will warranty still be honored?

[TBS24740]

I recently bought a 24 G70 at the closest Genesis dealership which is about 2 hours away. There is a Hyundai dealer about 5 minutes away from my house. Will Genesis stand by their 100000 mile powertrain warranty if I have the Hyundai dealership do routine maintenance like oil changes, or should I drive 2 hours to do the routine maintenance? Is anyone else in the same situation??

 

[EdP]

I recently bought a 24 G70 at the closest Genesis dealership which is about 2 hours away. There is a Hyundai dealer about 5 minutes away from my house. Will Genesis stand by their 100000 mile powertrain warranty if I have the Hyundai dealership do routine maintenance like oil changes, or should I drive 2 hours to do the routine maintenance? Is anyone else in the same situation??

Most important is to follow the time/miles in the book. You have no obligation to use the dealer of the car brand. Keep records and receipts.

If you need warranty work, you will probably have to go to the Genesis dealer.

 

[Trixie86]

I recently bought a 24 G70 at the closest Genesis dealership which is about 2 hours away. There is a Hyundai dealer about 5 minutes away from my house. Will Genesis stand by their 100000 mile powertrain warranty if I have the Hyundai dealership do routine maintenance like oil changes, or should I drive 2 hours to do the routine maintenance? Is anyone else in the same situation??

If it's a Hyundai only store, no warranty work including comp oil changes. Just happened at my local store. I now travel further for the 3 year comp maintenance. After that, they might service your vehicle for the standard price.

 

[JCtx]

Your warranty is good at ANY dealer in the nation. And no need to do the maintenance there to maintain the warranty. I do my own maintenance, and post it on 'MyGenesis' account (on my PC), under service, so they know it's getting done. Hope this helps.

 

[commodore]

I recently went to my local Hyundai dealership to have them program a new OEM Genesis replacement key FOB for my '21 G80. Old Saybrook Hyundai used to be a Hyundai/Genesis dealership but now that Genesis is a Genesis only operation (seperate box) things changed. Hyundai pretty much had to follow the formula that worked for Lexus when Lexus first got on the 'high end' elevator and stopped being a multi brand store. Seems that a non dedicated store in the high end car business is doomed to fail. It killed the VW Phaeton - which I still miss.
The service manager told me that they couldn't do the FOB programming because Genesis now requests a 'hefty yearly fee/licence for access to the Genesis computer that authorizes all programming? Must be true as no service department is going to send a customer walking for a very simple and profitable programming proceedure - ever.
The sales manager, who is a friend of mine, told me that based on the number of FOB reprogramings they might see per year there was no value for the dealership to renew the Genesis computer license.
I bought both my '17 and '21 G80s from them when they were still a Genesis/Hyundai dealership but now they can not do any warranty work on a Genesis. Non warantee work is OK.
Pitty, they are a great dealership and as a bonus just a short drive from my home. The nearest Genesis dealer near me now is 45 - 55 min away in New London. Hope I don't need any warranty work.

 

[deilenberger]

I recently went to my local Hyundai dealership to have them program a new OEM Genesis replacement key FOB for my '21 G80. Old Saybrook Hyundai used to be a Hyundai/Genesis dealership but now that Genesis is a Genesis only operation (seperate box) things changed. Hyundai pretty much had to follow the formula that worked for Lexus when Lexus first got on the 'high end' elevator and stopped being a multi brand store. Seems that a non dedicated store in the high end car business is doomed to fail. It killed the VW Phaeton - which I still miss.
The service manager told me that they couldn't do the FOB programming because Genesis now requests a 'hefty yearly fee/licence for access to the Genesis computer that authorizes all programming? Must be true as no service department is going to send a customer walking for a very simple and profitable programming proceedure - ever.
The sales manager, who is a friend of mine, told me that based on the number of FOB reprogramings they might see per year there was no value for the dealership to renew the Genesis computer license.
I bought both my '17 and '21 G80s from them when they were still a Genesis/Hyundai dealership but now they can not do any warranty work on a Genesis. Non warantee work is OK.
Pitty, they are a great dealership and as a bonus just a short drive from my home. The nearest Genesis dealer near me now is 45 - 55 min away in New London. Hope I don't need any warranty work.

