2016 Hyundai Genesis 3.8 Ultimate Trim - Apple CarPlay

[RobertKGenesis]

Hey folks,

Spoke with the dealership's general manager and he wanted to take the time to review all the documentation I provided (including their service department signing off from 3 separate people that they verified it worked -- which to me, sounds like falsifying documentation but Idk) and he doesn't have a solution. I gave him all the resources and information I gathered about this (including this post) to wait 9 days to be told the same thing I went into his office with. No offers to take the car back and upgrade, no services, nothing. I guess that's that and I'm stuck with this vehicle for some years. Although I see the positives of the ultimate trim, Carplay is something I rely on because I HATE the built in navigation and I use it on a daily basis. I bought a dock for my phone and will just be using that. A ton of human error on such a major decision and I'm just left disappointed. Thanks for the conversation here, I don't think there's anything else more for me to do.

 

[Markymark]

Hey folks,

Spoke with the dealership's general manager and he wanted to take the time to review all the documentation I provided (including their service department signing off from 3 separate people that they verified it worked -- which to me, sounds like falsifying documentation but Idk) and he doesn't have a solution. I gave him all the resources and information I gathered about this (including this post) to wait 9 days to be told the same thing I went into his office with. No offers to take the car back and upgrade, no services, nothing. I guess that's that and I'm stuck with this vehicle for some years. Although I see the positives of the ultimate trim, Carplay is something I rely on because I HATE the built in navigation and I use it on a daily basis. I bought a dock for my phone and will just be using that. A ton of human error on such a major decision and I'm just left disappointed. Thanks for the conversation here, I don't think there's anything else more for me to do.

I know you like Carplay, but I have it and I'm pretty sure I could live without it. Every time you get into the car, you have to plug it in.

If you get a popsocket and vent holder that's pretty good. And you have bluetooth to listen to audio.

 

[Mcc]

No offers to take the car back and upgrade

I’m not sure what you are expecting that would satisfy you. There is no upgrade that will make CarPlay work. Simple as that. If you have something in writing that says your car should have or has CarPlay please post it so we all can see. Maybe someone can help otherwise I’m not sure what the purpose of your post is.

 

[RobertKGenesis]

I’m not sure what you are expecting that would satisfy you. There is no upgrade that will make CarPlay work. Simple as that. If you have something in writing that says your car should have or has CarPlay please post it so we all can see. Maybe someone can help otherwise I’m not sure what the purpose of your post is.

Hey MCC,

I have the Hyundai CPO form that the serviceman, the parts manager, and service manager signed that said they validated Apple CarPlay and Android Auto worked. The GM said that they probably just assumed it had it and it worked because the radio turned on. But it’s clear as day,

“Verified Apple Carplay Functionality” checked YES.

Is that something I can activate on?

 

[Whitey]

Hey MCC,

I have the Hyundai CPO form that the serviceman, the parts manager, and service manager signed that said they validated Apple CarPlay and Android Auto worked. The GM said that they probably just assumed it had it and it worked because the radio turned on. But it’s clear as day,

“Verified Apple Carplay Functionality” checked YES.

Is that something I can activate on?

Clearly, they didn't officially check those features as they are NOT possible to check. You've caught them not doing the full inspection as they are supposed to. Just goes to show you the shortcuts that are taken when verifying these things. They made a mistake on the form, but that is not going to give your car the ability to have AA or CP. Sorry, Robert, it's just not possible.

Based on that form though, you could conceivably have legal action available. Not saying that's the way to go, but a lawyer may be able to wrestle with them over your legitimate concerns and force them to trade your vehicle for another with what you want. Outside of pursuing them, as you stated above, you are stuck without those features.

 

[RobertKGenesis]

Clearly, they didn't officially check those features as they are NOT possible to check. You've caught them not doing the full inspection as they are supposed to. Just goes to show you the shortcuts that are taken when verifying these things. They made a mistake on the form, but that is not going to give your car the ability to have AA or CP. Sorry, Robert, it's just not possible.

Based on that form though, you could conceivably have legal action available. Not saying that's the way to go, but a lawyer may be able to wrestle with them over your legitimate concerns and force them to trade your vehicle for another with what you want. Outside of pursuing them, as you stated above, you are stuck without those features.

