List of Stand-Alone Genesis Dealerships

[RCH04]

In the article they state that the gentleman in question wanted a Genesis stand alone dealership even before it was on the radar of HMG. In addition, they state that he embodies what they want Genesis to be. So as a reward, he gets to be the first.

This is good to hear. It might help to get the message out to some of the dealerships that still aren't sure how to market, sell and service a luxury brand.

 

[GenTexas]

This is an outstanding dealer. Love the ambiance of the showroom and the professionalism of the staff. I'd rate the experience above my German luxury car experience.

What will be interesting is how the process of stand-alone dealers will play out with the move toward direct sales by the manufacturers. This will likely be more of a challenge for Genesis, or maybe a blessing in disguise. Buyers will favor the move to direct sales, regardless of the brand. dealers will most likely initially resist but eventually accept the change when cost savings are taken into effect considering the cost of maintaining an inventory. Especially here in Texas where they keep thousands of full-size trucks on the lot. The luxury/truck owners have very high loyalty rates with their repeat customers. But if a luxury car owner is considering a change of brand they will most likely require a test drive before exhausting the time of placing an order, waiting on a delivery, and then possibly canceling the order and starting the process over again. The manufacturers will need to maintain a regional center where the potential owners can be escorted for a demo ride. While this center will be an additional operating cost, it will be far cheaper than the dealers maintaining an inventory. Of course, the vehicle service process will need to be revamped for the luxury buyers. In fact, the whole process of sales and service will need to be revamped and become more personal and streamlined for the particular buyer. Luxury dealers will expand the pickup and delivery of vehicles being serviced, along with a loaner for the service period. Maybe, establish a dedicated service area for large fleet buyers. Maybe the brands will locate services for specific lines at designated dealers versus all dealers. At the end of the day, we will see fewer dealers which should equate to a better experience, If I am a dealer and I can obtain preferential treatment by eliminating my new and used car business I would most likely accept the offer.

 

[duhmel]

Had a leaking lower hose and tried to make an appointment with my local Hyundai dealer in Irvine that I had used for my scheduled maintenance. They wouldn't set up and appointment until a week later until 'the Genesis specialist' came into the dealership'. After talking to this 'specialist' they would or would not set up the appointment. Instead of waiting I called the Hyundai dealer in Tustin and was told that they no longer do Genesis service. Next tried the Hyundai dealer in Laguna Niguel and got an appointment for two weeks later. Brought the car in and was eventually told two days later that the hose was on 'back-order'. Three leeks later, the hose 'arrived' and my car was finally fixed. Only saving grace was that I had a loaner for the three weeks. I've had Lexus cars for over 20 years and although I love my G80, the dealers act like Chevy shops, not Lexus dealers.

 

[Mcc]

Had a leaking lower hose and tried to make an appointment with my local Hyundai dealer in Irvine that I had used for my scheduled maintenance. They wouldn't set up and appointment until a week later until 'the Genesis specialist' came into the dealership'. After talking to this 'specialist' they would or would not set up the appointment. Instead of waiting I called the Hyundai dealer in Tustin and was told that they no longer do Genesis service. Next tried the Hyundai dealer in Laguna Niguel and got an appointment for two weeks later. Brought the car in and was eventually told two days later that the hose was on 'back-order'. Three leeks later, the hose 'arrived' and my car was finally fixed. Only saving grace was that I had a loaner for the three weeks. I've had Lexus cars for over 20 years and although I love my G80, the dealers act like Chevy shops, not Lexus dealers.

So this thread is titled

List of Stand-Alone Genesis Dealerships​

So it’s not clear to me, do any of your dealers fall into that category. I realize these Hyundai dealers are closer to you but if you search I think you will find better Genesis service locations just a little further away. You seem to have gone to Hyundai dealers and are complaining that they didn’t treat you like a Genesis dealer should.

 

[duhmel]

So this thread is titled

List of Stand-Alone Genesis Dealerships​

So it’s not clear to me, do any of your dealers fall into that category. I realize these Hyundai dealers are closer to you but if you search I think you will find better Genesis service locations just a little further away. You seem to have gone to Hyundai dealers and are complaining that they didn’t treat you like a Genesis dealer should.

I've been to a number of Hyaundai/Genesis dealers (6) throughout Orange County, California and they are all "hyandai' dealers that have one guy that sells Genesis cars. The service department has a typical waiting room that consists of 5 or 6 broken down chairs with no amenities. Lexus dealers in the area all have luxurious waiting rooms with free or inexpensive refreshments. Unless Genesis is able to institute the stand-alone dealer concept, they will be a brand that makes excellent cares but will not be a 'luxury brand'.

 

[Mcc]

I've been to a number of Hyaundai/Genesis dealers (6) throughout Orange County, California and they are all "hyandai' dealers that have one guy that sells Genesis cars. The service department has a typical waiting room that consists of 5 or 6 broken down chairs with no amenities. Lexus dealers in the area all have luxurious waiting rooms with free or inexpensive refreshments. Unless Genesis is able to institute the stand-alone dealer concept, they will be a brand that makes excellent cares but will not be a 'luxury brand'.

