paperwork from turn-in and nothing is noted then you should not have to pay anything. Just contact Hyundai Finance and let them know. Have you called them yet?

 

[Mr. Incredible]

I have pictures that I took on the day of return exterior. I have an odometer disclosure statement and there is nothing notes on the form regarding wear and tear. There were new tires on the rear and the front tires were fine. Everything was paid up. No chips, scratches on wheel, none in windshield, they installed tinting on windows when I took the car

from my experience window tinting has to be removed prior to returning a lease, even if dealer installed. I have had 2 leases in the past where I lost my security deposit because I did not remove the tint, and the letter I got from GM on both cars explicitly stated the charge was for tint removal.

can't say if this is your issue, I would be calling Genesis financial and asking for specifics, especially if not noted on the turn in inspection.

 

[phil1924]

I have paperwork with nothing mentioned re wear and tear or anything else. Will call Hyundai in the morning - closed now.

 

[TurtleBoy]

I have paperwork with nothing mentioned re wear and tear or anything else. Will call Hyundai in the morning - closed now.

They are open until 9pm Eastern according to their website. There is also a lease end team number which may help.

https://www.hmfusa.com/contact-us

 

[phil1924]

Just tried calling and the recording said they close at 7 but I agree with you that the website says 9!

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[phil1924]

So I called Hyundai Leasing and they told me the charge was for the two front tires. I will try to fight this due to many issues I had with the car and there are case numbers to prove this. BUT they told me I had to call Customer Care as they are not the ones who would issue any credit. After a very long conversation with Customer Care, they told me they cannot issue it, only Leasing can..!! It's a ping-pong game.

 

[Mr. Incredible]

So I called Hyundai Leasing and they told me the charge was for the two front tires. I will try to fight this due to many issues I had with the car and there are case numbers to prove this. BUT they told me I had to call Customer Care as they are not the ones who would issue any credit. After a very long conversation with Customer Care, they told me they cannot issue it, only Leasing can..!! It's a ping-pong game.

in all honesty I figured as much when you said you only replaced the rears.


did the dealer notate the wear on the front tires? I think that would be your only "out" the lease is very clear as to what is required when the vehicle is returned, and what level the tires tread depth has to be at.. It's likely to cost you far more in arbitration fees, attorney fees, court costs etc, than the $400, that frankly you would have paid for 2 tires anyway.

The leasing company isn't going to care about any issues the car had if they were covered under warranty, that is what the warranty is for, so unless you had out of pocket expenses (rental cars don't count) any arbitrator is going to find against you, I speak from experience, and if you read the paperwork, if you lose arbitration, you will likely have to pay for the arbitrator and any legal fees by Hyundai.

As you have returned the car, I am guessing you opted not to get another Hyundai? If you have washed your hands of the brand, and it sounds like you have, then if it were me I would pay the $400 and move on, as I said you would have paid that anyway had you replaced the tires yourself.

I realize that $400 is a lot of money, but to me the time and hassle of dealing with the Leasing Dept, Customer Service and all the stress and headache isn't worth it. It takes me just over 4 hours to make $400, if dealing with Hyundai takes more time than that, my time is more valuable and it isn't worth it to me..

 

[phil1924]

Well - it is bad enough that I have to pay the disposition fee which, by the way was not initialed by me at signing but now to pay an additional $390 plus tax is a lot of money for me.
I called Leasing back and they did look into it but of course, I lost!

 

[Mr. Incredible]

Well - it is bad enough that I have to pay the disposition fee which, by the way was not initialed by me at signing but now to pay an additional $390 plus tax is a lot of money for me.
I called Leasing back and they did look into it but of course, I lost!

Not initialed really doesn't mean much if you signed the contract. The point behind initialing is to prevent either party from altering the contract after it is presented, however all that is required is a signature to indicate you agree with all points of the contract and confirmed so by signing and taking possession of the vehicle. Not initialing is only harming you if they decided to alter something later.


sorry this went down bad for you, but as the saying goes "read before you sign", all of this is spelled out in the contract.

 

[phil1924]

There isn't any lease that doesn't specify a disposition fee - that is not really what I am upset about.

 

[TurtleBoy]

Probably too late now but you should have asked them why the dealer didn't note the worn tires and how do you know that they didn't take off yours, which passed the dealer's inspection, and put on worn ones? If there was a problem with the tires you would have expected them to note that on the turn-in inspection paperwork.

 

[phil1924]

I did tell them that the dealer did not note anything about the tires being worn when I returned the vehicle but that did not seem to mean a thing!

 

[TurtleBoy]

I did tell them that the dealer did not note anything about the tires being worn when I returned the vehicle but that did not seem to mean a thing!

That seems unusual but I'm only familiar with the BMW turn-in process but only items listed on the sheet done at the turn-in inspection are considered. Once that paperwork is completed I have not heard of any additional charges being applied.

 

[arcman]

Just curious... How did this car end up needing a set of rear tires at 16k miles?

 

[phil1924]

so if you read from the beginning, the car was driven supposedly by a manager when we leased it so there were 2728 miles on it - he abused that car and that is why the tires needed replacing!