Car Door Stuck - How to Open? - Warranty won't cover portion of repair.

[Vwo05]

Looking for some advice on repair procedures and warranty coverage denials on my 2016 Hyundai Genesis Ultimate.

I have a rear driver's side door that doesn't open from the inside or outside. My car is covered under a Carmax Warranty so I took it to an authorized repair shop. In trying to get the door open, the repair shop stated they could not remove the interior door panel without breaking it to get access to open the door. I gave them approval to do so and interior door panel tabs were broken and the window regulator trying to remove it.

Now the warranty is agreeing to cover the labor, broken latch and handle (~$532) but won't cover the broken door panel or regulator ($1950). They are saying there was no need to break the door panel to fix the door and they could've done so carefully. In my opinion, the repair shop would have done so if this was the case and if they can't repair it without breaking the door panel then this was all part of the process required to repair the car and so it should be covered. The only way the warranty company may reconsider is if the manufacturer's repair guides stated there was no other way and then they would re-evaluate the claim. My guess is that this doesn't exist.

Does anyone know if my repair shop was wrong and there could've been a safe way to remove the car panel? Does anyone have any material or Hyundai guides on how to remove a door panel if the door won't open?

Thanks for any help.

 

[EdP]

Can't help with the panel How did the regulator get broken? That seems like carelessness on the shop.

 

[Vwo05]

I'm not sure, I assumed the regulator was something attached to the door panel that also got broken while opening.

I found this video that makes removal look super easy.

But of course it was done with the door is open. I don't have the car with me to see if the panel is blocked from prying open if the door were closed.

Found this thread where the guy had an identical issue as mine but was somehow able to find someone to open it safely. This was after Hyundai told him he had to break it. He didn't explain how they safely removed it though. Maybe just diligence and caution.
Help! 2015 Genesis rear door won’t open.

 

[surprisinguy]

I also had a Carmax warranty, told me $50 deductible and the car was covered. I had a few things repaired, some of it body work with no problems - the only thing they said they didnt cover were water/cabin leaks. My Carmax had a service center that did their own repairs though.

 

[Vwo05]

I have a local Carmax service center too but they said they were booked for a week and to try an authorized repair shop to get it fixed sooner.

I don't know if it would've been better at Carmax or not. Maybe Carmax would've been more diligent or would've been able to fight harder to get it covered.

Maybe third party warranties are also not quite as generous as a factory warranty. Found another thread where someone said he had to break a door panel too but his warranty covered it.

 

[hd222]

I have a local Carmax service center too but they said they were booked for a week and to try an authorized repair shop to get it fixed sooner.

I don't know if it would've been better at Carmax or not. Maybe Carmax would've been more diligent or would've been able to fight harder to get it covered.

Maybe third party warranties are also not quite as generous as a factory warranty. Found another thread where someone said he had to break a door panel too but his warranty covered it.

Third party warranties are not worth the paper they are written on. They will disclaim any time the can. This issue though was caused by your shop. They didnt know what they are doing and they should be paying to fix it.

 

[PMCErnie]

Third party warranties are not worth the paper they are written on. They will disclaim any time the can. This issue though was caused by your shop. They didnt know what they are doing and they should be paying to fix it.

That first sentence is a ridiculous general statement about 3rd party warranties. Warranties have specific statements of coverage. Same with Hyundai warranties. Some things are covered and some things simply are not. It’s all in the fine print on EVERY warranty.

 

[greekgeek]

I looked a couple years ago, junk yard panels were about $300 on eBay

 

[Markymark]

That first sentence is a ridiculous general statement about 3rd party warranties. Warranties have specific statements of coverage. Same with Hyundai warranties. Some things are covered and some things simply are not. It’s all in the fine print on EVERY warranty.

Warranty companies still do their best to deny claims any way they can.

for example, I had a 2 year extended warranty through Ford. My backup camera failed and I took it to the dealership to be repaired. The technicians eventually discovered that the root cause was a fraying wire harness in the trunk. I filed a claim with ford and it was denied due to section Z, subsection x in the contract - that a preexisting fault existed when I bought the car.

So why should I have to pay for this? Aren’t things like this the whole reason one gets a warranty? In what world am I omniscient?

 

[PMCErnie]

Warranty companies still do their best to deny claims any way they can.

for example, I had a 2 year extended warranty through Ford. My backup camera failed and I took it to the dealership to be repaired. The technicians eventually discovered that the root cause was a fraying wire harness in the trunk. I filed a claim with ford and it was denied due to section Z, subsection x in the contract - that a preexisting fault existed when I bought the car.

So why should I have to pay for this? Aren’t things like this the whole reason one gets a warranty? In what world am I omniscient?

My warranties cover electronics, AC components like compressors, CV joints, and so many more things, in addition to engine and transmission. Do you know what it costs to fix a radio, or Nav? Replacing a rear sunscreen motor is circa $500, if I recall correctly.

My ‘12 Genesis is covered till 120,000 miles, or August 2024. It now resides in my Son’s driveway. The cost of the warranty has nearly been recouped. Same thing with my 2014 Santa Fe that lives with him now too. Both vehicles are covered till 120,000 miles, or August ‘24. That’s great peace of mind for both of us.

I know what works for me. I take good care of them and pass my vehicles on within the family. That’s why I have Hyundai Platinum warranties on my current ‘22 Tucson Limited and my ‘19 Santa Fe Ultimate. In a few years (5 maybe) they will be living in my Son’s driveway, the warranties transferred to him for a pittance. He hasn’t bought a car for years.

