Hyundai Equus Schedule Posted

[jwaters943]

Well, I guess I won't be seeing an Equus in person anytime soon afterall. I left 2 messages for someone to call me at Roseville Hyundai regarding the Equus. After no one called me back I decided to pay them a visit in person this past weekend since I happened to be in the area visiting friends. After being passed from one guy to another I was told to have a seat and someone would be with me. Approx. 2 minutes later the same guy came back out and started giving me "the hard sell" about how only the top dealerships in the nation were getting one and they'll be out next year and I can put a deposit down on one. After kindly telling him that I was only interested in seeing the vehicle up close and in person and asking when they expected it to arrive I was told that it already came to their dealership 2 weeks ago and was only there for the day. When I told him about the schedule posted in this thread which states that it was to arrive on 8/3 at their dealership and be there for 2 weeks I was told that the Equus wasn't going to be stopping at any dealerships they knew of and they hadn't seen any schedule. After asking if they could re-check with Hyundai regarding the Equus and getting a bunch of BS I basically just got frustrated and left. Such great customer service in a poor economy!

Ugh, these are the times I miss owning a BMW/Lexus.

*Update: I called again today just because I'm so persistent and was told by one of the Sales Managers, Jerry, that it should be there around the 3rd, but the dates can change. He said he would call me when it comes in. I'll keep you guys posted.

 

[ajls09873]

Well, I guess I won't be seeing an Equus in person anytime soon afterall. I left 2 messages for someone to call me at Roseville Hyundai regarding the Equus. After no one called me back I decided to pay them a visit in person this past weekend since I happened to be in the area visiting friends. After being passed from one guy to another I was told to have a seat and someone would be with me. Approx. 2 minutes later the same guy came back out and started giving me "the hard sell" about how only the top dealerships in the nation were getting one and they'll be out next year and I can put a deposit down on one. After kindly telling him that I was only interested in seeing the vehicle up close and in person and asking when they expected it to arrive I was told that it already came to their dealership 2 weeks ago and was only there for the day. When I told him about the schedule posted in this thread which states that it was to arrive on 8/3 at their dealership and be there for 2 weeks I was told that the Equus wasn't going to be stopping at any dealerships they knew of and they hadn't seen any schedule. After asking if they could re-check with Hyundai regarding the Equus and getting a bunch of BS I basically just got frustrated and left. Such great customer service in a poor economy!

Ugh, these are the times I miss owning a BMW/Lexus.

*Update: I called again today just because I'm so persistent and was told by one of the Sales Managers, Jerry, that it should be there around the 3rd, but the dates can change. He said he would call me when it comes in. I'll keep you guys posted.

I think hyundai must create new luxury brand & dealership...
but they have not enough money for build new dealerships in this bad economy.

 

[jwaters943]

Well, if the recent New York Times article is to be believed, Hyundai has plenty of money.

At the rate they are progressing I think we should see an announcement of a luxury brand in the U.S. within 4-5 years.

 

[ctrcbob]

I wanted to see it at Jenkins Hyundai, Leesburg Florida, as it should have come there yesterday. They don't have it. Great. Knew nothing about any schedule, when I told them that the schedule says it was to be at their dealership in Ocala the past two weeks, and now to them.

 

[jwaters943]

I called Roseville Hyundai again. They have the Equus now. I'll be looking at it this weekend.

I've been HUGELY unimpressed by their customer service. They couldn't care less if you are a Genesis owner interested in the Equus unless you want to plop down $1k to reserve one. No one returned my calls, they kept me on hold for several minutes each time I've called, and every person I spoke with was rude/short with me.

I will never, ever, ever buy a vehicle from them again.

 

[ctrcbob]

I called Roseville Hyundai again. They have the Equus now. I'll be looking at it this weekend.

I've been HUGELY unimpressed by their customer service. They couldn't care less if you are a Genesis owner interested in the Equus unless you want to plop down $1k to reserve one. No one returned my calls, they kept me on hold for several minutes each time I've called, and every person I spoke with was rude/short with me.

