2015 V8 Genesis Transmission Problem

[UglyTuna]

I have a 2015 V8 Genesis with less than 2,000 miles. When aggressively accelerating, the shift seems to stall then buck. It has happened between several gears. The dealer, working with Hyundai determined the problem to be a fuel line. After a complete fuel line replacement the problem did not go away and the dealer still has the car.

Has anyone had a similar problem? This seems like a transmission problem.

Thanks!

 

[TroyK]

I have a 2015 V8 Genesis with less than 2,000 miles. When aggressively accelerating, the shift seems to stall then buck. It has happened between several gears. The dealer, working with Hyundai determined the problem to be a fuel line. After a complete fuel line replacement the problem did not go away and the dealer still has the car.

Has anyone had a similar problem? This seems like a transmission problem.

Thanks!

make sure the service dept has performed the tail lamp recall. supposedly water can get in those lamps and wreak havoc with tranny operation. NOT kidding!

 

[UglyTuna]

Thanks for the reply - I'll ask about that when I talk to the guy this morning.

 

[waz]

make sure the service dept has performed the tail lamp recall. supposedly water can get in those lamps and wreak havoc with tranny operation. NOT kidding!

Was that recall for all '15s?

 

[TroyK]

Was that recall for all '15s?

not sure, you can check your car at the link below:

https://autoservice.hyundaiusa.com/Campaignhome/Campaign/Index

 

[UglyTuna]

Update - No real news. The dealer still has the car and did not hear back from Hyundai either Tuesday or Wednesday. I don't mind a defect if it is corrected but this is growing old very quickly for a car with less than 2,000 miles.

 

[UglyTuna]

Update - The dealership is working with Hyundai - they still have no idea what the problem is.

Day 10 - this is getting very frustrating.

 

[jarred52]

From the postings in this forum, it appears that fuel lines have been a problem. My dealer told me that they have even gotten several defective replacement fuel lines.

 

[UglyTuna]

From the postings in this forum, it appears that fuel lines have been a problem. My dealer told me that they have even gotten several defective replacement fuel lines.

Jarred52 - Thanks - I'll mention that to the dealer today. They've already replaced the lines (he told me there were 3) once.

Did you personally have this problem?

 

[Alwaysforward]

I had this same issue just before I took mine in for the tail light recall. Once they performed the recall, no issues. The dealer could not replicate the issue before or after the recall fix and I have had zero issues since. It's is going well, well over a year now.

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[UglyTuna]

I had this same issue just before I took mine in for the tail light recall. Once they performed the recall, no issues. The dealer could not replicate the issue before or after the recall fix and I have had zero issues since. It's is going well, well over a year now.

Thanks - I'll mention this to the dealer.

- Beyond frustrated!

 

[UglyTuna]

As an update - Day 20 the dealer still has had the car and they are still not been able to correct the problem. I have mailed the appropriate Lemon notification to Hyundai - I would really like the car back and am hoping that this action will create the proper focus from Hyundai and the dealer to correct the problem.

 

[Genentec]

the first ever mass produced 8 speed trans came in the ls460 lexus. Till this day, they are considered very reliable and bulletproof.

hope hyundai figurea it out. seems to be becoming a common problem here.

 

[srobak]

[...]

 

[glennk]

the first ever mass produced 8 speed trans came in the ls460 lexus. Till this day, they are considered very reliable and bulletproof.

hope hyundai figurea it out. seems to be becoming a common problem here.

Toyota tapped Aisin for the 8-speed in the LS. Hyundai made its own 8-speed.

 

[UglyTuna]

Day 24 starts with this Saturday ending a very frustrating week.

Despite stopping by the dealership, leaving a message for my service rep (he was on vacation) and calling and leaving a voice mail the following day, I have no communication from the dealership as to what, if anything, is happening with my car.

Thursday I escalated to the Service Manager and have not received a call back for 2 days.
Friday I escalated to the General Manager and did not receive a call back.

The only bright side is that I received confirmation from the USPS that Hyundai has received my lemon law notification so that process has started.

I also sent Hyundai Customer Care and email detailing my story and ending with:

"Rarely have I seen a business that communicates so poorly with its customers and never have I seen two senior people, the Service Manager and the General Manager, not respond at all to a customer.

I’m at a point where I do not know where to turn. I am truly disappointed and thoroughly disgusted with my Hyundai and my Genesis experience. I will contact the BBB, State Attorney General and every other person, organization and online message sites I need to in order to bring this matter to resolution. Additionally, I will be turning the matter over to my attorney next week to ensure that all legal matters are properly handled."


Does anyone have any additional escalation points in Hyundai to recommend? Or should I just turn this over to the lawyers?

 

[UglyTuna]

Possibly some progress! Monday I received a call from Hyundai Customer Service corporate. They told me that they were in receipt of my email, they assigned me a case# and told me that a regional team will be in touch with me this week. They also confirmed that they are in receipt of the lemon notification.

Today, 7 days after calling the service manager, he calls me back and leaves me a voice mail saying the repairs are complete.

First I hope the repairs are complete and the issue is resolved. But, after this ordeal, I will not be signing any paperwork prior to a test drive.
Secondly, I was surprised to hear the service manager’s email tell me that the service rep has left messages for me that my car is ready for pickup. This is a complete and total lie and I am still in possession of all of the voice mail messages left for me.

I do wonder if Hyundai Corporate getting involved had anything to do with it. I’ll be curious to hear what the issue was as the service rep never left any information on voicemail other than a request for a call back.

Hopefully, this time tomorrow I will once again be driving my $53,000 car with 1,700 miles on it that I have not seen in nearly 1 month.

 

[Alwaysforward]

Good luck and keep us posted...

 

[balfor]

So what exactly was the fix, a new transmission? There have not been too many bad newer Genesis transmissions so it would interesting to hear what the diagnosis was.

 

[UglyTuna]

Good news! My car is fixed and appears to be issue-free. I'm keeping my fingers crossed as I really do like the car.

The service manager told me that about a month ago when the repair started they only changed 2 of the fuel lines. This is in direct contrast to what the service rep told me - he specifically told me there are 3 part numbers comprising 4 lines and Hyundai had recommended all three be replaced. Apparently there is an interior portion of the line that can close a bit - for me it was only noticeable when aggressively accelerating.

A month ago I was told they performed the service and the problem persisted after the recommended work was completed.

I'm not sure where the ball got dropped but basically my car sat at the dealer for something that should have been a half-day repair. The lack of communication led me to file a lemon report with Hyundai and that might have brought focus to my problem.

If anyone else has this problem I would strongly recommend that you be very specific about all the fuel lines being replaced. Others on this forum have stated that their problem was resolved with the lines being changed.