GENESIS SERVICE GETS EVEN WORSE!

[One2Go]

Let me repeat from another thread what should be the mantra for the Genesis service:

We own a luxury car with a Junkyard Service!

 

[Jhon]

Let me repeat from another thread what should be the mantra for the Genesis service:

We own a luxury car with a Junkyard Service!

No, YOU own a luxury car with a Junkyard Service.
My service is great.

I am not denying that you are getting the shaft, But, I am not. The WE does not apply here.
So please, speak for yourself.

Thanks

 

[Mcc]

No, YOU own a luxury car with a Junkyard Service.
My service is great.

I am not denying that you are getting the shaft, But, I am not. The WE does not apply here.
So please, speak for yourself.

Thanks

Thank you. 100% correct and BTW my service is great also.

 

[SirJangle]

Thank you. 100% correct and BTW my service is great also.

Mine, too.

 

[One2Go]

Well maties, if I had a dealer with decent service I probably would have joined the choir, but as it stands I don't. So, the We stands for all those who voted that Genesis finished at the bottom of the JD Powell Customer Service Index.

 

[Trixie86]

Well maties, if I had a dealer with decent service I probably would have joined the choir, but as it stands I don't. So, the We stands for all those who voted that Genesis finished at the bottom of the JD Powell Customer Service Index.

I've had good luck with service in the Chicago area, multiple dealers. But, nicely done.

 

[steveinarizona]

Unfortunately, what makes places like Hilton Head nice (ocean island, fairly remote location; tons of golf courses) also often make it fairly far away from any other sellers of the same product (i.e., Genesis vehicles).

Like many others here I have had good service experiences from my dealer (Genesis of Scottsdale).

As noted, the problem is with the dealership BUT I agree that we as customers can expect that the manufacturer will require the seller of a luxury product (Genesis vehicles) to adhere to luxury treatment. Genesis is hindered by its history and the litigation between corporate and dealerships but as someone who was a BMW owner prior to getting my Genesis, the dealership experience is not yet equivalent.

At some point the anger is not worth the effect on one's health and it is best to sell the car and move on.

 

[Jhon]

If I had a similar situation that OneGo had, I would be mad beyond believe.
But, because of a similar experience in the 1980's, before I sign on the dotted line, I make a phone call to the dealers service department and try to arrange for a warranty service appointment. After the outcome of that conversation, I will decide if I want to buy the car. It is a lot easier today with cell phones.

 

[Husky]

This is just a sample of how I got my car back today after having the recalls done (I didn't accept it and kept the loaner until they can make this right).

This is how Autofair Hyundai in Manchester, NH treats your car. I won't be going there again. I am so pissed!

 

[SirJangle]

This is just a sample of how I got my car back today after having the recalls done (I didn't accept it and kept the loaner until they can make this right).

This is how Autofair Hyundai in Manchester, NH treats your car. I won't be going there again. I am so pissed!
View attachment 60312

SMH... no words...

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[Jhon]

This is just a sample of how I got my car back today after having the recalls done (I didn't accept it and kept the loaner until they can make this right).

This is how Autofair Hyundai in Manchester, NH treats your car. I won't be going there again. I am so pissed!

Yikes, I can't remember the last time any dealer or repair place did not put one of those paper things on the floor for any car service I have had.
My god, some of you get sucky service. I am glad I am not one of them.

 

[Rubycat]

Parts availability is outrageously horrific. GV70 3 months so far waiting for a rear window due to hail smashing it in Calgary, Alberta, Canada. Backorder. Also need a front winshield, body panels, trim. I wish I had known about this problem and I would have gotten something else.

 

[G90isGreat]

IMO, the customer service difference between a Hyundai dealership and a Genesis dealership is night and day. While it did take a awhile to get the parts for my recall fix on my 2019 G90, I did have a very nice loaner 2024 G80 AWD Sport. Very nice car and fun to drive. My service rep kept me updated throughout the process too.