"The Genesis Difference" Magazine

[TinsleyC]

I was picking up my license plates at the dealer Genesis of Plano, north of Dallas, TX tonight and saw these brochures on their counter. I hadn't seen them before, and can't find them online, so I grabbed one of each and scanned them to PDF. Here's "The Genesis Difference" magazine, volumes 1 and 2.

 

[MG8]

thanks for sharing.

 

[TinsleyC]

It does seem to outline how they should be treating the customers, mentions loaners, etc. Makes me wonder if all these problem dealerships even get a copy.

 

[RCH04]

Hopefully, the dealerships put a few copies of the brochure in the employee break area for them to read...

 

[MG8]

i have never seen those at my dealership. smh

 

[OMG70]

Hopefully, the dealerships put a few copies of the brochure in the employee break area for them to read...

I hope they make it a mandatory read and part of training. Literally any nudge in the right direction would be helpful for some of these dealers

 

[EdP]

I hope they make it a mandatory read and part of training. Literally any nudge in the right direction would be helpful for some of these dealers

Seems many dealers are just stupid and have done nothing. I got lucky and bought my Genesis in CT and later moved to FL and a different dealer. Both have been very good and have Genesis specific people to work with. It really is not that hard. I don't need a special urinal in the restroom, but I do expect courteous service and straight answers by knowledgeable people. Do that and you may get my next car buy too.

 

[Ernie3647]

Appreciate the share.
Thank You

 

[TinsleyC]

The attached snippet from one of the brochures sums it up. It would be good to show a Genesis rep who "doesn't get it".