Support for suspension issues

[GripperDon]

Well no posts in a week, guess "All is quite on the Western Front"

 

[PINGGOLF]

Well no posts in a week, guess "All is quite on the Western Front"

I know....im SHOCKED!!! LOL!

Hmmmm....its so peaceful around here..

 

[GripperDon]

Things also get quite when folks surrender and give up on the problem.

 

[jwaters943]

or when they're tired of beating a dead horse.

 

[Duaine]

Things are pretty quite here as well but then I solved my suspension problems and I am 100% satisfied with the results!

 

[GripperDon]

Things are pretty quite here as well but then I solved my suspension problems and I am 100% satisfied with the results!

You avatar say you drive a Genesis sedan so I assume you did not trade it away, there for you must be one of the 70% that is satisified with the ride, congratulations. Or.............

 

[Duaine]

You avatar say you drive a Genesis sedan so I assume you did not trade it away, there for you must be one of the 70% that is satisified with the ride, congratulations. Or.............

My Genesis is history as well!

 

[GripperDon]

Got Ya.

 

[roberts270]

Since having my Genesis for 9 months now I can honestly say that the ride is bouncy to the point it is annoying. Its a beatiful car, but the ride is lousy. Seoul we have a problem.

 

[GripperDon]

Since having my Genesis for 9 months now I can honestly say that the ride is bouncy to the point it is annoying. Its a beatiful car, but the ride is lousy. Seoul we have a problem.

Join the realists. Seems like the #1 complaint about the car IF they have one. But Hyundai just lets us "twist in the wind"

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[JOwest]

Since having my Genesis for 9 months now I can honestly say that the ride is bouncy to the point it is annoying. Its a beatiful car, but the ride is lousy. Seoul we have a problem.

I have my Gen exactly 13 months today. I traded my WRX for luxury and a comfortable ride. Looks like I got my luxury but not the ride I prefer. When driving the Gen I do my best to avoid all the bad roads in my neighborhood, something I never had to do with any of my previous cars.

 

[Billymax]

"This is too funny" Now- Now Boys! It would appear that subject A works for Hyundia and subject B who bought the Lexus 460 works for Lexus! The bottom line is the poor guy has an issue he is unhappy with and he was asking for support if others have it. Opinions are like A--Holes we all have one!

Be nice these are to be help forums not food fights!

 

[Genesis380]

Hi guys.
It is now 3 months since I traded the hard-riding Genesis for a Nissan Maxima, and I thought I'd provide some feedback on the difference in the way Hyundai handled (or did not) the Genesis problems and the way Nissan handles their issues.
My Maxima had some vibrations at highway speeds so the dealer replaced all 4 wheels and all 4 Goodyear Eagle RS-A tires. The Max ran much better after that, but a couple of weeks ago I received a call from the Nissan dealer's service manager asking me to bring the Max back in because he had 3 engineers from Nissan who wanted to look at the car.
I took the car in and the engineers rode with me. They asked me to leave the car for a few days and gave me a Maxima loaner.
3 days later the service manager called me telling me that the engineers had mounted vibration sensing equipment on the vehicle and conducted extensive tests. They had remounted the exhaust system and replaced the tires with Michelin Primacy MXV4's at no charge. Those 4 tires cost over $1,000 retail. When I picked up my car, to my astonishment the service manager gave me a $100 Amex gift card from Nissan for my "inconvenience"!
The Max rides like a dream. It is now incredibly, incredibly smooth and quiet and I can't believe that the dealer and Nissan went to all the trouble of going through a vibration analysis with factory engineers to ensure that the vehicle is running to spec.
This shows the huge difference between Hyundai and Nissan. Nissan is prepared to stand behind their product and Hyundai is not.
Nissan obviously has their engineering figured out - the car rides magnitudes better than the Genesis does, and the Max has very low profile tires - 245/45VR 18". Hyundai should have been all over the cars that rode harshly and come up with a remedy.
I am very pleased with the Max and thoroughly impressed with Nissan and the dealership, so I guess Hyundai have now lost me for good.

 

[jwaters943]

It sounds to me like you have a good dealer. Good for you!

 

[GripperDon]

