2009 Navigation Questions

[Pontiac Man]

Hey all, I searched until I was blue in the face and found no lasting impressions. From what I read, I am gonna be out of a nice chunk of change to get the in dash navigation updated. I have a 2012 version of map in this system. Is there any alternative to doing this, IE, someone else has the update on a drive they could share with me, etc? Any alternate options as the years have passed, or am I floating the doodoo canal?

TIA...

 

[homeofstone]

If you have the tech pkg in your car then the update can only be done by a Hyundai dealer. If you have the touch screen nav then you may can purchase the update on ebay.

 

[Mark_888]

No touch screen nav in 2009, so has to be done by dealer. It takes them forever to load via CD's so it is not cheap. But if the roads you drive on have not changed that much since 2012, not sure I would worry about it.

 

[Pontiac Man]

So the next question is if this 2009 NAV is a headache, can a 2010 -14 be swapped plug and play? I know of a couple around...

 

[Mark_888]

So the next question is if this 2009 NAV is a headache, can a 2010 -14 be swapped plug and play? I know of a couple around...

When the touch screen Nav was introduced, it was only for the non-Tech package, and the DIS Nav remained for the Tech package. So it will not do any good to swap it out. You cannot install a touch screen have unit in a Tech Package Genesis.

If you want to know what it will cost to update your Nav, ask your dealer. Pricing varies by dealer.

 

[PMCErnie]

Fughedaboudit. Just use your smartphone app to find any addresses that don't come up on your Genesis Nav.

 

[2009hg_v6_nav]

June 30, 2017

I own a 2009 3.8 Genesis with the Tech/Nav package with the Jog conyrol. I was wondering if anyone has updated their NAV Maps to Version 11, which just came out recently. I have never updated my mapping software because my dealer says the install process crashes the radio. I've asked almost every year since I had my vehicle and I get the same response. Are there issues related to the install? Map n Soft and Hyundai indicate there is no problems with the install. They indicate the dealer isn't following proper procedures if the install fails and crashes the radio. Who do I believe? How hard is it to do the **** update? AND why can't I do the update myself? Thanks in advance for any responses!

 

[Gunkk]

$400 for the dealer. Well if you are a Hyundai licensed mechanic and buy the $5k+? computer from HMA + $1k for the navi update software CDs then you can do it yourself...

Or do like others above said and use your cellphone. Buy a $6 smartphone clip for your AC vent.

 

[GarnetTy1473]

I'd check around. My dealership would charge less than $200 for the same update. They do take 3-4 hours to complete. I just did one on a customer car a couple months ago. The tech didn't realize it took so long, and the customer was returning first thing the next morning to pick the car up. I live 3 miles from the dealership, so I took it home and completed it there. We don't charge hardly anything to install, because actual labor time is 10-15 mins over that 3-4 hour period. The tech can complete a lot of other stuff in the 45 mins each disk takes to load.

 

[2009hg_v6_nav]

Thanks for the response!

From what I've seen so far, the hardest part I've had so far is getting my service department to order the version 11 software Part # 111D01, which apparently is on 6 DVD's plus a USB stick (apparently used for creating a unique Authentication Code for my vehicle. The retail price for these items according to Map N' Soft is $169. My dealer charges $199.99 to order this part. Then they are going to charge me $140 to do the software install. For a total price of around $350. I would venture a guess (since no one will tell me the exact process) that they have to get the 10-digit device id (which Map N' Soft says is the XM radio id - but its not since XM uses an 8-digit number. Therefore, you have to go into one of those Top Secret Hyundai Screens to get the Device Id. To me, this is the hardest part; because, you have to press 4 buttons at the same time - the BACK button, the DISC/AUX button, the NAVI MENU button and then the VOLUME button on the DVD player. This gets you to the Top Secret Hyundai Screen, where you can find your 10-digit Device ID number - BUT ONLY IF YOU HAVE A SOFTWARE DVD, which the dealer won't give you of course! Once you have the Device ID, I'll bet you create a unique Authentication Code - my guess is that it is a combination of your VIN and your Device ID. Next, I bet you do some kind of Firmware Update. Then you probably do the Mapping Update. NOTE that these are all my guesses based on what little information I've been given. Does anyone know what really occurs during the installation process? Thanks!

Obviously, I would really like to know what is going to happen before it happens next week sometime.

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[PMCErnie]

Stop wasting your money! Vehicle-based Nav systems are obsolete.

 

[cdccjohnson]

Well about 6 months ago I was successful in having the dealer order the Nav DVD set for me. I had to call Genesis customer service and give them crap that I had to go to the dealer to have done. Took a few calls but they did call the dealer and provide them authorization to order for me. In about a week the dealer called to say the disc's were in. I had to then download from the hyundai service web site the procedure to get into the dealer menu and the procedure to follow. It does take hours and the car has to be running. First attempt it crashed but ran it again and it took the update.