I will never, ever, ever buy a vehicle from them again.

They "could" just be telling you that they have the Equus in, just to get you to step in their door. Old Trick. Let us know if they were truthfull.

 

[jwaters943]

They "could" just be telling you that they have the Equus in, just to get you to step in their door. Old Trick. Let us know if they were truthfull.

AVOID HYUNDAI OF ROSEVILLE AT ALL COSTS!

I will never, ever do business with these people again. I drove all the way down there on Saturday only to find out their Equus had been sent to Las Vegas the day before. I asked to speak with their Sales Manager Schmuck who told me he was certain it would be at their dealership through this past weekend. When I asked him why he didn't call me at the numbers I gave him to let me know if anything changed (he knew I was driving down from Reno-approx. 120 miles), he had NOTHING to say. What a joke. They don't care about customer service and if they are one of the "premier" dealerships that Hyundai hopes to sell the Equus through, there really is no hope for this car. They weren't apologetic in the least. I'm a reasonable person and if he had simply stated that he misplaced my numbers and was genuinely sorry for my trouble I wouldn't have been as upset as I was. Instead he was extremely rude/arrogant and tried to kick me out of the dealership so none of the people negotiating deals on a car could hear me.

I plan on writing a letter to Hyundai and posting my experience in detail on every consumer advocacy group and/or review site I can find online. If I cost them only 1 potential sale I will be satisfied.

 

[YEH]

^ Hyundai needs to get rid of these crappy dealers who don't know how to treat (potential) customers (esp. those interested in the higher-end models).

 

[Dimitry]

The dealers go through a ton of people, I wouldn't rely on someone to get back to me. Just keep touching base with one of the managers/principal at the dealerships to know when the Equus gets in, easiest way to do it. And call before you go

 

[jwaters943]

I was talking to a manager! He's one of the sale managers and I talked to him less than 48 hours before I arrived. He knew I was driving down on Saturday and said the Equus would definitely be there and if anything changed he would let me know.

He should be held responsible. It's his friggin' job to take care of potential customers! If I treated my customers like this I would be out of business within a year.

Hyundai gave out a bad schedule for the Equus. My closest dealership doesn't give a rats ass if anyone comes to look at it, and I'm supposed to take the blame? Sure, in hindsight it would have been prudent of me to call again on the day of my arrival, but my point remains. You cannot sell a $60k luxury sedan with treatment like this.

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[dataguy]

I plan on writing a letter to Hyundai and posting my experience in detail on every consumer advocacy group and/or review site I can find online. If I cost them only 1 potential sale I will be satisfied.

Don't forget Joel Ewanick: http://www.genesisowners.com/hyundai-genesis-forum/showpost.php?p=25574&postcount=6

 

[dond13]

On the schedule shown earlier, it said that Round Rock Hyundai would get the car today, the 26th, but they don't know where it is. I talked to them and they are without a clue. The salesman asked me how I know it was supposed to be there as if I wasn't supposed to know! He said that he would call me when he heard anything else.

 

[ultra63]

Hyundai sure messed up the Equus intro tour. The schedule says they are supposed to have one at New Port Richey now and of course they now tell me at the dealer it was here 2 months ago!

 

[bjjones]

Well, if the recent New York Times article is to be believed, Hyundai has plenty of money.

At the rate they are progressing I think we should see an announcement of a luxury brand in the U.S. within 4-5 years.