Oh for sure. I understand clearly the car will never have the function. Litigation is a possibility, I’m meeting with a lawyer next week to see if there’s anything viable otherwise that’ll be the end. Thanks everyone.

 

[Mcc]

Oh for sure. I understand clearly the car will never have the function. Litigation is a possibility, I’m meeting with a lawyer next week to see if there’s anything viable otherwise that’ll be the end. Thanks everyone.

Please let us know how things go with the lawyer

 

[Mr. Incredible]

wow, I can't see paying a lawyer because my car doesn't have carplay.. I could see if it was sold to me as a V8 and had a V6, or if the car had been in accident or used as a loaner and that information wasn't properly disclosed.

but for a gimmick feature like carplay.. sorry but I just can't see myself getting all worked up and frustrated over such trivial nonsense.

I think Carplay is a great feature, but I can live without it..

 

[Whitey]

Oh for sure. I understand clearly the car will never have the function. Litigation is a possibility, I’m meeting with a lawyer next week to see if there’s anything viable otherwise that’ll be the end. Thanks everyone.

Please let us know how things go with the lawyer

Yes, please do, Robert. I'm curious about what your lawyer will say about the CPO Checklist.

I'm pursuing the dealership where I purchased mine for misrepresentation of similar regard. They cannot produce my Checklist yet said they certified the vehicle and provided me the signed 10/100 Powertrain Warranty, but it clearly was never done. I love the car, so my issue is different than yours.

Ultimately, you were told it had a feature and the documentation you have in hand eludes it does when it doesn't. Sounds like misrepresentation to me, yet as Mr. Incredible just stated above, I have doubts as to whether your lawyer will feel this is worth pursuing. To me, AA/CP means very little, yet to you, it obviously is a substantial concern. Good luck and keep us posted.

 

[Markymark]

Oh for sure. I understand clearly the car will never have the function. Litigation is a possibility, I’m meeting with a lawyer next week to see if there’s anything viable otherwise that’ll be the end. Thanks everyone.

I think you will have trouble getting Specific Performance of the contract, even though it is a breach. But maybe you’ll get a few hundred in damages, of which the lawyer will get most of. I’d really love it if you’d post back. There may be a legal cause of action I don’t know about.

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[nellie1289]

I had a 2016 ultimate. Loved it. My 2019 g70 of course has car play. It is fairly useless to me. Except using it for Waze to watch out for cops.

 

[RobertKGenesis]

wow, I can't see paying a lawyer because my car doesn't have carplay.. I could see if it was sold to me as a V8 and had a V6, or if the car had been in accident or used as a loaner and that information wasn't properly disclosed.

but for a gimmick feature like carplay.. sorry but I just can't see myself getting all worked up and frustrated over such trivial nonsense.

I think Carplay is a great feature, but I can live without it..

I totally get what you're saying. As Whitey has said, this is something that is important to ME. With iOS 13 newly released and the newest features added to Carplay, it's important. I live in a new state and I'm not familiar with the highways, interstates, or really any area if I'm honest. I travel a decent amount for work all throughout the circuit (what MN calls the area surrounding the twin cities) and being able to use the GPS feature alongside controlling my music is a huge benefit to me.

As for the lawyer, his 60 minute consultation is free and I only spoke to him for a few minutes. I made a copy of everything and he's going to determine if there's anything I signed that prevents me from pursuing this otherwise he thinks he might be able to make something happen. I'll keep the community posted. I tried reaching out to the dealership's helpline to get the contact information for someone at their HQ but was not successful. Oh well. We don't know what we don't know.

 

[Whitey]

I totally get what you're saying. As Whitey has said, this is something that is important to ME. With iOS 13 newly released and the newest features added to Carplay, it's important. I live in a new state and I'm not familiar with the highways, interstates, or really any area if I'm honest. I travel a decent amount for work all throughout the circuit (what MN calls the area surrounding the twin cities) and being able to use the GPS feature alongside controlling my music is a huge benefit to me.

As for the lawyer, his 60 minute consultation is free and I only spoke to him for a few minutes. I made a copy of everything and he's going to determine if there's anything I signed that prevents me from pursuing this otherwise he thinks he might be able to make something happen. I'll keep the community posted. I tried reaching out to the dealership's helpline to get the contact information for someone at their HQ but was not successful. Oh well. We don't know what we don't know.

