2015 Air Conditioner Issue.

[Bourbonncigars]

Greetings, Everyone. I've frequented this forum many times and can usually find an answer without starting a thread about it, but I'm not having any luck on this one. My wife's '15 has an a/c that is cutting out intermittently. The dealer wants to charge an estimated $345 (three hours labor) to find the issue, which they say is electrical. After that, the parts would be covered under warranty (but not the labor to fix it). My question is, does this sound correct? I see in the manual where it mentions the a/c refrigerant (1/12), and the electrical as it pertains to the navigation/entertainment (3/36), but nothing really about this particular problem. It would seem if the parts are covered, then finding the problem would be too. Any thoughts are appreciated. Thanks.

 

[J Dixon]

I had them "quote" a labor estimate as a requirement to start the work but all expenses were covered under warranty. I do have the Platinum extended warranty and it was not an AC issue.

It may be they have to do that to ensure the expense is paid IF the problem turns out to be something that isn't warranty related (like the owner just didn't set the AC correctly).

Good luck.

 

[EdP]

Greetings, Everyone. I've frequented this forum many times and can usually find an answer without starting a thread about it, but I'm not having any luck on this one. My wife's '15 has an a/c that is cutting out intermittently. The dealer wants to charge an estimated $345 (three hours labor) to find the issue, which they say is electrical. After that, the parts would be covered under warranty (but not the labor to fix it).

They know it is electrical but still need three hours to figure it out? How did they arrive at that?

They may be correct but before investing $345 with the dealer I'd talk to a good auto AC shop. Even if I had to invest a few bucks for a second opinion it may be worth checking. Could be a simple pressure switch or marginal pressure changing with temperature.

 

[Bourbonncigars]

I called them myself. I asked them to tell me what they told her. They said since it's electrical that it would take more of the service tech's time to figure it out (seriously, that's the answer I got). Then I explained to them (politely, of course) that nothing in the owners manual implied that this wouldn't be a warranty covered issue. They responded with "are you the original owner?". I said, no, but told them the manual clearly states the 5/60 warranty is not dependent on that. They had no good answers and said they'd call me back. Which they did. They said they made a mistake and are fixing under warranty now. Typical back and forth game that some dealerships do in these scenarios.

Thanks for the responses and advice, though.

 

[EdP]

I called them myself. I asked them to tell me what they told her. They said since it's electrical that it would take more of the service tech's time to figure it out (seriously, that's the answer I got). Then I explained to them (politely, of course) that nothing in the owners manual implied that this wouldn't be a warranty covered issue. They responded with "are you the original owner?". I said, no, but told them the manual clearly states the 5/60 warranty is not dependent on that. They had no good answers and said they'd call me back. Which they did. They said they made a mistake and are fixing under warranty now. Typical back and forth game that some dealerships do in these scenarios.

Thanks for the responses and advice, though.

Thanks for the update. Sounds like a good resolution.

 

[StarPower]

I've seen a couple of different Hyundai dealers try to charge customers for warranty work. I had one service advisor explain to me that they make less on warranty work. It's bad enough if they're charging customers for work that's covered under warranty because they don't understand the warranty, but it would be even worse if they were doing it on purpose.

 

[Bourbonncigars]

I've seen a couple of different Hyundai dealers try to charge customers for warranty work. I had one service advisor explain to me that they make less on warranty work. It's bad enough if they're charging customers for work that's covered under warranty because they don't understand the warranty, but it would be even worse if they were doing it on purpose.

Honestly, I think a lot of them don't really know what's covered and what's not. And, well...you know how people can be. To but it bluntly, too lazy to check. In my case, they just called my wife and told her they ordered an "AC Head" for her's. At least they're keeping her informed. Haven't researched to see exactly what that is but it's covered under warranty if anyone else wonders.