olive88
New member
- Joined
- Jun 12, 2020
- Messages
- 3
- Reaction score
- 1
- Points
- 3
- Genesis Model Type
- 2G Genesis Sedan (2015-2016)
I have encountered a problem that has apparently left the dealer and hyundai unable to help.
I purchased a CPO 2016 Genesis AWD in January with 34k miles, it was fine for the first month (1k miles) then i began getting an intermittent issue at startup where i would get multiple dashboard warning lights for the auxiliary electrical systems, the speedometer and tach were unresponsive, it does not show what gear it is in, no mileage is recorded while driving, no power steering, no temperature displayed, backup camera does not work, and a warning is displayed on the center console that using the electrical systems without the car running will drain the battery (although the car is on and drives fine). Here is a video of the issue: 20200214_181434.mp4
It can go a few days without happening, and then it may happen every time it is started for a few hours, then go away again. The first time it happened I was out and had to drive it home, after about 10 miles it suddenly went away on its own and everything started working again (didn't hit any significant bump or make any turn, was just maintaining highway speed)
And so far here is the timeline of the issue:
1/11 - purchased with 34,296 miles
2/14 - issue first occurred (35,238 miles) (942 miles after purchase)
2/17 - brought to local dealer (not where i purchased since they are 40 miles away) - 35,247 miles (951 miles after purchase)
2/24 - was told it was repaired, but the issue occurred when I started the car to leave
2/28 - local dealer service completed (11 days) (35,293 miles) - replaced a junction box
3/7 - Issue occurred again
3/9 - brought to dealership where purchased it (35,458 miles) (1,164 miles after purchase) (165 miles since last service)
3/19 - purchasing dealer service completed (10 days) (35,460 miles) - replaced dashboard cluster
4/11 - Issue occurred again (35,525 miles) (1,229 miles after purchase) - only 65 miles after service (40 miles of which was driving back from dealership)
4/16 - brought to dealership where purchased (not sure of exact mileage)
6/5 - service completed (50 days!) - replaced tpms module, issue reoccurred while they had it, then they repaired some connectors they believed to be faulty
6/8 - Issue occurred again (35,768 miles) (1,472 miles since purchase)
6/12 - returned it to dealership again with intent to initiate lemon law
I had also opened a claim with hyundai consumer affairs, but was told there is little to no chance the vehicle would be repurchased even though they have no idea how to repair it. Was told by the dealership that they aren't sure of what to do next, but they did not seem open to the idea of returning the vehicle even though they readily admit they cannot repair it. I assume the path forward will be under a lemon law, but was hoping someone on here may have encountered a similar issue and would have a recommendation as to what could be a potential repair.
It is unfortunate because the car really is nice, but it has been completely unreliable and no one has been able to give an answer as to whether the air bags would even deploy if the car was driven while the systems were not functional.
I purchased a CPO 2016 Genesis AWD in January with 34k miles, it was fine for the first month (1k miles) then i began getting an intermittent issue at startup where i would get multiple dashboard warning lights for the auxiliary electrical systems, the speedometer and tach were unresponsive, it does not show what gear it is in, no mileage is recorded while driving, no power steering, no temperature displayed, backup camera does not work, and a warning is displayed on the center console that using the electrical systems without the car running will drain the battery (although the car is on and drives fine). Here is a video of the issue: 20200214_181434.mp4
It can go a few days without happening, and then it may happen every time it is started for a few hours, then go away again. The first time it happened I was out and had to drive it home, after about 10 miles it suddenly went away on its own and everything started working again (didn't hit any significant bump or make any turn, was just maintaining highway speed)
And so far here is the timeline of the issue:
1/11 - purchased with 34,296 miles
2/14 - issue first occurred (35,238 miles) (942 miles after purchase)
2/17 - brought to local dealer (not where i purchased since they are 40 miles away) - 35,247 miles (951 miles after purchase)
2/24 - was told it was repaired, but the issue occurred when I started the car to leave
2/28 - local dealer service completed (11 days) (35,293 miles) - replaced a junction box
3/7 - Issue occurred again
3/9 - brought to dealership where purchased it (35,458 miles) (1,164 miles after purchase) (165 miles since last service)
3/19 - purchasing dealer service completed (10 days) (35,460 miles) - replaced dashboard cluster
4/11 - Issue occurred again (35,525 miles) (1,229 miles after purchase) - only 65 miles after service (40 miles of which was driving back from dealership)
4/16 - brought to dealership where purchased (not sure of exact mileage)
6/5 - service completed (50 days!) - replaced tpms module, issue reoccurred while they had it, then they repaired some connectors they believed to be faulty
6/8 - Issue occurred again (35,768 miles) (1,472 miles since purchase)
6/12 - returned it to dealership again with intent to initiate lemon law
I had also opened a claim with hyundai consumer affairs, but was told there is little to no chance the vehicle would be repurchased even though they have no idea how to repair it. Was told by the dealership that they aren't sure of what to do next, but they did not seem open to the idea of returning the vehicle even though they readily admit they cannot repair it. I assume the path forward will be under a lemon law, but was hoping someone on here may have encountered a similar issue and would have a recommendation as to what could be a potential repair.
It is unfortunate because the car really is nice, but it has been completely unreliable and no one has been able to give an answer as to whether the air bags would even deploy if the car was driven while the systems were not functional.
