DrKK
Registered Member
- Joined
- May 26, 2020
- Messages
- 100
- Reaction score
- 39
- Points
- 28
- Location
- Baltimore
- Genesis Model Type
- Genesis G80
Friends:
In my last car, I wore straight through the all-weather mats *AND* the underlying carpeting, in no time at all. I think it's because of the way I get in and out of the car, I think I do some kind of twist maneuver with my heel...coupled with the fact of where I rest my feet while driving. Anyway, I thought I'd be smart, take the original mats out of the new car (to keep them pristine--God knows they're expensive if you wear them out), and put in aftermarket mats, and if I wear those out, then whatever, I just buy new ones, etc. I was told by my car zealot friends that the only game in town for this is CoverCraft.com, so I ordered these:
When you order them, you have to input the make, model, and trim of the car, because they are "custom" cut for the car you have. Sounds good right! I toyed with the idea of getting the custom embroidery on it---but then I thought better of it, because that makes them non-returnable, and what do I know about this company? As it happens, you'll see that was a fortunate choice.
So I dutifully enter 2020 Genesis/G80/3.8 in the drop downs.
A week later, and the mats arrive. Two problems, one big, and one small. The "big" problem is that the passenger front mat is the wrong size. The mounting holes are several inches too close together, and the overall geometry of the mat is at points 2+ inches out of shape. So that's a little crazy. There's no chance this is user error of course
Clearly despite my entering the correct information, I got at least one of the 4 mats cuts for another car. The smaller problem is that, despite the pictures of the mat on the site looking like surprisingly nice frieze carpet, this is really just fairly ordinary, scratchy, loopy, material. A somewhat nicer grade than cheap mats, that's all. This isn't too much of a surprise, the price is too good for something that would truly be as nice as pictured. But nonetheless, I didn't approve of the bait and switch. I called the place, and they are allegedly emailing me a return label for Fedex (though, that has not happened as of this writing). This is my first time buying from this company, and it wasn't good. The woman on the phone managed to do the call without attitude, but barely. She wanted "pictures" to prove it. She wisely backed off of that position when I put up some resistance. I'll happily send pictures, but "the holes are several inches too close, and the shape is completely wrong for the car", is pretty convincing, and so I wasn't about to prove I wasn't a moron as a prerequisite for the return.
I might follow-up to this forum post with pictures.
So I guess I'm after three things:
1) Anyone that Googles for "Genesis G80 mats" gets to see this story, and exercise the appropriate vigilance if they are buying the same product,
2) I still want mats. It's not like my problem went away. Can anyone tell me where they have gotten mats for their G80, aftermarket, that they liked that aren't all-weather mats?
3) Is this just a random bad experience with a company that normally is awesome? I hate to swear off an entire apparently popular retailer just based on this experience.
In my last car, I wore straight through the all-weather mats *AND* the underlying carpeting, in no time at all. I think it's because of the way I get in and out of the car, I think I do some kind of twist maneuver with my heel...coupled with the fact of where I rest my feet while driving. Anyway, I thought I'd be smart, take the original mats out of the new car (to keep them pristine--God knows they're expensive if you wear them out), and put in aftermarket mats, and if I wear those out, then whatever, I just buy new ones, etc. I was told by my car zealot friends that the only game in town for this is CoverCraft.com, so I ordered these:
When you order them, you have to input the make, model, and trim of the car, because they are "custom" cut for the car you have. Sounds good right! I toyed with the idea of getting the custom embroidery on it---but then I thought better of it, because that makes them non-returnable, and what do I know about this company? As it happens, you'll see that was a fortunate choice.
So I dutifully enter 2020 Genesis/G80/3.8 in the drop downs.
A week later, and the mats arrive. Two problems, one big, and one small. The "big" problem is that the passenger front mat is the wrong size. The mounting holes are several inches too close together, and the overall geometry of the mat is at points 2+ inches out of shape. So that's a little crazy. There's no chance this is user error of course
Clearly despite my entering the correct information, I got at least one of the 4 mats cuts for another car. The smaller problem is that, despite the pictures of the mat on the site looking like surprisingly nice frieze carpet, this is really just fairly ordinary, scratchy, loopy, material. A somewhat nicer grade than cheap mats, that's all. This isn't too much of a surprise, the price is too good for something that would truly be as nice as pictured. But nonetheless, I didn't approve of the bait and switch. I called the place, and they are allegedly emailing me a return label for Fedex (though, that has not happened as of this writing). This is my first time buying from this company, and it wasn't good. The woman on the phone managed to do the call without attitude, but barely. She wanted "pictures" to prove it. She wisely backed off of that position when I put up some resistance. I'll happily send pictures, but "the holes are several inches too close, and the shape is completely wrong for the car", is pretty convincing, and so I wasn't about to prove I wasn't a moron as a prerequisite for the return.I might follow-up to this forum post with pictures.
So I guess I'm after three things:
1) Anyone that Googles for "Genesis G80 mats" gets to see this story, and exercise the appropriate vigilance if they are buying the same product,
2) I still want mats. It's not like my problem went away. Can anyone tell me where they have gotten mats for their G80, aftermarket, that they liked that aren't all-weather mats?
3) Is this just a random bad experience with a company that normally is awesome? I hate to swear off an entire apparently popular retailer just based on this experience.
