I just found a major error in my navigation system on my 2012.
The map version is 3.00.00.2011.05.27.00.
When attempting to navigate from Aransas Pass, TX to the edge of Port Aransas, TX (edge of Corpus Christi) the system does not know there is a ferry operating, so while the correct distance is 12.5 miles, it wants to route me around Corpus Christi on a 50.3 mile jaunt.
When I cross the bridge before the ferry, the nav finally figures out there's a ferry operating and then correctly routes me.
I called the Equus hotline today and they said there is a new version done 10/2012 (Ver 5) that should correct the issue. They advised me to contact a dealer and get the new software. I asked if they would reimburse me for the cost, since the software was clearly defective. The hotline rep said that she "thought" they would, but couldn't commit to this since the software is purchased from a vendor, but she did give me the customer support email address so I could submit my request.
Of further interest is the fact that there is no guarantee that the issue will be addressed by the new map update.
Has anyone else had there maps replaced and had the update covered by Hyundai? Any suggestions on how to get a definitive answer before I just update the software.
Also, who is the vendor for the map software / maps?
BTW, my cheap Garmin, which I brought along as a backup unit, correctly maps the destination.
Other than this, the car is great. Just did a 1000 mile road trip and first two tanks averaged 25-26 mpg, with last tank with more city driving and into heavier wind at 21 mpg.
12/4/12 update: I called Mapnsoft today and asked them if an update to the current maps would cure the issue. The rep politely explained that he could not verify that it would. He did say that Hyundai buys the maps from Navteq and suggested I check with them. I looked for a phone # on their site and didn't find one, so if I have time to chase this further, I'll do so.
The map version is 3.00.00.2011.05.27.00.
When attempting to navigate from Aransas Pass, TX to the edge of Port Aransas, TX (edge of Corpus Christi) the system does not know there is a ferry operating, so while the correct distance is 12.5 miles, it wants to route me around Corpus Christi on a 50.3 mile jaunt.
When I cross the bridge before the ferry, the nav finally figures out there's a ferry operating and then correctly routes me.
I called the Equus hotline today and they said there is a new version done 10/2012 (Ver 5) that should correct the issue. They advised me to contact a dealer and get the new software. I asked if they would reimburse me for the cost, since the software was clearly defective. The hotline rep said that she "thought" they would, but couldn't commit to this since the software is purchased from a vendor, but she did give me the customer support email address so I could submit my request.
Of further interest is the fact that there is no guarantee that the issue will be addressed by the new map update.
Has anyone else had there maps replaced and had the update covered by Hyundai? Any suggestions on how to get a definitive answer before I just update the software.
Also, who is the vendor for the map software / maps?
BTW, my cheap Garmin, which I brought along as a backup unit, correctly maps the destination.
Other than this, the car is great. Just did a 1000 mile road trip and first two tanks averaged 25-26 mpg, with last tank with more city driving and into heavier wind at 21 mpg.
12/4/12 update: I called Mapnsoft today and asked them if an update to the current maps would cure the issue. The rep politely explained that he could not verify that it would. He did say that Hyundai buys the maps from Navteq and suggested I check with them. I looked for a phone # on their site and didn't find one, so if I have time to chase this further, I'll do so.
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