I have a separate thread that was inquiring others about the best way getting in touch with a manager who ignored the problem at the start that pretty much snowballed into what it is now.
I bought the car from dealership 1 in august. I contact my salesmen about a bunch of issues that this car had zero prep aside from a wash, and that they indisputably fudged the inspection. Once I pointed out having reason to believe the car was in an unreported accident the salesmen spoke over me, I hung up as it was no longer a civil discussion, and he was just yelling over me. Moments later he texts me from his work phone, telling me to stop acting like a women. Which is such a lame insult, but totally unprofessional. Any phone calls after in attempt to reach the manager resulted in a run around. And me being an hour drive away made the whole "Just show up and refuse to leave until you see them" wasn't quite viable. Which lead me to bring the car to Dealership 2 to have the multipoint inspection done so I'd have official hyundai/genesis paperwork to show corporate.
I deeply regret going to dealership 2 as it was just walking into another shifty dealership. As I spoke with the shop advisor as what I wanted inspected, I brought up the aggressive downshift (which seems to be a common issue, here's the
thread) and the advisor pushed a transmission replacement job on me and stated that inspection couldn't be completed until the transmission was done. Which honestly was probably bullshit. I wanted to return the car as this had become a nightmare scenario. Not certain what to do, I reached out to corporate as dealership 1's management was pretty much ignoring me. Was assigned a case manager, who called once and ghosted after. Literally called, emailed, left voicemails probably over 100 times over the next 3 weeks until week 3 I told the main line I wasn't hanging up until I speak with another case manager. Which they did but ignored my request to tow it to another dealership as the 2nd dealerships advisor seemed to not care and was annoyed, I spoke with corporate even though nothing bad was said regarding him. Pretty much everything that advisor told me was a lie, regarding the lead time, approval time, loaners. Told me the approval would take 2-3 weeks, but a family members coworkers husband works at that dealership and was able to look into it and told me it was approved 2 days after it was filed. I couldn't confront him without burning that insider bridge, so I asked the new Genesis case rep who confirmed it. Of course, once I told the advisor his answer changed from "I can't put you in a loaner until the repair is approved to "we don't have any, but the repair will be done in a week" which was also bogus as it wasn't ready for 2 weeks after the fake bs answer.
So besides having a job pushed on me, what really annoys me is that he told me to my face that the rotors were cut by dealership 1 and the pads were new. I drive the car home, with the steering feeling funny. My old man took a look and saw that the advisor had lied about the pads (down to nothing) and the rotors were never cut. So with the lies found and the steering being weird my dad calls him up and confronts him, the advisor just plays dumb and says to bring the car back for them to see why the steering is messed up. I bring the car back, wait for an hour just to be pulled to the side for him to tell me "You must have hit something, we didn't give you the car back like this. We put it up in the air and saw scratches on the rack and pinion." Another lie as we physically checked after and there is zero physical damage on the rack and pinion.
I ended up taking the car to a 3rd Genesis dealership, which I deeply wish I went to instead as the advisor gave a straight answer and zero jerking around. Calls me back 2 days later once they finally looked at the car. Asked if I just bought it, and if I had ever gotten into an accident. I said yes, I just bought it in August, and no I never got into an accident. I told him what happened with the salesmen insulting me via text, how corporate has been useless, that management pretty much just swept it under the rug. He then said that dealership 1 should be disgusted with themselves for what they sold me in regard to the issues. and with the front bumper having a coverup done they suspected what I suspected that the car was in an unreported accident and couldn't honor a warranty repair on the rack and pinion. The advisor said I need to make dealership 1 take the car back but all he could offer was a better inspection paperwork as dealership 2 pretty much wasted my time.
At this point, despite being zero help I contact my case manager and tell him the new update which pretty much more than backed my original claims. Corporate would say they can't force the first dealership to do anything, which I said I know but I need for them to get me in touch with the owner or a GM as I felt my claims were being buried at a dealership level. Corporate pretty much makes an empty offer of seeing what they can do, and nothing ever came of it. I would later do some digging and emailed the other dealerships that are owned by the same people to see if anyone could give me the owners email. The manager of the Subaru dealership they also own responded to my inquiry and emailed me the GM's email which had the email handle of the dealership I had an issue with (which was weird because I never said which dealership of their group that I was having an issue with.) So, I write a less wordy rundown of everything from start to finish, and before I contact a lawyer, I want in writing what "offers to repair" I allegedly declined. As the indirect response towards me that they told corporate was that I declined repairs. Meanwhile it was their salesmen starting a hollow offer and downplaying the issues at the beginning, but no actual offer was ever made. The manager who I couldn't get in touch with in the beginning turns out to be the one to respond. He asks me for a contact number, and we speak finally.
This was a few days before thanksgiving, he pretty much didn't acknowledge how his salesmen reacted. Said my suspicions were practically conspiracy theories and tried to gaslight me that our state has the strictest laws as far as used cars. But would also go on to ask me to send him photos of my issues, and to bring the car back in. No offer for towing despite the car not being safe and said there was no loaners to provide. Ended up having Geico tow it back, and they agreed to make the repairs minus 2 things. The rack and pinion was the real issue now, as it was backordered with no eta. Ended up finally getting it Dec 14th, but now they're telling me they think it's defective as their tech can't calibrate it. I keep calling up the advisor to see if there's any update, but they just tell me they're waiting on Genesis technical support to advise the next step.
So now I have to speak with a lemon lawyer again to see if I'm still covered as corporate and the dealership were aware of the issues within the 90 days. Although at this point it'd still be better to have the car finished instead of dragging it out even further with a lawsuit.
This is possibly one of the biggest regrets of my life, but the silver lining is that I learned a lot of very important life lessons that you can rest assure that I will never make again. Besides paying for a ppi inspection (there were some things leading up prior to this scenario that made me skip some important steps, miss some red flags etc) I will never buy hyundai or genesis ever again. But even while kicking myself daily I try to remind myself there are no guarantees even if you do take all precautions.
I still find it very weird that corporate won't give it in writing what they would reimburse for a rental. The case manager said it was like $75 a day but previously having read countless horror stories with Hyundai reimbursements always taking months and being less than promised I was very suspicious of the verbal offer and even telling the case rep this, he couldn't give me an answer why they won't give it in writing.
After the situation finally comes to a finish (hopefully soon) I will be writing up a more summarized post warning people of the specific dealerships, 1st dealerships salesmen, 2nd dealerships advisor.