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[hd222]

That first sentence is a ridiculous general statement about 3rd party warranties. Warranties have specific statements of coverage. Same with Hyundai warranties. Some things are covered and some things simply are not. It’s all in the fine print on EVERY warranty.

It's absolutely not ridiculous. As an attorney I have clients come see me frequently when these third-party warranties disclaim coverage. It's very naive of you to assume that simply because a warranty indicates they cover a specific part that they will actually pay for the repair. This is why you should always turn down third party warranties that dealers push because they make more money on and purchase a warranty from the vehicle manufacturer. In addition to not paying valid claims many of them also have limits on the hourly rate they will pay and the types of parts they will use which will limit you at the time of repair even if they do pay the claim.

 

[PMCErnie]

It's absolutely not ridiculous. As an attorney I have clients come see me frequently when these third-party warranties disclaim coverage. It's very naive of you to assume that simply because a warranty indicates they cover a specific part that they will actually pay for the repair. This is why you should always turn down third party warranties that dealers push because they make more money on and purchase a warranty from the vehicle manufacturer. In addition to not paying valid claims many of them also have limits on the hourly rate they will pay and the types of parts they will use which will limit you at the time of repair even if they do pay the claim.

Maybe you didn’t read my above post. My two oldest warranties have almost paid for themselves and will not expire till August 2024. Works for me and most folks who keep cars a long time and pass them on in their families. It’s very naive of you not to understand that, but you are certainly entitled to your “legal opinion.”

 

[juliolobor]

Looking for some advice on repair procedures and warranty coverage denials on my 2016 Hyundai Genesis Ultimate.

I have a rear driver's side door that doesn't open from the inside or outside. My car is covered under a Carmax Warranty so I took it to an authorized repair shop. In trying to get the door open, the repair shop stated they could not remove the interior door panel without breaking it to get access to open the door. I gave them approval to do so and interior door panel tabs were broken and the window regulator trying to remove it.

Now the warranty is agreeing to cover the labor, broken latch and handle (~$532) but won't cover the broken door panel or regulator ($1950). They are saying there was no need to break the door panel to fix the door and they could've done so carefully. In my opinion, the repair shop would have done so if this was the case and if they can't repair it without breaking the door panel then this was all part of the process required to repair the car and so it should be covered. The only way the warranty company may reconsider is if the manufacturer's repair guides stated there was no other way and then they would re-evaluate the claim. My guess is that this doesn't exist.

Does anyone know if my repair shop was wrong and there could've been a safe way to remove the car panel? Does anyone have any material or Hyundai guides on how to remove a door panel if the door won't open?

Thanks for any help.

I have the same problem with that door and nobody can fix it.

 

[EdP]

I have the same problem with that door and nobody can fix it.

Sure they can. Just take it to the same place as Vwo05. They have experience.

I have to wonder, it they popped the opposite door, saw where the latch was then cut a hole or flap on the opposite side to pop it open. Not perfect but better than just messing up the entire panel.

Or stop by the local prison and get an experienced thief to slim jim it open.

 

[unclejunebug]

My 2016 Genesis recently developed this same problem with the rear driver side door. The door worked one minute, then it didn't. Now it won't open from the inside or the outside. I've come across a lot of posts that mention this same problem that aren't just confined to the Genesis. Apparently, Hyundai has issued an extended warranty to cover door latch problem in the 2016 Elantra and 2016-2017 Tuscon.

There are many potential reasons why the Genesis wasn't included, but one main reason is likely that they haven't had enough complaints yet. I just submitted a complaint and now I'm trying to find a corporate number I can call. It seems like this extended warranty should include the Genesis as well.

(second to last post here shows the extended warranty letter from Hyundai)

Rear Passenger Door won't open

Hey guys! The door lock operates, I can hear it click and I can see it move but the door does not release. I've tried using the inside door handle to open it - still no good. Has anyone heard of this? I've tried pushing, pulling, using the remote to open/close, use the manual lock to open/close...

www.hyundai-forums.com

 

[Vwo05]

Hopefully you get some traction with it. My third party warranty only paid for the latch but refused to pay for the repair shop breaking the door panel, regulator and window shade piece in the process. In the end it cost me $2400. Definitely try going to some places that have some knowledge how to fix it without breaking door pieces.

 

[unclejunebug]

I called Hyundai's consumer services number to register a formal complaint citing my door problem and the extended warranty issued for Elantra and Tuscon models. I strongly suggest that anyone who has the same issue does the same thing. The more people that call in the better the chances of the warranty being extended for the Genesis.

1.800.633.5151

 

[Vwo05]

Deleted. Duplicate post

 

[unclejunebug]

Hopefully you get some traction with it. My third party warranty refused to pay for it. The repair shop ended up also breaking the window shade piece in the process. In the end it cost me $2400 to replace the door panel, regulator and shade. Definitely try going to some places that have some knowledge how to fix it without breaking door pieces.

Ouch, $2400?! Call my crazy but it seems like opening and closing your door should be a basic function of a vehicle that should be expected to work well over 100k miles.

I hope I get some traction as well as I'm not looking forward to repair cost. Hopefully people will come across this info and register a complaint. Unfortunately it's the only way these companies do anything these days.

 

[glennk]

Call Hyundai/Genesis and request Goodwill assistance.