4 to 5 years is too long of a wait for Hyundai to offer a luxury brand for it's more expensive automobiles. The lousy dealer support is the main reason why I won't be in the market to purchase the Equus anytime soon. I love what Hyundai is doing lately with it's lineup of new cars, but for the Genesis, Equus and any future upscale products in the pipeline, Hyundai needs to quit penny pinching and invest in a separate marque. Especially if they expect current or potential Lexus, BMW & Mercedes Benz owners to cross-shop the Equus. If the Hyundai brass were on the ball and really thinking before/while executing the Genesis nameplate, Hyundai could have still a created a luxury brand and just added small showrooms at specific Hyundai dealerships with educated salespeople and staff to showcase the new models until they could really branch out and pull out all the stops. All the complaints on this particular thread in regards to the lack of customer service and attention to detail while trying to market Hyundai's most expensive car ever sold in the US, speaks volumes to how Hyundai is dropping the ball.

 

[SterlingDave]

Equus today!!! (still drooling)

I was driving by my dealer today and Lo and Behold...something very new on display up front: a silver w/black interior Equus. It had been delivered to them about 30 minutes before. FYI, there was no sticker, no price.

What a beauty!

I could hardly imagine all the amenities: power rear seats, heated/cooled rear seats, beautiful (suede?) headliner, beautiful tray/desk top which folds out of passenger seat, controls which let you move the passenger front seat from the back console, lighted vanity mirrors for both rear passengers, monitor screen between the front seats, console with controls on it (too many to remember all). And the leg room in the back......I'm a 6'1" with long legs.....I couldn't even touch the back of the front seats. WOW! Front and rear cameras..... Too many to list.

Hey, Mark 888, two buttons by the DIS knob...one for adjusting the suspension (to sport) and the other for raising/lowering the car.

The dealership didn't even know the Equus was supposed to be coming in today. The schedule does not show that it's supposed to be here now.

For those of you in the Denver metro area, if you want to go see and drool all over the car, it's at Arapahoe Hyudai on Arapahoe Road (just 1/2 mile east of I-25). The key (fob) is locked up.....the salesfolks are not allowed to use/drive/start.....whatever. So, needless to say, no test drives. It is supposed to be here for 10 days.

But it IS a beauty. If any of you have any questions about it, let me know and I'll try and get your answers (by visiting again). If I remember to take my camera, I'll even try to take some pix if any of you want something specific.

 

[YEH]

4 to 5 years is too long of a wait for Hyundai to offer a luxury brand for it's more expensive automobiles. The lousy dealer support is the main reason why I won't be in the market to purchase the Equus anytime soon. I love what Hyundai is doing lately with it's lineup of new cars, but for the Genesis, Equus and any future upscale products in the pipeline, Hyundai needs to quit penny pinching and invest in a separate marque. Especially if they expect current or potential Lexus, BMW & Mercedes Benz owners to cross-shop the Equus. If the Hyundai brass were on the ball and really thinking before/while executing the Genesis nameplate, Hyundai could have still a created a luxury brand and just added small showrooms at specific Hyundai dealerships with educated salespeople and staff to showcase the new models until they could really branch out and pull out all the stops. All the complaints on this particular thread in regards to the lack of customer service and attention to detail while trying to market Hyundai's most expensive car ever sold in the US, speaks volumes to how Hyundai is dropping the ball.

The US market (aside from a minority) simply is not ready for a luxury nameplate from Hyundai (remember, a new lux brand + new dealer network would have resulted in an increase of probably $5-7k on the Genesis; any potential buyers add w/ the new brand/dealer network probably would have been negated by those lost by the price increase).

However, w/ the Genesis, Equus and soon to be new Sonata, Elantra, Tuscon, Santa Fe, and the upcoming Kias (Sorento, Optima, VG) - by the time the next gen Genesis and Equus are ready, the US market should be used to Hyundai/Kia models at or near the top of their class.

Also, a new lux brand/dealer network would not be able to survive on simply the sales of the relatively low volume Genesis sedan (ands still low volume coupe) and even lower volume Equus.

Supporting a new lux brand/dealer network wouldn't be viable until Hyundai has a higher volume compact sedan (i.e. - 3 Series competitor) and a couple of crossovers ready to launch.

Anyhow, I do agree that Hyundai should have made the Genesis a sub-brand and have the "Genesis" lineup (including the Equus) partitioned off separately at dealerships.

