Possible Tech Package Caller ID Fix

[ifonline]

I have a 2011 Genesis Sedan with the Tech Package, and have the following Caller ID issues when using my BlackBerry Bold 9700:

• Inbound calls more often than not aren't matched with the address book, which means that I don't see the inbound caller's name.
• Outbound calls aren't matched with the address book, which means that my call history doesn't show the call recipient's name, just a phone number.

When I started fiddling with this, I noticed that if I was receiving a call, the number the car displayed was +140-412-34567 (or something like that) instead of a properly formatted number such as 404-123-4567. I also noticed the same thing happen when I placed a call from the address book in the car. At first, the number was displayed as 404-123-4567, but within a second or two, it changed to +140-412-34567. Very odd.

So I started digging around in the phone to see what I could figure out, and I think I discovered the problem. The issue appears to be Smart Dialing. The BlackBerry attempts to alter the format of the numbers by including the country code, and in doing so, it confuses the Genesis Caller ID system. I turned off Smart Dialing, and now my Caller ID works exactly as expected in the car (both inbound and outbound Caller ID is working now).

Here is what you need to do if you want to try this fix for yourself:

1. From the home screen, press the green talk button.
2. From the call history screen that is displayed, press the BlackBerry menu button.
3. Select Options from the menu.
4. Scroll down and select Smart Dialing from the list of options.
5. For the drop-down box for Country Code, select Unknown.

The BlackBerry will indicate that it will no longer modify phone numbers. Save your settings and test the results in your car. If your experience is anything like mine, everything will work as expected.

Good luck.

 

[dnovak]

Awesome tip ifononline! I am experiencing the same problem. Hopefully this will fix it. I will let you know shortly.

 

[musher51]

Here is what you need to do if you want to try this fix for yourself:

1. From the home screen, press the green talk button.
2. From the call history screen that is displayed, press the BlackBerry menu button.
3. Select Options from the menu.
4. Scroll down and select Smart Dialing from the list of options.
5. For the drop-down box for Country Code, select Unknown.

The BlackBerry will indicate that it will no longer modify phone numbers. Save your settings and test the results in your car. If your experience is anything like mine, everything will work as expected.

Good luck.

Great work. Now we need a forum member that's knowledgeable about Android software to figure out how to fix those phones, too. I checked the "Settings" options on my phone but nothing obvious jumped out at me. And yet I'm convinced the issue/solution is the same, as I've noted the same "+1" prefix on my incoming calls.

 

[BacktoHyundaibychoice]

Nice work!
On the iPhone there's a setting for International Assist which will add the country code too. Just checked mine and it's off, so no help there.
But still, nice job.

 

[BacktoHyundaibychoice]

Re-read your original post. It actually looks like the #1 (long distance) is being added, not a country/city code.
Still, if your solution works, it works!

 

[ifonline]

+1 is the country code for the US. There is no separate "long distance" code. When you dial 1 before an area code to dial long distance you are dialing the country code for the US, but because you are dialing within the US, the NANP system understands that you are simply dialing long distance and handles the call appropriately.

 

[BacktoHyundaibychoice]

+1 is the country code for the US. There is no separate "long distance" code. When you dial 1 before an area code to dial long distance you are dialing the country code for the US, but because you are dialing within the US, the NANP system understands that you are simply dialing long distance and handles the call appropriately.

Ah. Had no idea that the 1 in front of my contacts was a country code.
The older I get the more I learn each day!
Thx.

 

[ctrcbob]

In addition, if you want to make an international call from the US, you do it in one of two ways.

One way is you dial 011 which tells your provider that the following numbers are an international call, then the country code, (33 for France, 39 for Italy, etc.) then you dial the phone number.

The other easier way is you hold the + sign which is the international sign to tell whatever country you are in, including the US, that the following numbers are an international call. On my phones, I have to hold the + sign down for a second or two before it pops up on my phones.

The reason for the + sign is that different countries have different codes to connect for international calls. In the US (and perhaps Canada) it is 011. In France and Italy, it is
00. Because there are so many ways, depending on the country, the international way is to press the + sign. That is what I do whenever I make a call from the US to Europe, or make a call from Europe to the US or even from one European country to another European country.

When I call Europe (France) I call + 39 xxx xx xx xx. When I call the US from Europe,
I call + 1 xxx xxx xxxx. (who do we think we are that we [and Canada] are number 1?)

----------------------------------------------------------------------------------

Another bit of information about calling cell phones. The cell phone system in Europe is different than in the US and Canada, in that in the European system, the person calling a cell phone is the one who pays. When I call from a landline to a landline in Europe, it only costs me a few cents, but if I call a cell phone, it costs me ten times as much. When in Europe, when I call from a landline to a landline, again, it costs me only a few cents, but if I call a cell phone, it costs me a lot. The caller pays, not the cell phone owner. OK, now you ask, how does one know if he is calling a landline or a cell phone.
Not sure what the system is in Italy, other than Italian cell numbers have an extra digit, but in France, all cell phone numbers start with a 6.

Lastly, I use my ATT cell phone very little in Europe, as ATT wants to charge me $1.39 a minute. 99 cents a minute if I consent to have them charge me $5.xx extra a month. (What a deal). What I do is when in Europe, I purchase a European SIM Card with a European number, and install it in one of my phones. I then carry both phones. The ATT phone only if someone at home needs to get hold of me. You can do this with any ATT or T-Mobil phone as they all have a SIM card. I have three unlocked ATT phones. Most Verizon or Sprint card don't have a SIM card, except for only their high end phones.

