genesis connected services

For anyone who has been impacted by the outage and have performed the steps provided by Genesis to get reconnected, has it worked? Are your services now restored and can you access Connected Services via car and App?

Called Genesis Connected Services since a lot are reporting the app doesn't work on Android 14 / Pixel 8 devices just to see if it would get an update. Before I was connected in the call, a message said that there is a redesign coming in the next weeks Guess we'll finally have the app that...

Genesis released an update today which includes complementary connected services for first time Genesis owners for the life of the car. Just another reason why this brand is growing. Link to article

Hello forum, I just brought home my 2023 GV60 Friday. I love the car, however, I need help with several items. Did anyone else experience problems with Genesis Connected Services? First, the car was not registering that we had a subscription. Then for a few hours, the phone app and the car...

How much does this beautiful car (2021 GV80 3.5), I mean, do the connected ‘services’ annoy me? Let me count the ways. This car was a Top Safety Pick+ in the IIHS ratings. I fell in love with it. I enjoyed my test drive. I found my car at a different dealership, the dealership where I’d...

I have a 2017 model G80. When it was serviced a couple of months ago, a software update to the Auto Link / Connected Services App was performed. Unfortunately, this resulted in the updated software being incompatible with the year model of my Genesis! I've been told that the Genesis Connect /...

Hello all! Just bought a 2021 G80 prestige / technology package. I am trying to set up the Genesis app, digital key, etc. I continue to encounter server errors, loading failures and other issues. Can anyone steer me in the right direction on this? Do these services typically work, or is this a...

Brand new 2023 G80 Advanced. Each day, connected services (use of voice, SOS, connected services) must be rebooted with a soft reboot in order to work. It then lasts for several hours after car is turned off before needing reboot. I am a computer nerd and believe that there must be a CR2032...

I have a 2019 G90. With about 25 K miles. I’ve posted on many threads here with multiple issues I’ve had. In December the dealership replaced the head unit. The original stopped working with Sirius XM and connected services didn’t work. The first head unit fixed the issue with XM. But...

I bought my GV80 just over a week ago and the Connected Services of stopped working. The dealer is saying there is a larger problem at Genesis data center, but I'm not getting any other information. 6 days ago was the last time the app communicated with the car. Anyone else experiencing this?

Hello all, After clicking around in the Connected Services app, I stumbled upon the "Service History Tool" button on the main menu. Once inside of the Service History Tool I noticed another button on the top right which lets me add a service. I changed my oil last month at 4400 miles. I changed...

This may be a dumb question, but I’m fed up trying to get answers from customer support. I purchased a used 2020 Elite/Prestige G70 and am trying to activate the connected services. On the site it says my free trial subscription is active, but the car keeps throwing the “Connected Services not...

I just purchased 21 g80 3.5 on 1/31. The dealer said give connected services a few days and it should be linked. (It’s been a week) Every time I try to activate the service it says not available in my area. Can someone tell me if the dealership needs to do something on their end or what exactly...

Living in Montreal, and it's been almost a week now the Genesis Connected Services app (Apple version) shows error "We cannot process your request. Please check, as it appears your engine has not been started in recent days or your vehicle is in a poor network coverage area" when trying to do a...

I never had a car that announced where there are red light cameras before. Neither have I seen the dashboard indicator saying “ lead car pulling away “ when stopped at a light . Tesla has a green light alert , which I think is much better. Does anyone know of any others ? Or how to find a menu...

I've been researching the Genesis Connected Services on the G70. I see a LTE symbol + cell signal indicators on my G70 and can tell it's connected to the internet, although I haven't activated my 'Connected Service'. Working in tech, I'm highly skeptical of products and services that are...