Genesis app working ok for everyone?

[battalla1]

I noticed today the genesis remote app works for all features except remote start, the app just closes up every time. The Hyundai app works good with all features but I just like using the genesis app, anyone else have problems? I’ve restarted phone and checked for app updates but no help.

 

[EdP]

I noticed today the genesis remote app works for all features except remote start, the app just closes up every time. The Hyundai app works good with all features but I just like using the genesis app, anyone else have problems? I’ve restarted phone and checked for app updates but no help.

Android or iPhone? My Android is OK, but there have been time I could not connect.

 

[Ruissimo]

Bought the car on Wednesday. Called them to complain that the app doesn’t work and it says to call their number to complete setup. I did that. No resolution.

I also opened a ticket within the app. No resolution.

Sunday is almost over and I still haven’t been able to use the app.

Never had an issue with Bluelink...

 

[battalla1]

iPhone ... not used it in a while so I thought maybe it needed updated but no. Maybe in a day or two it will clear up.

 

[Mcc]

You bought a Hyundai on Wednesday and you want it to work with the Genesis app, correct? I’m sure someone with a Hyundai will say it can work that way or not.

 

[Mr. Incredible]

iPhone ... not used it in a while so I thought maybe it needed updated but no. Maybe in a day or two it will clear up.

Try to Remove it and reinstall. I’ve noticed that a few times the iPhone auto update bones the install requiring some apps to be removed and reinstalled, happens a lot with the AMEX and Starbucks apps.

 

[Mr. Incredible]

Bought the car on Wednesday. Called them to complain that the app doesn’t work and it says to call their number to complete setup. I did that. No resolution.

I also opened a ticket within the app. No resolution.

Sunday is almost over and I still haven’t been able to use the app.

Never had an issue with Bluelink...

Your dealer should have set it up and had it working before you left the dealership, go back and bitch, the dealer has to set you up in the system, if they failed too or didn’t do it right it will not work until the dealership fixes it.

 

[Mcc]

Your dealer should have set it up and had it working before you left the dealership, go back and bitch, the dealer has to set you up in the system, if they failed too or didn’t do it right it will not work until the dealership fixes it.

I have no idea whether we are talking about the OP or the second post

 

[battalla1]

As for the OP I deleted the app a second time and it finally started working completely

 

[Ruissimo]

As for the OP I deleted the app a second time and it finally started working completely

Gonna try this now!

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[Mr. Incredible]

I have no idea whether we are talking about the OP or the second post

In both of my responses, I quoted who I was directing that response to.

 

[Mcc]

In both of my responses, I quoted who I was directing that response to.

Got it. Thanks. I hadn’t appreciated that this in in the general discussion forum.

 

[Mr. Incredible]

Got it. Thanks. I hadn’t appreciated that this in in the general discussion forum.

IMO forum etiquette, quote who you are replying to when replying to someone other than the OP, or when the conversation gets side tracked.

 

[Mcc]

IMO forum etiquette, quote who you are replying to when replying to someone other than the OP, or when the conversation gets side tracked.

Yes I agree. All too often the conversation goes off the thread topic and it can get very confusing without the quote.

 

[Ragnar]

Once in a while I’ve noticed the app for my 16’ Ultimate taking its sweet time to send,1,2 mins but so far has always worked....

 

[Andy111]

Having trouble finding where I set up “default” start engine. I have favorited set which work fine but if I just hit centre engine start it says no default set. Where/how do I do that?

 

[Mcc]

Having trouble finding where I set up “default” start engine. I have favorited set which work fine but if I just hit centre engine start it says no default set. Where/how do I do that?

Give us some hints and we might be able to help you
US or Canada
Android or Apple app
Genesis or Hyundai
What’s the app version?

 

[Andy111]

Give us some hints and we might be able to help you
US or Canada
Android or Apple app
Genesis or Hyundai
What’s the app version?

Canada, Apple v. 1.9.0 ,Genesis G70

 

[ikonn]

Canada, Apple v. 1.9.0 ,Genesis G70View attachment 21697

They’ve updated the app and it is now much faster. Before, tapping the large Engine Start would give you a list of all your saved start configurations, you would select 1, and then enter your code.

Now, you need to assign a default. Just click the small Engine Start Settings, setup your favourites, and click the one you want as a default. It will get a yellow star. Now when you click Engine Start, it refers only to the 1 default configuration and immediately asks for your code.

 

[Andy111]

They’ve updated the app and it is now much faster. Before, tapping the large Engine Start would give you a list of all your saved start configurations, you would select 1, and then enter your code.

Now, you need to assign a default. Just click the small Engine Start Settings, setup your favourites, and click the one you want as a default. It will get a yellow star. Now when you click Engine Start, it refers only to the 1 default configuration and immediately asks for your code.

Thanks but I am not getting a yellow star - anyone else having this issue.