 

[Bizdoc]

I have a different problem but it sounds like it's related. I have a 2011 Genesis 3.8 Tech paired with an iPhone 4. No matter how I try to format phone numbers in the phone, caller ID doesn't work ... july "unknown" on every incoming call. Outbound calling by name from the phone book seems to work fine, though. I've also tried turning off International Assist on the phone to no avail. Any ideas would be welcome. Thanks in advance.

 

[ifonline]

I now have an iPhone 4 as well, and Caller ID does not work for me either. It turns out that Apple broke the Bluetooth Caller ID function with one of the recent updates. There is no fix currently.

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[BacktoHyundaibychoice]

I now have an iPhone 4 as well, and Caller ID does not work for me either. It turns out that Apple broke the Bluetooth Caller ID function with one of the recent updates. There is no fix currently.

Too true. Equus customer service replicated the problem, no fix. Suggested I let Apple know. I suggested they had more clout than me, they should demand the fix.
Rarely use phone in car, so don't care much. But still...

 

[tompass]

It sure is annoying not having incoming calls identified when car is paired with iphone4. Sure hope they come up with a fix soon.

 

[Bizdoc]

I may have found a partial workaround on this problem. At least my preliminary test seem to confirm that. I've gone into the iPhone 4 contact list and eliminated all of the "+1" and extension numbers for my contacts, then re-downloaded the entire contact list to the car. Now, I am able to see names on the DIS display, but not numbers. At least seeing names is a useful improvement. By the way, I have "International Assist" turned off on the phone ... not sure if it matters or not, though.

I really don't believe this is an Apple induced problem for a variety of reason but here's the most compelling: As a test, I deleted a couple of my contacts and re-entered them directly into the DIS manually. The result was the same ... no caller ID. Since this manually entered contact data did not rely on the iPhone in any way, it has to be a Hyundai problem.

 

[waveman]

I really don't believe this is an Apple induced problem for a variety of reason but here's the most compelling: As a test, I deleted a couple of my contacts and re-entered them directly into the DIS manually. The result was the same ... no caller ID. Since this manually entered contact data did not rely on the iPhone in any way, it has to be a Hyundai problem.

I understand your reasoning, but I still think that it's an iOS problem, or at least is related to the way that the iPhone s/w interacts with the Genesis s/w. Caller ID worked properly when I bought my car last December. It stopped working some time after that. The only thing that changed was the iPhone's s/w revision. As well, people on forums for vehicles other than Hyundai's have reported similar problems. I'm looking forward to seeing what iOS 5 (beta or release) does, if anything.

 

[tompass]

I do not see a +1 when I view numbers in my contact list and international calling is off. Still do not have incoming caller ID.

 

[Bizdoc]

Thanks for the comments, Waveman. You may well be right about the software version. This is not my area of expertise and I'm sure many of you are more knowledgable on this than I. I hope some party steps forward to fix it, though, as this feature is important to me and to have spent the money for the tech package and not have caller ID work is frustrating.

Tompass, for clarification, I removed the +1s from the MS Outlook contact database, then synched it with the iPhone before downloading to the car. I could be wrong but don't believe the +1s were visible in the iPhone contact list but were, presumably, embedded in the data somewhere.

 

[tompass]

Bizdoc,
Thanks and now I understand how you did it.

 

[sims11]

I have +1s in most of my addressbook contacts.
And that is because I sometimes call these same people from overseas.

I synced my iPhone 4's address book with the 2011 V8 tech package.

And caller id does not work

Any advice on where to look and what to do?
Does Hyundai update the software, if so how to get hold of new software?

Thanks!

 

[Bizdoc]

This has become a source of chronic irritation and disappointment for me. My partial "fix" described above worked for 1 or 2 days before it reverted to merely displaying "unknown caller". Since then, I've had the car back to the dealer, who did nothing more than delete the bluetooth pairing, re-pair, and then re-synch the address book. They then demonstrated to me that it "worked" by calling my cell phone from the service office on a number that was not in my iPhone address book (or the car's address book). I probably should have figured this out sooner but the problem is limited to failure to identify incoming calls from numbers that are contained in both the iPhone and Genesis address books. For some reason, if the number exists in both address books, it displays "unknown caller" on incoming calls. It correctly displays the number on outbound calls, which is swell except that I already know who I'm calling ... where I need ID is on incoming! I found that if a number is not in either address book, it displays the number on the DIS just fine ... no name, but the number shows up. And, I also found that if I remove the listing entry from the address book in the car, even if it exists in the iPhone, it also correctly displays the number on the DIS. So, the good news is that the problem appears to be limited to just one circumstance. The problem is that that one circumstance (having the number in both address books) is the circumstance necessary to effectively use the iPhone AND the Genesis bluetooth/DIS capabilities. We can debate whether this Apple's fault or Hyundai's fault but from my perspective, I have to say that if I were Hyundai, I'd be concerned about selling $45,000 cars that offer a feature that is incompatible with arguably the most popular mobile smart phone in existance.

 

[tompass]

So you have to delete the phone book in car? Of course then you will not be able to make outgoing calls by person's name. Not good.