Interesting report coming out of JD Power where they delve into the user experience of new technologies in both EVs and ICE cars.
Not all new tech especially in EVs is well regarded, but there's high praise for Genesis throughout:
Following are key findings of the 2023 study:
Warning bells—disruptors are coming: New manufacturers (e.g., Tesla, Rivian, Lucid and Polestar) are making a very strong debut in the U.S. market in terms of their advanced tech offerings. While some brands have small sample sizes and state registration restrictions prohibit ranking, most of the innovation of these newer brands far exceeds that of traditional manufacturers—except for Genesis—and significantly outpace the Innovation Index premium average (588 on a 1,000-point scale). Innovation and tech offerings are high for new manufacturers, but they are not providing a problem-free experience.
Average problem levels for advanced technologies among new manufacturers, except for Polestar, are well above the premium average of 24.3 PP100 and are among the highest in the industry.
And also...
Highest-Ranking Brands
Genesis ranks highest overall and highest among premium brands for innovation, with a score of 656. In the premium segment,
Cadillac (533) and Lexus (533) each rank second in a tie.
Hyundai ranks highest among mass market brands for innovation with a score of 547. Kia (528) ranks second and
GMC (505) ranks third.
Advanced Technology Award Recipients
The U.S. Tech Experience Index (TXI) Study analyzes 40 automotive technologies, which are divided into four categories: convenience; emerging automation; energy and sustainability; and infotainment and connectivity. Only the 30 technologies classified as advanced are award eligible.
Chevrolet Corvette is the premium model receiving the convenience award for ground view camera technology.
Toyota Sequoia is the mass market model receiving the convenience award, also for ground view camera technology.
Genesis GV80 is the premium model receiving the emerging automation award for front cross traffic warning.
Hyundai Palisade is the mass market model receiving the emerging automation award for reverse automatic emergency braking.
BMW iX receives the award for energy and sustainability in the premium segment for one pedal driving.
MINI Cooper receives the award for energy and sustainability in the mass market segment, also for one pedal driving.
BMW 3 Series receives the award for infotainment and connectivity in the premium segment for augmented reality display.
Chevrolet Tahoe (streaming-based entertainment) and Hyundai Sonata (phone-based digital key) each rank highest in a tie for infotainment and connectivity in the mass market segment.