They're just following along with the Porsche PIWIS model. The Porsche PIWIS is the diagnostics/programming computer for all their cars. It has extended diagnostics capabilities, along with direct factory access to your car's computers via the PIWIS. Porsche won't sell a PIWIS - it is rented to the owner for $15,000/year, which for a highish volume Porsche dealer is a great deal (and indeed most dealers have several of them so there isn't any waiting by the techs..)

The big plus is the direct factory access to your vehicle. When diagnostics reaches the point where direct intervention/queries are needed, that's about the only way to do it.

There of course are rip-offs of the PIWIS, particularly the older PIWIS system. These all originate in China, and the quality of them varies. The rip-offs can be quite capable - but they can't call home (Porsche) like a legitimate one can.

You went to a Hyundai dealership expecting them to have a tool to program a key fob for a Genesis. I think that expectation was perhaps optimistic - since Genesis is probably trying to discourage aftermarket or independent shops from doing Genesis auto work.

 

[steveinarizona]

Pitty, they are a great dealership and as a bonus just a short drive from my home. The nearest Genesis dealer near me now is 45 - 55 min away in New London. Hope I don't need any warranty work.

Agree that it is unfortunate but you are about 45-60 minutes away from all the "major" cities. I know because I grew up in New Haven and worked one summer as a waiter at Banner Lodge in Moodus which was just down the street from you. Coming home I threw a rod in Old Saybrook.

 

[steveinarizona]

You went to a Hyundai dealership expecting them to have a tool to program a key fob for a Genesis. I think that expectation was perhaps optimistic - since Genesis is probably trying to discourage aftermarket or independent shops from doing Genesis auto work.

He did so but it was the dealership that sold him the car. IMO it is reasonable for the OP to expect to be serviced by the dealer that sold him the car and, frankly, Genesis should have figured this out when a bunch of dealers who had been selling Genesis dropped out. He shouldn't have to drive 45 minutes or more away when he had purchased it locally from an authorized seller.

 

[Mcc]

it is reasonable for the OP to expect to be serviced by the dealer that sold him the car

Really? The dealer should be forced to stay with Genesis even if it makes no economic sense? Or they cannot meet Genesis’s requirements for their level of service? Remember the dealership is privately owned and not by corporate.

 

[steveinarizona]

Really? The dealer should be forced to stay with Genesis even if it makes no economic sense? Or they cannot meet Genesis’s requirements for their level of service? Remember the dealership is privately owned and not by corporate.

I was addressing it from the customer standpoint; you are speaking from the seller standpoint. If I buy a tangible asset from a legitimate seller, and it comes with a warranty, I would expect that it could provide me service during that period. As I said, Genesis should have dealt with this, perhaps giving a partial license that would allow prior authorized sellers to use the license to service the customers. Remember, we are still dealing within the Hyundai corporate family.

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[deilenberger]

I was addressing it from the customer standpoint; you are speaking from the seller standpoint. If I buy a tangible asset from a legitimate seller, and it comes with a warranty, I would expect that it could provide me service during that period. As I said, Genesis should have dealt with this, perhaps giving a partial license that would allow prior authorized sellers to use the license to service the customers. Remember, we are still dealing within the Hyundai corporate family.

I think the point is - Genesis is pressuring the combined dealerships to become stand-alone dealerships. They are likely pushing the ability to be the only authorized service facility for the Genesis cars as a way to make a financial case for opening the independent Genesis dealership. Doing that sort of dealership can cost many millions of dollars, and you have to sell AND service a lot of Genesis cars to pay that nut.

If the Hyundai dealership was allowed to continue using the factory diagnostics equipment at as you suggest a "partial use", I assume at a discounted rate for using it - then the Hyundai dealership could undercut the stand-alone Genesis dealership for service, making them unsuccessful at making a financial success of the dealership.

Even if the Hyundai dealership could only use the Genesis-specific equipment to service warranty claims on Genesis products they'd sold - most luxury dealerships consider buy-up service customers (went in for an oil change, came out with a new car.. not at all uncommon in this class of car..) as a potential source of additional revenue, which they wouldn't see if the customer is getting service at a Hyundai dealership.

 

[Mcc]

Genesis should have dealt with this, perhaps giving a partial license that would allow prior authorized sellers to use the license to service the customers

I my opinion, that is reasonable to assume that Genesis will honor the warranty but it not reasonable, even from a buyers point of view, that the exact dealer that I bought the car from will stay in business and properly service my car for the length of my warranty. I’ll bet you would not be happy that if that dealer got some special Genesis dispensation to service and delivered sub par service because the did invest in Genesis training and technology. But hey, you made them try.