Another poster had good things to say about Laguna Niguel. Are you saying that has not been your experience?

Recommend a Dealer Service Department

If you would like to recommend your dealer's service dept. to owners that are looking for decent service, please post the business name along with city and state. This could help other owners find possible alternatives even though it might require a considerable drive. (Please remember that...

genesisowners.com

Just had a plesant experience with Service here:

Genisis Laguna Niguel
28432 Camino Capistrano
Laguna Niguel, CA 92677

I was only in for a quick update but it appears they do have loaners as the two people ahead of me were given one. Much MUCH better service than the guys at Genesis Irvine.

 

[turnne]

I've been to a number of Hyaundai/Genesis dealers (6) throughout Orange County, California and they are all "hyandai' dealers that have one guy that sells Genesis cars. The service department has a typical waiting room that consists of 5 or 6 broken down chairs with no amenities. Lexus dealers in the area all have luxurious waiting rooms with free or inexpensive refreshments. Unless Genesis is able to institute the stand-alone dealer concept, they will be a brand that makes excellent cares but will not be a 'luxury brand'.

Your experience/situation falls in line with 95%
My local dealer built a Genesis " alcove" that holds three vehicles on the other side of the service department...
But they also charge $35.00 more an hour now for any Genesis model as well as the Equus, versus the Hyundai models that share the same service department, technicians,and waiting room
I think thats funny, because at about the same cost as Lexus hourly dealership service they are not offering the level of service or look of the Lexus dealer

Warren

 

[GerryFUSMC]

Recently had my G80 serviced at Genesis of Las Vegas. It is a brand-new facility that sells both Genesis' and Hyundai's. They had a pretty decent selection of vehicles including a really sweet looking G80.

While speaking with the service adviser, he told me that the old Hyundai building next door to them was going to be modernized and would be a stand-alone Genesis dealer (sales, service etc.). He didn't know when it would be done and, looking at the site, nothing seems to have been done. It is currently being used I believe to sell used cars.

I took some pics of the cars they had and at some point will post them. And, as a side, while I was sitting waiting for my car to be done (oil change) a gentleman came in and bought the G80 that I mentioned above. He said he owned a Limo service in Vegas and was going to add the G80 to his Limo fleet.

 

[turnne]

Keep in mind Lexus started in 1989, in the United States, with 65 dealers and had over 100 in the first 8 months of introduction.
Toyota must have thought that dealership experience, in the United States anyway, was key to a luxury brand
Even though it clearly had to have added cost to their vehicles versus selling it through Toyota dealerships.

I haven't decided if it would make sense for Genesis to have free standing dealerships in the large luxury car markets..Dallas, Houston, Miami, Los Angeles, Chicago etc where the volume is higher( along with the cost of entering those markets I am sure) or markets where it is not so saturated with the big volume sales( that the German's own for the most part)

Warren

 

[ultra63]

Keep in mind Lexus started in 1989, in the United States, with 65 dealers and had over 100 in the first 8 months of introduction.
Toyota must have thought that dealership experience, in the United States anyway, was key to a luxury brand
Even though it clearly had to have added cost to their vehicles versus selling it through Toyota dealerships.

I haven't decided if it would make sense for Genesis to have free standing dealerships in the large luxury car markets..Dallas, Houston, Miami, Los Angeles, Chicago etc where the volume is higher( along with the cost of entering those markets I am sure) or markets where it is not so saturated with the big volume sales( that the German's own for the most part)

Warren

You only get one chance to make a first impression and genesis blew it

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[Mcc]

You only get one chance to make a first impression and genesis blew it

True, And yet folks are still buying cars. What they did wasn't good enough for you. OK, so perhaps they should have waited and maybe done better and not sold any cars in the meantime? Do you think they were not doing the best they could do in the time and circumstances they had?
I have another platitude for you: You cant please all of the people all of the time.

 

[turnne]

True, And yet folks are still buying cars. What they did wasn't good enough for you. OK, so perhaps they should have waited and maybe done better and not sold any cars in the meantime? Do you think they were not doing the best they could do in the time and circumstances they had?
I have another platitude for you: You cant please all of the people all of the time.

I think what he might have been referring to was selling a lot larger volume had they gone with the traditional luxury dealership route

One has to wonder if they had continued to sell vehicles strictly under the Hyundai brand if they would have sold any less volume ,since there has not been the traditional US luxury experience involved anyway

Warren

 

[TurtleBoy]

One has to wonder if they had continued to sell vehicles strictly under the Hyundai brand if they would have sold any less volume ,since there has not been the traditional US luxury experience involved anyway

Warren

They likely would have sold more vehicles had they stayed with selling them at Hyundai dealers since there would have been more dealers. Unfortunately that was not an option in many states due to dealer franchise laws. One could criticize how they handled the dealer situation but when you take into account all of the different factors that were at play at the time they did the best that they could. They needed to create the Genesis brand in order for the vehicles to be taken seriously as a luxury competitor, that couldn't have happened if the vehicles were still a Hyundai.

