15000 Mile Service: $465?

[morsegeek]

I'm coming up on my 15000 mile service and my dealer (Morrie's 394 Hyundai) is quoting me $465 for the service. This seems quite high for what is supposedly a low maintenance car.

They say the high price is justified because it includes:
oil change
engine and cabin air filter
brake/engine/suspension inspection'
brake service
tire balance
alignment

Supposedly the tire balancing and alignment are expensive, thus driving up the price. Are these things even necessary at 15000 miles? They told me that if I neglect to do these things like the brake service, tire balance, alignment, it will open me to losing my warranty coverage with Hyundai because I will have "neglected" maintenance. This seems suspect to me.

According to Hyundai's own service site, this seems overkill. 15000 mile maintenance is an oil change and climate filter change as well as inspection of other parts.

What have other people done for their 15000 mile maintenance? What is reasonable to pay for this?

 

[wallymn]

I'm coming up on my 15000 mile service and my dealer (Morrie's 394 Hyundai) is quoting me $465 for the service. This seems quite high for what is supposedly a low maintenance car.

They say the high price is justified because it includes:
oil change
engine and cabin air filter
brake/engine/suspension inspection'
brake service
tire balance
alignment

Supposedly the tire balancing and alignment are expensive, thus driving up the price. Are these things even necessary at 15000 miles? They told me that if I neglect to do these things like the brake service, tire balance, alignment, it will open me to losing my warranty coverage with Hyundai because I will have "neglected" maintenance. This seems suspect to me.

According to Hyundai's own service site, this seems overkill. 15000 mile maintenance is an oil change and climate filter change as well as inspection of other parts.

What have other people done for their 15000 mile maintenance? What is reasonable to pay for this?

Just had mine done. no fee other than oil change, the cabin filter is an inspection only (change if needed, not needed for me). tire balance? never came up, a rotation was performed. Alignment? is your car pulling? have you hit a curb? Manual does not state this is required. Brake service? It is just an inspection, inspection should be free... the suspension check, I guess I could pay for that (wasn't required) but my local dealer lists the cost at 24.00.

 

[VivienM]

$465?! Do they think they're servicing German cars?!

Get the Hyundai service schedule from the manual (not any little 'service' flyer the dealer puts out). Tell them you want exactly what's on there. If they say some BS about warranty, tell them "uhhh, if Hyundai wanted that service to be done, wouldn't they... ahem... list it in their service schedule?"

 

[moose66]

Sounds like you need to call the plan B dealer! Someone is trying to pull a fast one on you!

 

[Richard Ft. Lauderdale]

I won't have 15,000 miles until the car is more than four years old. I'm guessing this service also has a time frame other than number of miles. Does anyone know when it is due according to time rather than miles? I have gotten oil changes at six months and one year so far. Each time they look at the odometer and say, "How long have you had this car? You aren't due for an oil change." When I tell them how long I've had the car they say, "Oh, you are due for an oil change."

 

[morsegeek]

Thanks for all the responses. They confirm what I was thinking, but this is the first new car I've owned and my last one was a Ford Escort college car on its last legs; I didn't worry too much about service intervals other than oil changes.

I think that part of the cost may be due to their oil change program. When you buy the car with them their program guarantees "no cost" oil changes every 5000 miles for the first 4 years of ownership. The catch? You have to complete all your service with them.

I'm guessing part of this exorbitant price is too pad/pay for their (supposedly free) oil change program. At $465 though, I'd rather pay for the oil changes. That's the cheaper option by far.

I'll call them up, see if they will see do only the the Hyundai-recommended service for a reasonable price, and if they won't there is another Twin Cities dealer that will do it for $100.

 

[ctrcbob]

Read the owners manual and only do what it says. That dealer is trying to rip you off.

 

[TJPark01]

I'm coming up on my 15000 mile service and my dealer (Morrie's 394 Hyundai) is quoting me $465 for the service. This seems quite high for what is supposedly a low maintenance car.

