Not impressed with first service experience

[Krash]

Finally had first service on GV80 at 2400 miles and 9 months. Prior to this, I was getting several reminders that service was past due and my spark plugs needed changing. After several calls to Hyudai dealership, they stated they cannot get paid until 9 months. So I brought it to them since I live about 1/2 mile from dealership. They stated they were unsure if service would be covered as they think it needs to be a full 9 months--not the start of the 9th month. I told them not to do service if not covered. So they changed the oil--full synthetic-no upcharge, tire rotation, and GPS update. Invoice was for $0. Another invoice was next to mine with my name on it for $205. I asked service advisor what that was about. He stated that is what they submit to Genesis. On it was a $100 charge for concierge service, which they had not provided to me. I did not say anything. Then advisor ask would I like car washed as it had pollen on car. I said of course. Gone 5 minutes--they rinsed pollen off , brought car back wet, and didn't vacuum inside. Also, I suspect they did not check air pressure in tires as each tire had different pressure. Is this what to expect when you spend 80K on a car? or is this just another Genesis disappointment?

 

[ultra63]

Finally had first service on GV80 at 2400 miles and 9 months. Prior to this, I was getting several reminders that service was past due and my spark plugs needed changing. After several calls to Hyudai dealership, they stated they cannot get paid until 9 months. So I brought it to them since I live about 1/2 mile from dealership. They stated they were unsure if service would be covered as they think it needs to be a full 9 months--not the start of the 9th month. I told them not to do service if not covered. So they changed the oil--full synthetic-no upcharge, tire rotation, and GPS update. Invoice was for $0. Another invoice was next to mine with my name on it for $205. I asked service advisor what that was about. He stated that is what they submit to Genesis. On it was a $100 charge for concierge service, which they had not provided to me. I did not say anything. Then advisor ask would I like car washed as it had pollen on car. I said of course. Gone 5 minutes--they rinsed pollen off , brought car back wet, and didn't vacuum inside. Also, I suspect they did not check air pressure in tires as each tire had different pressure. Is this what to expect when you spend 80K on a car? or is this just another Genesis disappointment?

That is what I expect from Hyundai /genesis

 

[CPray#2019]

That is what I expect from Hyundai /genesis

That is what I expect from Hyundai /genesis

I’d chalk it up to lazy a.. service techs and hurry them in and hurry them out service advisors who don’t give a damn about whether you drive an Elantra or a G90.

 

[GenesisAdvisor]

GV80 complimentary maintenance is 5k miles or 6 months. Genesis pays us $100 for each valet service we do under the maintenance contract. If we don't put it on the invoice it's money left on the table. If it's a dual dealership you most likely will get a Hyundai experience. Sorry brother. The cars are cool but service is a long ways away from being up there with the big dogs.

 

[Tau]

Finally had first service on GV80 at 2400 miles and 9 months. Prior to this, I was getting several reminders that service was past due and my spark plugs needed changing. After several calls to Hyudai dealership, they stated they cannot get paid until 9 months. So I brought it to them since I live about 1/2 mile from dealership. They stated they were unsure if service would be covered as they think it needs to be a full 9 months--not the start of the 9th month. I told them not to do service if not covered. So they changed the oil--full synthetic-no upcharge, tire rotation, and GPS update. Invoice was for $0. Another invoice was next to mine with my name on it for $205. I asked service advisor what that was about. He stated that is what they submit to Genesis. On it was a $100 charge for concierge service, which they had not provided to me. I did not say anything. Then advisor ask would I like car washed as it had pollen on car. I said of course. Gone 5 minutes--they rinsed pollen off , brought car back wet, and didn't vacuum inside. Also, I suspect they did not check air pressure in tires as each tire had different pressure. Is this what to expect when you spend 80K on a car? or is this just another Genesis disappointment?

 

[Krash]

GV80 complimentary maintenance is 5k miles or 6 months. Genesis pays us $100 for each valet service we do under the maintenance contract. If we don't put it on the invoice it's money left on the table. If it's a dual dealership you most likely will get a Hyundai experience. Sorry brother. The cars are cool but service is a long ways away from being up there with the big dogs.

Think the dealer is entitled to $100 for valet service IF, IF they actually provided it. They did not. That is called stealing in my book, so I know they will steal from me given the chance.

 

[jetrep]

Why do you need new spark plugs @ 2400 miles?

 

[Mcc]

Why do you need new spark plugs @ 2400 miles?

And if so, how can that be right?

 

[Krash]

Why do you need new spark plugs @ 2400 miles?

I didn't but that is how screwed up Genesis Connect service notifications are. Got 2 of them for this