 

[GripperDon]

Re: Equus Schedule Posted

Didn't know you were one of the lucky thousand or so who were tapped for Hyundai Think Tank. Anyone else here a member?

Me.

 

[blasterguam]

....and me.

 

[bjjones]

The US market (aside from a minority) simply is not ready for a luxury nameplate from Hyundai (remember, a new lux brand + new dealer network would have resulted in an increase of probably $5-7k on the Genesis; any potential buyers add w/ the new brand/dealer network probably would have been negated by those lost by the price increase).

However, w/ the Genesis, Equus and soon to be new Sonata, Elantra, Tuscon, Santa Fe, and the upcoming Kias (Sorento, Optima, VG) - by the time the next gen Genesis and Equus are ready, the US market should be used to Hyundai/Kia models at or near the top of their class.

Also, a new lux brand/dealer network would not be able to survive on simply the sales of the relatively low volume Genesis sedan (ands still low volume coupe) and even lower volume Equus.

Supporting a new lux brand/dealer network wouldn't be viable until Hyundai has a higher volume compact sedan (i.e. - 3 Series competitor) and a couple of crossovers ready to launch.

Anyhow, I do agree that Hyundai should have made the Genesis a sub-brand and have the "Genesis" lineup (including the Equus) partitioned off separately at dealerships.

Despite how marvelous and grand of a automobile the Equus may be once released, without adding a luxury name brand and the proper dealership support the Equus will be a flop sales wise. Keep in mind that the buyer demographic for the Equus is totally different than that of the Genesis and a automobile based on cost for most buyers in a higher financial bracket may not be significant enough to make potential customers purchase the Equus. Other factors such as brand cachet, quality dealer networks and personal service after the sale are also very important to a luxury sedan buyer more so than just value alone. Hyundai has to market a lifestyle, not a just a product line. Some upscale consumers are really buying into image, and Hyundai has to quit being cheap and view it's branding of their upper echelon models from this idealism and provide the proper infrastructure to be successful in the USA marketplace. This strategy is no different from what Lexus, Infiniti and Acura used to break into luxury car market while manufactures such as Mazda with the Millenia and 929 and VW with the Phaeton chose a different path and promoted their more costly models similar to what Hyundai is doing now, which turned out to be a complete failure.

 

[YEH]

Despite how marvelous and grand of a automobile the Equus may be once released, without adding a luxury name brand and the proper dealership support the Equus will be a flop sales wise.

Why would the Equus be a "sales flop" when Hyundai is only seeking about 1,500-1,800 in sales yearly.

Hyundai knows that a lux nameplate is needed to be a real player, but they are just planning on the Equus being a "halo" model to pave the way for a lux marque down the road and not as a sales bonanza.

Remember, Hyundai the new Equus originally was NOT intended for the US market, but Hyundai decided to test the waters w/ the tour.

Theire decision to bring the Equus over only came from the positive feedback/interest they received - and even then, they know it's a modest no. (most probably being Genesis owners looking to upgrade).

Again, a new dealer network cannot be sustained selling low volume vehicles like the Genesis and Equus.

This strategy is no different from what Lexus, Infiniti and Acura used to break into luxury car market while manufactures such as Mazda with the Millenia and 929 and VW with the Phaeton chose a different path and promoted their more costly models similar to what Hyundai is doing now, which turned out to be a complete failure.

The difference is that Toyota, Nissan and Honda were already all major players in the US market (something that Hyundai quite isn't yet) and had the reputation as well as the sales figures in the US to subsidize the launch of a new make.

As for the Millenia and 929, they were decent/good cars, but more like the Azera than the Genesis.

The Phaeton was a failure (aside from its mundane styling) mostly b/c it was priced from the mid-$60k to over $100k - hardly, bringing any "value" to the equation (why buy a Phaeton when for a few grand more, one could buy the better looking A8?; the fact that the Phaeton looked like a stretched Passat didn't help).