What is going on with the Navigation Update Website?

[dhuhtala]

This has been down for about 6 months now - and my dealership is equally frustrated. How can you leave a critical website down for this long with no repercussions? As a CIO, I would have been fired months ago if I let critical sites stay down for this long! What is going on?

I've talked to my dealership, sent emails to Genesis directly, submitted tickets and I'm getting ZERO answers. It seems to me that the moment the 2026 models were released, all activity for 2022-2025 models came to an abrupt stop. Are they not supporting "old" models anymore? No support for 2025 models in 2025? Their technology services are some of the worst I've ever seen. Which is a shame since the technology is very good - but the support is unbelievably bad - nobody seems to know who looks after which components - maps vs infotainment, etc. There are still bugs in their infotainment system from the last update and there seems to be no attempt to fix any of it. I will soon be paying for this service and this is completely unacceptable!

Anybody heard anything yet?

 

[Speeder]

Are you using the new site? I just ran the VIN for a 2021 GV80, worked fine.

Official Genesis Navigation Update Website

Looking for the latest version of infotainment software for your vehicle? Please use your VIN or vehicle type to find and download the update.

update.genesis.com

 

[Rochead33]

Still paused for Canadians

 

[dmanthree]

I'm downloading the October update now. Seems to be behaving normally.

 

[Speeder]

I'm thinking it should be working OTA but that's not the case. My car spent a couple of days downloading in the background, said it would update when I turned the car off and then nothing! Shows last update as 4/22/2025.

 

[Mcc]

I'm thinking it should be working OTA but that's not the case. My car spent a couple of days downloading in the background, said it would update when I turned the car off and then nothing! Shows last update as 4/22/2025.

This is the result of my update

 

[Speeder]

This is the result of my update

Was the lack of an image in your comment intentional? It does however reflect the result of my latest OTA update, nothing!

 

[Mcc]

Was the lack of an image in your comment intentional? It does however reflect the result of my latest OTA update, nothing!

Too big to post and I didn’t have time to shrink it. But I posted it in the gv80 forum

 

[GenSquared]

Note sure what's going on with the site, but it's a little buggy on my end as well. I received an OTA a few weeks ago and it turns out I the update was for a KIA and not a GENESIS GV70 smh. All of my software broken ATM and the dealer is stating that they BELIEVE I'll get another OTA by the end of the month as Genesis is aware of the issue. I was hoping that I'd be able to download the new update and send the OCT update manually. I guess we'll see which comes first.

 

[tomashek]

I just checked, and updater still doesn't work for me. Same issue for months now....

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[dhuhtala]

The Updater seems to be back online as of Remembrance Day (Nov 11). About 15 months of being down as close as I can estimate...incredibly unacceptable. Their latest phone app broke everything on the app and they had to recall it and set it back to the previous version. They just can't do ANYTHING right at this point...they need to reboot their tech team...