Cooling Sensor Failure = Dead Battery

[cliffbig]

This morning, I walked into my garage and the first thing I heard was the loud sound of the Genesis' engine cooling fan revving at full speed.

I hadn't driven the Genesis since early yesterday afternoon; I had pulled it into the garage at 5 in the afternoon, and was actually working in the garage until about 11:30 last night, and there was no fan running at that time. Sometime between 11:30 pm 10/6 and 7:15am 10/7, the fan had kicked on and had probably run for hours. As a result, the battery was dead and the vehicle had to be jump-started in order to get it to the dealership Woodstock Hyundai (Woodstock, GA).

I was given a loaner car, but it's not the vehicle I would have hoped for--it's a basic model Ford Fusion. No Hyundai loaner. (Didn't expect a Genesis, but I would have liked something more comparable.)

My service rep called a little while ago and said the problem is a cooling sensor that has failed, leading the car to think it's hot when it isn't. According to the rep, this is a problem of which Hyundai is aware, and it has impacted numerous other Genesis owners. However, Hyundai keeps all the replacement sensors in New Jersey, I was told, and thought it could be a couple of days before they ship the part out.

I had hoped for more. First, It had been indicated to me that Genesis owners could expect a quality loaner vehicle--and definitely a Hyundai-- if one were necessary. Secondly, I would hope that if Hyundai is aware of a problem affected numerous vehicles, they would see that each dealership has at least one of the replacement parts in stock to deal with these problems. And thirdly, I would have hoped that I wouldn't be making my fourth trip to the dealership in ten and a half weeks of Hyundai ownership (once for a Lexicon glitch that resulted in the stereo system refusing to turn off, even when the car was turned off and there was no key in the area; once for the opposite problem, when neither the stereo nor the bluetooth would work at all; once for a recall; and now for this).

Hyundai needs to work on (a) addressing the performance laxness of their dealerships, (b) taking a proactive stance on known problems, and (c) supporting the quality reputation they're trying to build for Genesis.

 

[Chuck]

That's a lot of frustration for a new vehicle. I don't blame you one iota for being upset. Customer service must be paramount with Hyundai! They'd better get with the program; pronto. A Ford Fusion??? What's with that?

Chuck

 

[Par Avion]

An Azera or Sonata would have been a better loaner.

 

[redassag00]

The dealer probably does not have their own loaners, so they are probably through Enterprise.

I'm surprised that Hyundai even has a loaner car program. Is that for all in warranty Hyundai owners or just Genesis?

 

[KenT]

i was afraid that some if not all dealerships have not adjusted to a new "type of vehicle for sale at their dealerships"- they have alot to learn from Lexus and others.

but they should of known this before- since all of you are well aware that when they continue to run ads on their V8's- they really have a few to NONE on dealer lots.

that is pathetic.

i know that Lexus, Infiniti, Acura, BMW are really not concerned about Hyundai Genesis' buyers- totally different customer experience. i just read in a BMW forum that a person
had defective paint noticed (basically paint defects that were the size of two pencil heads- about 3 in the fuel cap area and a few on the rear decklid and front hood area- granted it was not easy- but at the end of the day- the bmw area rep authorized a
replacement car- so instead of the 2008 3 Series- this customer had to order a comparably equipped 2009 3 Series- since granted it cost BMW- they could of repainted but they thought about what that buyer might say- and bit the bullet- for customer
suggestions and knowing that - this buyer will definitely think of bmw- when he has to buy a new car- Lexus and others have done this as well in the past.

Learn Hyundai from your COMPETITORS...

 

[Poopsicle]

First year model, first year technology= first problems.

I knew this was coming..............

Good luck brother. Hyundai's are good but they need to fix their problems faster.

 

[ConceptVBS]

Unfortunately, this is not just Hyundai but most other companies as well. Like the previous poster said, brand new model + brand new platform + brand new marketing direction = brand new problems.

 

[John M]

First year model, first year technology= first problems.

I knew this was coming..............

I'm still waiting for those first year problems on my mother's Azera. She got it a few weeks after they hit the lots and hasn't had any issues yet -- it'll be 3 years in January. The dealership did a proactive replacement of a plastic gear in the power sunshade; the replacement is metal.

 

[cliffbig]

Things got much better today. Hyundai consumer affairs expedited the delivery of the cooling sensor, so the dealership was able to make the repairs today. Because they couldn't get the drained battery to take a 100% charge, they replaced the battery as well.

The sales manager of Woodstock Hyundai contacted me and told me that in the future, if I had a problem and a Hyundai loaner wasn't available, to contact him personally and he'd take care of it. Both he (Jamie) and the salesmen I dealt with (Tony and Rick) impress me as men of their words.

Everyone went a long way towards restoring my confidence in the Genesis experience; they seemed to recognize that a mistake had been made, and they stepped up to address it.

I did notice that they had one V6 tech package on the lot; anyone looking for one in the Atlanta area could do well to give them a call at 770-592-0900 and talk to them about it!

 

[DanTheMan]

The dealer probably does not have their own loaners, so they are probably through Enterprise.

I'm surprised that Hyundai even has a loaner car program. Is that for all in warranty Hyundai owners or just Genesis?

My guess would be the answer varies with each dealer. My dealer in East TN gave me a service loaner (Hyundai product) each time I've been in. They told me when I bought that would be the case, and they've followed thru. In their case, I dont' think it's limited to Gen owners, although I could be wrong. My brother purchased a new BMW 535 earlier this year from their sister BMW dealership, and he gets a loaner if/when he takes his car in. Interestingly, he got a service loaner when he brought his M3 in for service (that he purchased in Baton Rouge), that he ultimately traded for the 535. In each case, the cars are owned by the dealership--not Enterprise, etc. I had that situation with Mazda in the past.

Dan

______________________________

Help support this site so it can continue supporting you!

 

[redassag00]

Local Lexus Dealer uses Lexus Loaners, BMW dealers in town are mixed, some have their own loaners, some have Enterprise 3 Series cars, Mercedes North uses Enterprise, who has a fleet of C300 Sedans, and other sedans (Base Chrysler 300s, etc).

The dealer on the South side of town USED to own a Fleet of 4 Banger Camrys they owned to use as loaners for people.

 

[ShoNuff]

Things got much better today. Hyundai consumer affairs expedited the delivery of the cooling sensor, so the dealership was able to make the repairs today. Because they couldn't get the drained battery to take a 100% charge, they replaced the battery as well.

The sales manager of Woodstock Hyundai contacted me and told me that in the future, if I had a problem and a Hyundai loaner wasn't available, to contact him personally and he'd take care of it. Both he (Jamie) and the salesmen I dealt with (Tony and Rick) impress me as men of their words.

Everyone went a long way towards restoring my confidence in the Genesis experience; they seemed to recognize that a mistake had been made, and they stepped up to address it.

I did notice that they had one V6 tech package on the lot; anyone looking for one in the Atlanta area could do well to give them a call at 770-592-0900 and talk to them about it!

While it's unfortunate the sensor failed at all, I'm glad to hear that your dealership provided the level of service a Genesis customer should expect in resolving the issue.