2013 Brand New And In Shop

[R Spectacular]

I just bought a 2013 Hyundai Genesis R Spec Sedan Friday and when I left the dealer and got on the highway the car freaked out. Everytime I accelerate it feels like the rear end sways to the left and the front in to the right. It's down right scary. The dealership has no idea what it is. Very disconcerning to purchase a 47K car from a clueless dealer. Has anyone heard of this problem? I'm thinking maybe the electronic steering. Please, Please chim in and help if you can.

 

[homeofstone]

How did the car handle on your test drive before purchase?

 

[R Spectacular]

Car was fine on test drive. When the dealership was delivering the car the salesman hit a curb. Car went back to dealer ship and had two right rims replaced and realigned. Test drove car and noticed the sway. Sent car to a specialty alignment shop. Front left tire was out just a bit. Car drove fine. Today, my first day of ownership the car started swaying again. Brought back to dealership.

 

[homeofstone]

If salesman hit the curb hard enough to need rims then you should ask for another car and not take that one. Check your State laws. They sold you a damaged product.

 

[R Spectacular]

Currently I'm being patient and giving the dealership the benefit of fixing it. With that said, I am an attorney and one way or another I'll be satisifed. I really like this car and just hope they can fix it.

 

[Mark_888]

Currently I'm being patient and giving the dealership the benefit of fixing it. With that said, I am an attorney and one way or another I'll be satisifed. I really like this car and just hope they can fix it.

Sounds like a serious suspension problem caused by the accident, and not a simple alignment issue. If the car has not been titled, I think you should start a serious discussion with the GM of the dealership right away. Once the paperwork for getting the car titled has been sent to the state by the dealer, your options are limited.

 

[R Spectacular]

The thing is that it's an intermittant problem. I do not feel it's a suspension problem. I believe it may be a traction control issue or electronic steering issue. Just wondering if anyone has heard of any problems like this.

 

[Fast55]

Doesn't matter. It's new. Run, don't walk away from this car. Insist on another one.

 

[WowCool]

The first G I choose developed a drivers seat fault
On the test drive, after 20 minutes in the workshop
the sales manager offered to tear up the contract and
either go back to my Passat or take the upgraded
Genesis at the basic price.. No Contest,
Great Customer Service,
CentralValley Hyundai. Modesto CA
Do NOT accept the faulty vehicle..

 

[Ruissimo]

do not accept the faulty vehicle..

This.

Very much this.

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[mikec]

Cars with independent suspensions, especially independent rear suspensions, will get all sorts of crazy steering effects from mashing the gas or lifting off the throttle if there is ANY loose part in the rear suspension. A sloppy rubber bushing is enough to do this - it causes one or both rear wheels to change their toe angle (i.e. no longer point straight ahead) which causes steering inputs. And steering from the back end of the car is very unstable, unlike front wheel steering. Rear steering feels very disconcerting too, a lot worse than how sloppy front steering feels.

I wouldn't be surprised if a bolt in the rear suspension toe links or control arms was fractured by the impact. That's buried inside suspension arms and bushings so it's not easy to see. The only real way to check for such failures is to remove the various suspension bolts one by one. Fractures in the bolts that attach the entire rear suspension assembly ("subframe") to the car body will cause similar symptoms. Fractures in the toe links or control arms are just as bad and, when the vehicle is on jacks, typical suspension spring loads actually push towards the center of the vehicle which can push a busted part back together - at least making it look like it's still one piece. Jack the vehicle with a typical dealer-style jack and then grab each rear wheel at 3 & 9 o'clock and shake/pull/twist as hard as possible... parking brake off, transmission in Neutral. Get the strongest person at the dealership to do this test (but don't pull the car off the jack - it's not pretty when a car even slips a little on the jack).

mike c.

 

[WowCool]

Many years ago I had the rear Trunions replaced on
a Jag XJ6 4.2.. The car was all over the road
Just like driving on oil!
Obviously once replaced all was good..
Had something very similar on the
Triumph GT6 Mk3. (Rear control arm bushes)
Rear wheel drives are as said very suspect
when the rear suspension is NOT 100%.
"Driving" a RWD is an art, lost to many
due to the FWD concept..
For those who have come from a FWD
setup maybe consider a short driving course
in the art of high powered RWD motoring.
Thereafter experiencing a much higher level
Of driving satisfaction and safety..

 

[Mark_888]

The thing is that it's an intermittant problem. I do not feel it's a suspension problem. I believe it may be a traction control issue or electronic steering issue. Just wondering if anyone has heard of any problems like this.

It may be intermittent, but obviously caused by physical damage during the accident when the salesman hit the curb. They are going to have to start replacing a lot of parts (probably which they have never replaced on a Genesis) to fix it. Since they don't seem to know which parts to replace, this is going to end up a big mess if you don't get them to swap cars immediately (before they start titling process with the state).

 

[EXBMWGUY]

It may be intermittent, but obviously caused by physical damage during the accident when the salesman hit the curb. They are going to have to start replacing a lot of parts (probably which they have never replaced on a Genesis) to fix it. Since they don't seem to know which parts to replace, this is going to end up a big mess if you don't get them to swap cars immediately (before they start titling process with the state).

On top of what Mark has said, I'd bet the parts they will need to replace are nowhere in sight - probably on onshore, because they aren't routine replacement parts for this age of car. Don't accept the car.

 

[R Spectacular]

I might as well just make the call and tell them to find me another.

 

[landtuna]

The thing is that it's an intermittant problem. I do not feel it's a suspension problem. I believe it may be a traction control issue or electronic steering issue. Just wondering if anyone has heard of any problems like this.

Yes, most frequently it is a broken sway bar (sometimes called a Panhard bar). It is a brace that keeps the rear axle assembly aligned and in place. I suspect it is either bent or a coupling has been broken.

I agree with the other posters - DO NOT ACCEPT THIS VEHICLE!

 

[Rudderman98]

I might as well just make the call and tell them to find me another.

+10000000000000000000000000000000000

You DO NOT want to deal with suspension issues this car can develope.

Trust us.