 

[turnne]

They likely would have sold more vehicles had they stayed with selling them at Hyundai dealers since there would have been more dealers. Unfortunately that was not an option in many states due to dealer franchise laws. One could criticize how they handled the dealer situation but when you take into account all of the different factors that were at play at the time they did the best that they could. They needed to create the Genesis brand in order for the vehicles to be taken seriously as a luxury competitor, that couldn't have happened if the vehicles were still a Hyundai.

If I recall correctly
They did not sell the Equus at every Hyundai dealer...I guess that was some higher tier of Hyundai dealership

In regard to taken seriously...I am thinking the masses of luxury vehicle buyers dont take the Genesis seriously now
Some of that may be just brand cachet or it maybe that Hyundai should spend more on marketing the cars
Most people I have spoken to know what they are they just have never given them a real look

Warren

 

[TurtleBoy]

In regard to taken seriously...I am thinking the masses of luxury vehicle buyers dont take the Genesis seriously now
Some of that may be just brand cachet or it maybe that Hyundai should spend more on marketing the cars
Most people I have spoken to know what they are they just have never given them a real look

Warren

I think it depends on the luxury tier. From what I can tell they are competitive with the second tier luxury competition. While they haven't really caught on with the top tier consumers I'm not sure anything they could have done with dealers would have effected that. It is going to take many years before the BMW, MB, Audi, Porshe, etc. consumers consider Genesis in any meaningful percentage.

 

[turnne]

What d

I think it depends on the luxury tier. From what I can tell they are competitive with the second tier luxury competition. While they haven't really caught on with the top tier consumers I'm not sure anything they could have done with dealers would have effected that. It is going to take many years before the BMW, MB, Audi, Porshe, etc. consumers consider Genesis in any meaningful percentage.

What do you consider the second luxury tier?

I assume Lincoln, Cadillac, Acura..etc?

 

[TurtleBoy]

What d

What do you consider the second luxury tier?

I assume Lincoln, Cadillac, Acura..etc?

Correct. I look at it as second tier, top tier, and ultra luxury tier.

 

[duhmel]

The problem is that the Hyundai dealerships are a step or two below the other Japanese brands - Toyota, Nissan, Honda. Most of the dealers were opened in Orange County, California in the 1980s when Hyundai (and Kia) were breaking into the auto market with low end economy offerings. The Hyundai facilities that I visited when I was buying my Genesis were shabby compared to the Japanes brands standard fealerships. Not even close to the Luxury brands. Face it - the Genesis cars give great bang for the buck, but you won't be impressing your neighbor with its nameplate,

 

[OpIv37]

I recently received notification that the Hyundai dealership a few miles away will no longer be able to do warranty service on my G80. They said I’d have to go to a stand-alone Genesis dealer. But, I live in Baltimore. The closest ones are in Rockville or Annapolis, which are 45-60 min away when there’s no traffic, and there‘s almost always traffic.

now, i bought mine used and it’s a 2018 so the warranty is about to expire anyway. But, when I’m ready for something new, why would I buy another Genesis if I can’t get warranty service nearby? I’ve had Acura and Infiniti in the past (my wife has an Infiniti now), and they were great cars. We also have Lexus, Audi, Mercedes and BMW dealerships nearby.

i love the G80 and I’m not planning on getting rid of it anytime soon, especially with this overpriced market and rising interest rates. But if we don’t get a standalone dealership soon, I can’t consider another Genesis when the time comes. I didn’t mind going to the Hyundai dealer even though it’s not as nice as Acura or InfinitI, but that doesn’t matter if they won’t service my car.

 

[turnne]

I recently received notification that the Hyundai dealership a few miles away will no longer be able to do warranty service on my G80. They said I’d have to go to a stand-alone Genesis dealer. But, I live in Baltimore. The closest ones are in Rockville or Annapolis, which are 45-60 min away when there’s no traffic, and there‘s almost always traffic.

now, i bought mine used and it’s a 2018 so the warranty is about to expire anyway. But, when I’m ready for something new, why would I buy another Genesis if I can’t get warranty service nearby? I’ve had Acura and Infiniti in the past (my wife has an Infiniti now), and they were great cars. We also have Lexus, Audi, Mercedes and BMW dealerships nearby.

i love the G80 and I’m not planning on getting rid of it anytime soon, especially with this overpriced market and rising interest rates. But if we don’t get a standalone dealership soon, I can’t consider another Genesis when the time comes. I didn’t mind going to the Hyundai dealer even though it’s not as nice as Acura or InfinitI, but that doesn’t matter if they won’t service my car.

Wow....what a poor business decision
If it was the dealers decision then Hyundai should have given them financial incentive to continue to offer service

I am going to bet a couple things
1 .Those Genesis dealerships, that are 45-60 minutes away, are just Hyundai dealerships with an added Genesis " addition" that holds maybe 3 vehicles...shared service drive and waiting room
2. There are multiple BMW and Mercedes free standing dealerships in that same 45-60 minute distance

Warren