Can't install any Genesis Apps on a fairly recent Android cell phone

[deilenberger]

It seems that all the current Genesis apps available for Android phones require Android 12 as the operating system. Genesis has configured the Google App store to only allow installing the current apps on phones with Android 12 or newer. I inquired about the availability of an older version of the app in .apk format so I could manually install it, and Genesis support wouldn't provide it.

Anyone else experience this? On the page that support sent me to it stated that phones with Android 11 or older that had Genesis apps on them could continue using those apps. It would seem they must plan on providing support for the older app - so why not make it available to people with not-very-old (Moto-G Power) phones?

 

[EdP]

It seems that all the current Genesis apps available for Android phones require Android 12 as the operating system. Genesis has configured the Google App store to only allow installing the current apps on phones with Android 12 or newer. I inquired about the availability of an older version of the app in .apk format so I could manually install it, and Genesis support wouldn't provide it.

Anyone else experience this? On the page that support sent me to it stated that phones with Android 11 or older that had Genesis apps on them could continue using those apps. It would seem they must plan on providing support for the older app - so why not make it available to people with not-very-old (Moto-G Power) phones?

View attachment 57898

I know, my 8088 computer still runs fine but it is getting hard to find programs on the 5 1/4" floppies.

Your phone is not capable of running Android 12? It has been out for nearly 3 years now. Android 13 is out now if you can upgrade.

 

[deilenberger]

I know, my 8088 computer still runs fine but it is getting hard to find programs on the 5 1/4" floppies.

Your phone is not capable of running Android 12? It has been out for nearly 3 years now. Android 13 is out now if you can upgrade.

Nearly 3 years is more like it wouldn't run on Windows-10, a still supported OS that has been replaced by Windows-11. And there isn't an option to bump the OS on the phone that I know of (but I'll google it..)

 

[deilenberger]

I just looked - there are multiple phones on Amazon being sold that use Android-11, including ones newer than mine. Unless there is a real security risk involved I think Genesis has simply screwed up here (not a surprise after user profiles..)

 

[joegr]

I just looked - there are multiple phones on Amazon being sold that use Android-11, including ones newer than mine. Unless there is a real security risk involved I think Genesis has simply screwed up here (not a surprise after user profiles..)

I doubt that it is a security issue. They probably just don't want to spend the time supporting older versions. It doesn't make it right, but there are a lot of other companies that feel the same.