Title Department Incompetence

[dequardo50]

I'm livid. I paid off my balance the same day I received my account number in the mail. Just under $25,000. I received a letter in the mail acknowledging this and that the title and/or lien release was enclosed. Nothing was enclosed. I called CS and was given a FedEx tracking number of someone in Richmond, VA. And to a different name. I'm in WI. I'm really unhappy with Genesis' general level of support. On the phone with them now again trying to get this fixed.

Update: Call #2. Even MORE livid. 1) The lien release was not properly sent and enclosed in the mailing I received today. Genesis has no explanation. 2) The title was mailed to someone else in VA. Genesis has no explanation. 3) NO ONE can follow-up with me as a common courtesy over the phone. WTF?? 4) There is NO case number assigned. WTF?

This is a luxury car company in name only.

 

[seabeetle]

I'm livid. I paid off my balance the same day I received my account number in the mail. Just under $25,000. I received a letter in the mail acknowledging this and that the title and/or lien release was enclosed. Nothing was enclosed. I called CS and was given a FedEx tracking number of someone in Richmond, VA. And to a different name. I'm in WI. I'm really unhappy with Genesis' general level of support. On the phone with them now again trying to get this fixed.

Update: Call #2. Even MORE livid. 1) The lien release was not properly sent and enclosed in the mailing I received today. Genesis has no explanation. 2) The title was mailed to someone else in VA. Genesis has no explanation. 3) NO ONE can follow-up with me as a common courtesy over the phone. WTF?? 4) There is NO case number assigned. WTF?

This is a luxury car company in name only.

Wow that's rough man. I just replied to someone else who is having a rough time with the company on the dealership front. But given your situation, I'd be livid too. I hope they can get it resolved with you, that's a LOT of money (at least to me) to be mismanaged on the lien.

 

[dequardo50]

Thanks much. I’ve run this through the dealership also and they’ve been very helpful. That said, I’ve started a buyback case. I think that has their attention.

Had I had any inking of this I would never have agreed to finance (dealership benefit). What I do know is that the Finance customer service is beyond bad. For any OEM much less a supposed luxury brand. Extremely disappointing.

 

[seabeetle]

Thanks much. I’ve started a buyback case. I think that has their attention.

More power to you!!! I'm sure that will!!