2015 4-door Genesis 53K mileage

[Wildcat]

Howdy My Genesis has been sitting at the local dealer since 8/1/2015 waiting for a electronic component (likely chip)
that's covered under the warranty. The car will not operate without this chip.
Dealer says they can't give me a shipping date on the part.

In addition I have established a "case number" with Hyundai but can not reach them for updates. (800 633 5151)
case manager is never avaible and the mail box is full.

Any suggestions ? Also thinking about asking Hyundai to extend my warranty an additional 6months-1 year because
my Genesis is not avaiable.

Any comments or suggestions are welcome
Thanks!!

 

[Andyj]

The car is at the dealer for 6 years? Since 8.1.2015? Or is that a typo and it's since 8.1.2021? Also Can you find out what chip is needed? a part#?

 

[EdP]

Howdy My Genesis has been sitting at the local dealer since 8/1/2015 waiting for a electronic component (likely chip)
that's covered under the warranty. The car will not operate without this chip.
Dealer says they can't give me a shipping date on the part.

In addition I have established a "case number" with Hyundai but can not reach them for updates. (800 633 5151)
case manager is never avaible and the mail box is full.

Any suggestions ? Also thinking about asking Hyundai to extend my warranty an additional 6months-1 year because
my Genesis is not avaiable.

Any comments or suggestions are welcome
Thanks!!

Would you accept a used chip? I wonder if one would be available from a junk yard, at least to get you back in service until the chip arrives.

Just a guess the case manager is overwhelmed at this point. I don't think you are out of line to ask for a warranty extension.

 

[glennk]

Agreed. Ask for a 10 year 100,000 mile Platinum Service contract.

Another way to contact support is through Facebook. Hyundai/Genesis is particularly sensitive to messages left there, as the public can read them.

 

[Wildcat]

The car is at the dealer for 6 years? Since 8.1.2015? Or is that a typo and it's since 8.1.2021? Also Can you find out what chip is needed? a part#?

That is a typo should say 8/1/2021
See attachment on part ordering. Very diffucult to read sorry

The car is at the dealer for 6 years? Since 8.1.2015? Or is that a typo and it's since 8.1.2021? Also Can you find out what chip is needed? a part#?

Howdy That is a typo should say 2021 Attached is the order for my car. This replacement is under Genisis warranty.
Thanks for your interest.

 

[glennk]

Glad to see they are replacing it. Trying to repair a transmission outside of a factory refurbishment is questionable.