Was it worth it? not sure. A bit of pride that I figured out how to do it myself was nice. The value of my time to accomplish everything - not so much. Likely I would take it to the dealer if I had to do it over.

I do have the instructions if you want. I also have the DVD set but you need a unique access code that is linked to your radio serial number. You would have to get than from Mapsoft and they handle it like was a US Atomic missile launch code,

 

[2009hg_v6_nav]

Well about 6 months ago I was successful in having the dealer order the Nav DVD set for me. I had to call Genesis customer service and give them crap that I had to go to the dealer to have done. Took a few calls but they did call the dealer and provide them authorization to order for me. In about a week the dealer called to say the disc's were in. I had to then download from the hyundai service web site the procedure to get into the dealer menu and the procedure to follow. It does take hours and the car has to be running. First attempt it crashed but ran it again and it took the update.

Was it worth it? not sure. A bit of pride that I figured out how to do it myself was nice. The value of my time to accomplish everything - not so much. Likely I would take it to the dealer if I had to do it over.

I do have the instructions if you want. I also have the DVD set but you need a unique access code that is linked to your radio serial number. You would have to get than from Mapsoft and they handle it like was a US Atomic missile launch code,

Thanks for the response! You said it better that I did - "they handle it like was a US Atomic missile launch code." I agree 100 percent.

I really don't need the instructions, although it would be nice. I'm pretty much going to rely on my dealer for a successful installation, even though I don't have a choice.

What really irritates me is the fact that my dealer doesn't treat me like an owner. As an owner, I should have access to information about my vehicle if I request it. (This is one of the great services this forum provides that dealers don't - information sharing) If I am going to have a service performed by them, they should explain to me in full detail what that service involves and why I should have it done. They do it on everything else I've ever had done on the vehicle. BUT NOT A NAV UPDATE. Everything is Top Secret. As a service rep told me, "Leave everything to us and and we'll get it done. All you need to know is that it works when the work is done."

 

[Mark_888]

If I am going to have a service performed by them, they should explain to me in full detail what that service involves and why I should have it done. They do it on everything else I've ever had done on the vehicle. BUT NOT A NAV UPDATE. Everything is Top Secret. As a service rep told me, "Leave everything to us and and we'll get it done. All you need to know is that it works when the work is done."

I assume they have one of two concerns (maybe both):

1. The customer might brick the Nav if the update is done incorrectly, and then bring it in as a warranty claim.

2. Nav updates are typically a very lucrative source of dealer profit, and they want to keep it that way.

 

[Future Owner]

I assume they have one of two concerns (maybe both):

1. The customer might brick the Nav if the update is done incorrectly, and then bring it in as a warranty claim.

2. Nav updates are typically a very lucrative source of dealer profit, and they want to keep it that way.

They are fighting a losing battle. The question is whether they are going to have a bunch of disillusioned customers or not. Now, if they enabled software updates that actually added new features, like Bluetooth streaming or even Car Play, then you're talking something else entirely. People would gladly pay for that.

- - - Updated - - -

Well about 6 months ago I was successful in having the dealer order the Nav DVD set for me. I had to call Genesis customer service and give them crap that I had to go to the dealer to have done. Took a few calls but they did call the dealer and provide them authorization to order for me. In about a week the dealer called to say the disc's were in. I had to then download from the hyundai service web site the procedure to get into the dealer menu and the procedure to follow. It does take hours and the car has to be running. First attempt it crashed but ran it again and it took the update.

Was it worth it? not sure. A bit of pride that I figured out how to do it myself was nice. The value of my time to accomplish everything - not so much. Likely I would take it to the dealer if I had to do it over.

I do have the instructions if you want. I also have the DVD set but you need a unique access code that is linked to your radio serial number. You would have to get than from Mapsoft and they handle it like was a US Atomic missile launch code,

Does the engine have to be running, or just accessory power on? I read somewhere that the car needs to be connected to a dealer device at the OBD port; is this not the case?

 

[Mark_888]

Does the engine have to be running, or just accessory power on? I read somewhere that the car needs to be connected to a dealer device at the OBD port; is this not the case?

I believe the issue is that if the battery runs down during the long update, the unit will be bricked, so they want to leave the engine running to ensure that there is always enough electrical power.

 

[jlindh]

I the dealership is too stupid to hookup a charger during the update, look elsewhere!

 

[Mark_888]

I the dealership is too stupid to hookup a charger during the update, look elsewhere!

They have apparently been told by HMA to keep the engine running during the update.

 

[Gunkk]

They have apparently been told by HMA to keep the engine running during the update.

^ this.

 

[PMCErnie]

Ya gotta wonder why anybody would spend the going rate on updating a Nav system in a car that is 8-9 years old. Just pull out your smartphone when needed. On a recent trip to Canada I found my Genesis Nav unreliable. Did I throw a hissy fit? No, I just used Google Maps on my iPhone.

Still, it is humorous to see Pontiac Man navigating the canal.