Hyundai wants fee for excessive wear on a pristine Genesis with 16,000 miles

[Mr. Incredible]

Just curious... How did this car end up needing a set of rear tires at 16k miles?

so if you read from the beginning, the car was driven supposedly by a manager when we leased it so there were 2728 miles on it - he abused that car and that is why the tires needed replacing!

unless this manager sat and roasted the tires, I doubt any "abuse" he did in 3,000 miles had any effect on the life of the tires.

Since you don't state which model of vehicle or tire you had, the 18" Michelin tires for the 2015 3.8 RWD Hyundai Genesis have 20,000 mile warranty, The Dunlop's had NO mileage warranty, only coverage for the tires for 1 year if they wore below 2/32 within that time,

Which means depending on the road conditions and the environment overall 16,000 miles is about right for the tires to be worn to the point of needing to be replaced under the terms of the lease. Maybe not if you had kept the vehicle, but for the lease, yes.

people seem to think that OEM tires should last forever, and the plain truth is all manufacturers put the cheapest crap on their cars they can get to keep the costs down and the profit margins high. I haven't owned a vehicle in 18 years that didn't need to have the OEM tires replaced before 20K.

Bottom line is that you as the leasee are required to make sure the vehicle is returned within the parameters of the lease agreement, which clearly spelled out what tire tread depth was acceptable and what was not.

I have leased many vehicles in 35 years, and I have always known I had to replace the tires prior to turning it in, it is the cost of leasing over purchasing. Hell my wife's Camry lease is up in 2 months and we have already replaced the tires, grant it was due to both rears blowing out and shredding into pieces at 12K miles, the first one went, I put on the spare for her, and less than a mile later the second went. All 4 got replaced, but even if that had not happened, the tires would have been replaced prior to turning the car back in because they were already showing excess wear @ 12K.

and frankly I will never understand someone replacing only 2 tires, the tires are what connect you to the road, and also what enables your vehicle to stop. When you replace the tires for wear, you replace all of them so that you have balanced traction and stopping power.

IMO and call me an ass if you want, you tried to get away with saving a couple of bucks by doing the least amount you thought was required and Hyundai called you on it.

Truth is you could have put some cheap ass $100 per tire, tires on the car and avoided all of this and it would have cost you the same, minus the headache, aggravation, complaining, and finger pointing.

 

[EdP]

people seem to think that OEM tires should last forever, and the plain truth is all manufacturers put the cheapest crap on their cars they can get to keep the costs down and the profit margins high. I haven't owned a vehicle in 18 years that didn't need to have the OEM tires replaced before 20K.

But, but, they're radial tires! When radials were new they were often pushed as a 40,000 mile tire. Seems like the myth continues

https://www.cars.com/articles/2013/05/how-long-do-tires-last/

CARS.COM — When do you need to replace your tires? We would expect at least 50,000 miles from the tires that come with any new vehicle, but tire life depends on many factors. Here are some broad guidelines.

I've done better than you, but nowhere near 40k. Last set I replaced at 27,000 because I was heading out on a 3500 mile trip. Around town I would have waited a little longer.

 

[phil1924]

Thank you Ed P
By the way, the tires were Michelin and I have never had to change tires at 16,000 miles -

 

[Mr. Incredible]

Thank you Ed P
By the way, the tires were Michelin and I have never had to change tires at 16,000 miles -

My last 3 cars had Michelin summer tires. Never made it to 20k. 2 cars before that had Goodyear summer tires they did better got 25k on the 300c SRT before the belts showed through. And 21k on my avalanche before they had bubbles in the side walls, they were warranted for 45k so at least I got 50% prorate on them.

Want to complain about pricing. The Avalanche tires were $400 each.

Soft compounds, heavy vehicle, and shitty roads = short tire life.

 

[phil1924]

UPDATE: The GM at the dealership never replied to my email asking a review of tires case, so I then sent an email to a CEO at Hyundai. I just received a phone call from his office and after their looking into my tire problem, they agreed with me that there should not have been excessive wear and tear and they have written off the charge for the tires! Hooray!

 

[EdP]

UPDATE: The GM at the dealership never replied to my email asking a review of tires case, so I then sent an email to a CEO at Hyundai. I just received a phone call from his office and after their looking into my tire problem, they agreed with me that there should not have been excessive wear and tear and they have written off the charge for the tires! Hooray!

Good for you. It pays to question!