Hi guys.
It is now 3 months since I traded the hard-riding Genesis for a Nissan Maxima, and I thought I'd provide some feedback on the difference in the way Hyundai handled (or did not) the Genesis problems and the way Nissan handles their issues.
My Maxima had some vibrations at highway speeds so the dealer replaced all 4 wheels and all 4 Goodyear Eagle RS-A tires. The Max ran much better after that, but a couple of weeks ago I received a call from the Nissan dealer's service manager asking me to bring the Max back in because he had 3 engineers from Nissan who wanted to look at the car.
I took the car in and the engineers rode with me. They asked me to leave the car for a few days and gave me a Maxima loaner.
3 days later the service manager called me telling me that the engineers had mounted vibration sensing equipment on the vehicle and conducted extensive tests. They had remounted the exhaust system and replaced the tires with Michelin Primacy MXV4's at no charge. Those 4 tires cost over $1,000 retail. When I picked up my car, to my astonishment the service manager gave me a $100 Amex gift card from Nissan for my "inconvenience"!
The Max rides like a dream. It is now incredibly, incredibly smooth and quiet and I can't believe that the dealer and Nissan went to all the trouble of going through a vibration analysis with factory engineers to ensure that the vehicle is running to spec.
This shows the huge difference between Hyundai and Nissan. Nissan is prepared to stand behind their product and Hyundai is not.
Nissan obviously has their engineering figured out - the car rides magnitudes better than the Genesis does, and the Max has very low profile tires - 245/45VR 18". Hyundai should have been all over the cars that rode harshly and come up with a remedy.
I am very pleased with the Max and thoroughly impressed with Nissan and the dealership, so I guess Hyundai have now lost me for good.

Gheeze I wish some hyundai guys would read this and do something about it.

 

[crhbobby]

GM does the vibration testing also... A friend of mine had a Bonneville GXP with all sorts of vibrations. The installed the equipment, but still wasn't able to find out what was causing it - unfortunately.

Take care,

Bob

 

[doug725]

That is very good customer service! I seem to like Hyundai's offerings and models. I like the new Sonata, Tucson and even the new Kia Sorento, but I have to be honest - I'm gun shy about purchasing another Hyundai Co, product after my bad expereinces with the Santa Fe and Genesis.

Hi guys.
It is now 3 months since I traded the hard-riding Genesis for a Nissan Maxima, and I thought I'd provide some feedback on the difference in the way Hyundai handled (or did not) the Genesis problems and the way Nissan handles their issues.
My Maxima had some vibrations at highway speeds so the dealer replaced all 4 wheels and all 4 Goodyear Eagle RS-A tires. The Max ran much better after that, but a couple of weeks ago I received a call from the Nissan dealer's service manager asking me to bring the Max back in because he had 3 engineers from Nissan who wanted to look at the car.
I took the car in and the engineers rode with me. They asked me to leave the car for a few days and gave me a Maxima loaner.
3 days later the service manager called me telling me that the engineers had mounted vibration sensing equipment on the vehicle and conducted extensive tests. They had remounted the exhaust system and replaced the tires with Michelin Primacy MXV4's at no charge. Those 4 tires cost over $1,000 retail. When I picked up my car, to my astonishment the service manager gave me a $100 Amex gift card from Nissan for my "inconvenience"!
The Max rides like a dream. It is now incredibly, incredibly smooth and quiet and I can't believe that the dealer and Nissan went to all the trouble of going through a vibration analysis with factory engineers to ensure that the vehicle is running to spec.
This shows the huge difference between Hyundai and Nissan. Nissan is prepared to stand behind their product and Hyundai is not.
Nissan obviously has their engineering figured out - the car rides magnitudes better than the Genesis does, and the Max has very low profile tires - 245/45VR 18". Hyundai should have been all over the cars that rode harshly and come up with a remedy.
I am very pleased with the Max and thoroughly impressed with Nissan and the dealership, so I guess Hyundai have now lost me for good.

 

[Seattle Genesis]

Still looking to trade my 09 Genesis, but when I went to trade it for another car I was in the hole for $10k.. sorry I cant take a $10k loss right now so Im stuck with the rough rider at the moment, but Im still looking to dump it !

Anyone wanna buy a used 09 Genesis with 9,000 miles on it? Almost new !!

 

[LLT]

Nissan and Toyota have years of experience with higher priced vehicles and their dealer network is typically of higher quality than the Hyundai dealers that are often shoehorned in with other brands. As I've said before, Hyundai almost has the products but their support and customer service is terrible. Based on my experience with the 6 dealers I've had the displeasure of dealing with and HMA, I can say I'm far off from considering another Hyundai product.

Glad Nissan stepped up for you. We all too often hear of the negatives, but it's nice to hear the positives too.

 

[ImInPA]

Don't write Hyundai off just yet. When Toyota gambled on Lexus they had simple plan:
1) Build a great vehicle
2) Provide first rate customer service to avoid negative "word-of-mouth"
3) Quash complaints/problems quickly also to avoid negative "word-of-mouth"
4) Rinse and repeat

Keep in mind that in 1989, the internet did not exist the way it does today and Toyota did not have to worry about such things as forums, blogs, and advanced search engines (remember finger?). Today, Hyundai has to worry about a lot of negative press that is easily searchable. Sites like this provide huge amounts of information to potential customers doing research. There is a lot of negative things to find about Hyundai. If they do not clean up their act, there will be more negative than positive...and...that is likely to scare customers away and Genesis becomes the Edsel.

Hyundai has built a great vehicle. They just need to focus on providing better customer care and fixing complaints expeditiously. I Think that if they can fix that this year, the Genesis and it's offspring will find their niche in the upscale market. If they do not fix this during this model year, I think that Hyundai set themselves back another decade in the eyes and minds of the public.