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My thoughts on the services is that you cannot trust Genesis. Technically, my service was up 10-30-24. Based on the forum, I called and asked for the best rate. They stated 50% and gave me a 3 month extension. Sent an email stating services extended till 1-30-25 and at that time I can get a 50% discount. Get a call the next day and customer service states they cannot honor that agreement. Esentially I said no way for a luxury car company to treat customers. Then was told they would honor agreement. Then I'm checking my charge card activity last week and find a charge from Genesis Connect for $31.56. Called and was told that was a monthly charge. I told her my expiration date of 1-30-25. She states she will refund the amount and I asked for a confirmation email to which she agreed. After 5 days and no email, I called again. Of course you are never going to talk to the same person. I was told they cannot issue a refund or get my 50% discount unless I cancel my services. I told them to cancel my services effective 1-30-25. Now the next day, today 11-5, all services have been cancelled. Ready to tell them to take the car and shove it if this is the way they handle customer service. I now have to call and again try to straighten this mess out. By the way, services have been cancelled, but still out the $31.56.
You just answered your own question. I say get it.
Yes, I concur. Choose your battles in life. This is not one on which I would want to expend my remaining time.
I did not renew mine, for the reasons many have mentioned above. The remote start was probably the function I used the most, but its not necessary nor worth that much. I haven't looked back since.
I received an email today from Genesis offering 40% off if I renew by January 5.
Yeah I got the same email, however, I still don't think the services are worth it for me personally. For them positioning Genesis as a luxury brand, I feel like the connected services should just be included. But I won't lose any sleep over not having them
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Wend do your expire? Mine is done on January 5. I have not gotten the email yet.
I bought my car on January 17, 2022. My app says that my service expires on February 18, 2025 on one page but when I click on manage subscriptions they say that I have one month left of my free trial. I will call Connected Services for clarification. As suggested earlier in this thread I will ask them if they can provide an additional discount beyond 40%. I believe that starting with 2023 models that Connected Services is complimentary with no expiration date for the original owner.
Unfortunately it is the luxury brands that are pioneering the subscriptions. A bunch of Mercedes require a $1200/year subscription to unlock horsepower that is already shipped with the vehicle. BMW is one of the worse, with subscriptions for everything from heated seats to remote start ($105/year) and driver assistance functions ($210/year). Looking over their list of pay-to-play options, Genesis is a bargain... Tesla does this too. It is a major annoyance, but once automakers identify another source of revenue, look out!Yeah I got the same email, however, I still don't think the services are worth it for me personally. For them positioning Genesis as a luxury brand, I feel like the connected services should just be included. But I won't lose any sleep over not having them
Jhon did you get to complete the transaction by paying for it over the internet?
Yes, but you have to jump through hoops. They have changed to checkout process in the past few months. They make you approve three nag screens and you have to scroll through the entire message before you can check it off. Then if you did not set up your payment method ahead of time, you have to do it all over again after you fill out the credit card info. So be sure to set up the credit card first.
The change from 50% to 60% is fairly marginal. If you use it, the perils of it briefly turning off IMHO far exceed the value received from fighting for the last 10%. unless, of course, it becomes a matter of principle when dollar value and time ceases to matter.
Is this part of connected services?
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