They say the high price is justified because it includes:
oil change
engine and cabin air filter
brake/engine/suspension inspection'
brake service
tire balance
alignment

This is silly.
oil change DIY (20 bucks max)
engine and cabin air filter (neither need to be changed unless you drive on dusty roads)
brake/engine/suspension inspection' (you're the one driving it. does it seem askew? skip)
brake service (what service?)
tire balance (rotate the tires yes. if wear is off then balance, otherwise nope.)
alignment (unless it's pulling skip)

Basically, you need to change the oil and rotate the tires. If you are mechanically inclined this should costs 20 bucks and a Saturday afternoon.

 

[Dimitry]

All those inspections should be complimentary. What a joke of a service department charging that much. Call another dealer to get a quote, or confront any higher-up manager or service director about the pricing.

 

[scottdk]

My dealer Walser Hyundai in Brooklyn park quoted me $199 for the 15,000 mile service. You may want to check with Walser.

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[ASHDUMP]

I haven't looked, but is there a service manual for the Genesis direct from Hyundai?

 

[Sayantsi]

The question is how much of this can you do yourself?
The 15k mi service calls for replacement of two things -
Oil and filter change - $30-40 to do yourself depending on what oil you use.
Climate control air filter - $30 to do yourself
Rotate the tires - do you have a jack and jackstands?

From the rest of the owner's manual, its mostly a visual look over - Inspect what's in the manual - you can do this for free, and so should the dealer.

Even if the dealer charges you an hour's rate to do the visual inspections, that should be no more than $160 for all the scheduled maintenance and oil change. Do you need brakes at 15k mi?

 

[ImInPA]

Call other Hyundai dealers to see what they charge for 15K mile service. It seems that while many Hyundai dealers are not quite up to speed on "luxury class" service, they readily embrace luxury class charges for service.

 

[sandy]

Call other Hyundai dealers to see what they charge for 15K mile service. It seems that while many Hyundai dealers are not quite up to speed on "luxury class" service, they readily embrace luxury class charges for service.

Let's not leap to conclusions. Just had my 15k, total cost $49.81. Oil and filter change, tire rotation, brake check and inspection. Cabin air filter ok.

 

[muisui]

I just had my BMW 335xi done service for 16K service. $0 charges to me.
They do the check, oil and microfilter and air filter charge and as well as flush the brake system.

I will check out the tires first before I will redo the alignment and rotate the tires. Sometime is a good idea to rotate if your are running on a soft compound tires on the wheels that move.

 

[Sayantsi]

I just had my BMW 335xi done service for 16K service. $0 charges to me.

You should probably state that all BMWs get three years of free maintenance with their inflated prices.

Fwiw, always ask for itemized lists of the work to be/being done - its harder for service departments to hide excess cost when everything is laid out.

 

[VivienM]

I haven't looked, but is there a service manual for the Genesis direct from Hyundai?

www.hmaservice.com

 

[ASHDUMP]

www.hmaservice.com

oops. I should have mentioned the 15k, 30k, etc....

 

[Seattle Genesis]

I'm coming up on my 15000 mile service and my dealer (Morrie's 394 Hyundai) is quoting me $465 for the service. This seems quite high for what is supposedly a low maintenance car.

They say the high price is justified because it includes:
oil change
engine and cabin air filter
brake/engine/suspension inspection'
brake service
tire balance
alignment

Supposedly the tire balancing and alignment are expensive, thus driving up the price. Are these things even necessary at 15000 miles? They told me that if I neglect to do these things like the brake service, tire balance, alignment, it will open me to losing my warranty coverage with Hyundai because I will have "neglected" maintenance. This seems suspect to me.

According to Hyundai's own service site, this seems overkill. 15000 mile maintenance is an oil change and climate filter change as well as inspection of other parts.

What have other people done for their 15000 mile maintenance? What is reasonable to pay for this?

Well definetly get the "suspension inspection" check up. Let us know why they say its such a hard ride and what they are going to do to fix it

 

[LLT]

Wow, Lexus doesn't even charge that much!

That's about an hour's worth of work for someone with a lift - or 2-3 for a DIY shadetree type. And as mentioned, most dealers perform those "inspections" as a courtesy anyway.