 

[commodore]

Agree that it is unfortunate but you are about 45-60 minutes away from all the "major" cities. I know because I grew up in New Haven and worked one summer as a waiter at Banner Lodge in Moodus which was just down the street from you. Coming home I threw a rod in Old Saybrook.

I moved the other way. My wife and I moved to Scottsdale in the 70's. It was very affordable back then and we were young and mostly broke. We lived there for 3 years, two months and 3 days ----- but who's counting. We missed the ocean and the very different seasons. Drawback was shoveling snow.
As a footnote, Moodus (pickup truck heaven these days) is little changed. It's about to be revitalized which will be great.

 

[tarhoosier]

"throw a rod" made me remember quite some time ago my ageing father surrendered his driving license and I drove his car 500 miles to my home. It was an older car at that time and he had made little effort at maintenance over his ownership. There was a noticeable ticking in the V-8 when running. A neighbor offered to buy it and I made clear that my very low price took account of zero knowledge of the car and zero guarantee of serviceability or operational life. She agreed. She moved shortly after and the next time I saw her she said the car had "died". I asked if she had a further explanation. "Broken fly rod" she said. Likely the connecting rod(s) but even more interesting if it was the flywheel. I have never heard of a broken flywheel but for that car anything was possible.
Fly rod, I think of you still. (Fly Rod should be my screen name here)

 

[srobak]

Your warranty is good at ANY dealer in the nation.

Only if the dealer opts to do the work AND if Genesis authorizes them to do it. They are not obligated to, and the fact is a Ford dealer is going to pay MSRP for Hyundai or Genesis parts - so kiss those profit markups goodbye. Ford may try to jack their hourly rate as a result - but Genesis warranty is only going to authorize up to a certain amount. If you force the work to continue anyhow - then you will be on the hook for the difference - and it will be significant. Genesis also may not guarantee the work. By every measure Genesis will (rightly) try to get your vehicle driven or towed to a Genesis dealer for the warranty work.

You went to a Hyundai dealership expecting them to have a tool to program a key fob for a Genesis. I think that expectation was perhaps optimistic

I don't. HMA and GMA share many of the same components between vehicles - and fobs & keys are no exception. Yeah - one might have a case that looks different from the other - but it's the same board and chipset inside in many instances. The systems they use to program Hyundai fobs today is the same one that programmed both Hyundai and Gen fobs a year ago.

IMO it is reasonable for the OP to expect to be serviced by the dealer that sold him the car and, frankly, Genesis should have figured this out when a bunch of dealers who had been selling Genesis dropped out. He shouldn't have to drive 45 minutes or more away when he had purchased it locally from an authorized seller.

I agree with this to a point. If a local dealer changes from Ford to Chevy they should not at all be expected to continue performing warranty work on Ford - and Ford will not be happy to authorize warranty work at that dealership for the same reasons I listed above. Yes - HMA and GMA are from the same mothership, but they are hardcore set on segregating the brands. I do agree with you that this is something they should have worked out for customers who purchased during the phased changes from joints to standalones... those customers should be grandfathered in, and over time as the vehicles age out of warranty - their numbers will diminish in Hyundai service centers. It does put many owners in a pinch - I now have to drive 40 minutes to a Gen dealer when before it was only 5. This is just another instance of where the early adopters of Genesis have gotten screwed.

If I buy a tangible asset from a legitimate seller, and it comes with a warranty, I would expect that it could provide me service during that period.

Not at all how it works. The warranty comes from the manufacturer. NOT the seller. In fact - there are many, many sellers of products that do not service anything. Doesn't matter if they sold it or not. Your only recourse - and as is often defined in the owners guide for any product you purchase - is to contact the manufacturer. Would really suck if cars went this route too - but I have a feeling it is coming within the next (human) generation or 2.

 

[commodore]

Back to my poor little key FOB. One way or the other I knew I was going to have to pay for a Genesis dealer to program my key FOB. That said, many good points were discusted in this post.
The discussion blows a few holes in the oft heard claim from car salesmen that, 'We have outstanding service' ............................... as long as this business stays in business.
Hopefully my [old] Hyundai dealer (a dealership that is part of a mega dealership facility that sells several brands all from seperate showrooms with their own service facility decides to build a Genesis dealership.

PS, I haven't had a warranty claim on any Genesis I've owned .