customer

***Disclaimer*** This is a Canadian customer service issue so your mileage may vary. Also, I am not posting this as a complaint, but as a personal experience and example of how far Hyundai still has to go to bring their customer experience in line with the competition...

Love my 4.6, and I have a lot of respect for Hyundai in general, but I received an email reply from Hyundai Customer Service the other day that has kind of put me off. I sent a simple message to the address on their website, that they should consider making their existing crash avoidance tech...

Hi, I cannot get this site to activate my registration, http://ccc.hyundai-motor.com/servlet/ccc.login.CccLoginServlet It's called Customer Care Center, CCC. I tried contacting Hyundai in Korea but their email activation never works. I contacted Hyundai UK who tell me it is for the trade only...

I recently purchased 4 19x8.5 Coupe wheels from Wheels America Houston, and I could not be more pleased with how the car looks. I was washing the car on Saturday and noticed a spot on the right front wheel I sent an email to their eBay sales rep Scott, asking what I could do? Here is what...

I am 2015 Genesis HTRAC owner afflicted with the vibration and tire flat-spotting issues. I wrote a letter to Hyundai customer service (through MYHYUNDAI website) trying to point their attention to the matter and eliciting some response from them. I am also including a copy of the letter for...

Anyone else having this issue: Sign up to use MyHyundai website and Bluelink. Initial setup fine. After 1st use, password no longer works. Unable to reset. Contact Customer Service - reset resolved after 2 week wait. Repeat sign-in. Password no working again! At this point I can't use my...

In what I thought was a very nice gesture, also coinciding with the two year mark of ownership of my 2011 4.6 Genesis, I received a comprehensive customer satisfaction survey via email from Hyundai. It took me several minutes to complete, but I was very thorough in giving praise where it...

Check this out. I have owned 5 Hyundai over the past few years, ending with my 2009 Hyundai Genesis. I wrote Hyundai Customer services and stated this to them and how I would appreciate a gift for my allegiance. The following is the letter I just received today. Thank you for contacting...

Good News: Had my 2012 Equus picked up from work and taken for my 7500 mile service. (only have 6,500 miles so far)They dropped off a nice Genesis and stated my car would be ready by 4 pm. Not so nice news: Got a call that they found metal shavings in the oil pan and a minimum amount of...

http://www.autonet.ca/auto-news/automotive-industry-news/2012/01/20/brand-retention/

http://i.autoblog.com/2012/01/15/hyundai-tops-j-d-powers-customer-retention-study/ Hyundai tops J.D. Power's Customer Retention Study - Autoblog Show full PR text J.D. Power and Associates Reports: A Desire for Different Vehicle Attributes and Features Leads Many New-Vehicle Owners to Switch...

I called KAI for accessories to check if in stock and when it could be shipped. I called twice. They said they would call back or email. I did not get any call back or email. I been trying to get the accessories for 3 days. Very poor service.:mad:

Publix has the $10 off $50 gas card in their ad starting the 25th-with EACH $25 purchase.

If you have Publix grocery stores in your area-check the ad starting Thursday for a coupon for $10 off a $50 gas card of various gas companies. Just buy $25 worth of groceries and pick up the gas card at the gift card stand-usually at the front of the store. I've found that you can buy a card...

I had originally gotten a 2009 4.6 Titanium/black on 12/30/08, and my 27 month lease was up in a few days, after putting on 32,600 stress and trouble free miles. Drove home earlier tonight in a 2011 in the same configuration/color. Really thought about waiting for the 2012 and/or R-Spec, but...

My Hyundai Genesis dealer just called to tell me I was entitled to a $1,500 rebate as a (former) Toyota Avalon customer. (I custom :)ordered the Car around 11/1/09). He's re-writing the sales papers to reflect that. Such a deal! My salesman was Fred Perlmutter (a really professional guy who...

Saw this in the news and thought you guys would get a kick out of it. Don't get any ideas, Don! ;) I can't say that I've never wanted to torch a car at the dealership before... I think we've all been victim of NPF (No Problem Found) at some point.

Although I still have a lot of time left on my free one year of XM service, I was reading in ripoffreport.com about problems with customers not being able to unsubscribe once they have subscribed, plus other customer service problems. Also stated that XM customer reps were "off shore" reps, who...

I used the CostCo auto program to buy my Gen 4.6/Tech; Hardin was the closest dealer subscribing to the CostCo program. Everything went smoothly; I was not subjected to many of the typical dealer shenanigans: * salesman Ryan took his time with me, made sure to find answers to questions if he...

Hey future Genesis owners, I'm as informative as it gets when it comes to seeing the smiles of our customers! I will continue to offer the best service and have that deep connected feeling when it comes to their vehicles, after all if you don't like the car how are you going to service it as...