For probably 99.9% of us, that feature is no biggie and easy to dismiss as trivial. But for you, Robert, your situation dictates it almost a necessity and it appears to be a factor you based your purchase decision on, something the dealership took lightly and simply told you what you wanted to hear.

As my lawyer told me, many of these unscrupulous dealerships (and there are many) bank on us consumers to not "go after" them. Especially when you deal with one out of the area, as I did. Hopefully, your lawyer will see some merit in putting the screws to them to get you some relief, although that won't fix the problem unless you're able to switch vehicles.

We'll be waiting to hear what happens.

 

[EdP]

Hey MCC,

I have the Hyundai CPO form that the serviceman, the parts manager, and service manager signed that said they validated Apple CarPlay and Android Auto worked. The GM said that they probably just assumed it had it and it worked because the radio turned on. But it’s clear as day,

“Verified Apple Carplay Functionality” checked YES.

Is that something I can activate on?

Sounds like a lie to me. There should have been a notation NA or similar. Since is was a big part of your decision you may have something in your favor. Good luck. If they lied, they should be whacked for it.

 

[carguy75]

Hey MCC,

I have the Hyundai CPO form that the serviceman, the parts manager, and service manager signed that said they validated Apple CarPlay and Android Auto worked. The GM said that they probably just assumed it had it and it worked because the radio turned on. But it’s clear as day,

“Verified Apple Carplay Functionality” checked YES.

Is that something I can activate on?

Well, it seems like you can just fight to have the car returned to the dealership and your money refunded since the car does not have the features promised in writing. Case closed. Lemon law or something similar should apply.

 

[Mr. Incredible]

Well, it seems like you can just fight to have the car returned to the dealership and your money refunded since the car does not have the features promised in writing. Case closed. Lemon law or something similar should apply.

lemon law won’t apply because the car isn’t a lemon and there are no safety features at issue. Nothing wrong with the vehicle as it has all the features and works as intended for its production year.

this boils down to a dealer not properly vetting a CPO and incorrectly filling out the report and a customer not properly verifying everything prior to signing and accepting the vehicle.

it’s going to be a matter of he said / they said and I doubt the courts will do anything, and I suspect if you look at the paperwork signed; an arbitration is the only out the buyer has, many of these dealer contracts bind the buyer into settling the dispute through their arbitration channels.

in some cases a lawyer might be able to show the arbitration requirements are not fair to the consumer and have them thrown out, but in most cases arbitration is your only option.

 

[Whitey]

lemon law won’t apply because the car isn’t a lemon and there are no safety features at issue. Nothing wrong with the vehicle as it has all the features and works as intended for its production year.

this boils down to a dealer not properly vetting a CPO and incorrectly filling out the report and a customer not properly verifying everything prior to signing and accepting the vehicle.

it’s going to be a matter of he said / they said and I doubt the courts will do anything, and I suspect if you look at the paperwork signed an arbitration is the only out the buyer has, many of these dealer contract bind the buyer into settling the dispute through their arbitration channels.

in some cases a lawyer might be able to show the arbitration requirement are not fair to the consumer and have them thrown out, but in most cases arbitration is your only option.

This is exactly correct. My lawyer already informed me of this coming as the first tactic the dealer will use. Arbitration is one of those things buried deep in the fine print so that they don't get raked through the courts. But ultimately, with clear facts and paperwork, an arbitration panel will work in a similar way to determine if wrongdoing occurred and work to negotiate a settlement.

A pursuit such as this is never a cakewalk, much less any fun. And I'm far from a hair-trigger litigator on these type of things. I take my lumps (few) where I need to and move on. But with the blatant lies the dealer told, I'm not letting it go, and my attorney feels strongly enough to work on contingency. Robert's lawyer can determine whether he'll get the relief he seeks based on what evidence he has, but just maybe he can get out of this and get what he rightly thought he was purchasing.

Sometimes you gotta put on the gloves...

 

[carguy75]

lemon law won’t apply because the car isn’t a lemon and there are no safety features at issue. Nothing wrong with the vehicle as it has all the features and works as intended for its production year.

this boils down to a dealer not properly vetting a CPO and incorrectly filling out the report and a customer not properly verifying everything prior to signing and accepting the vehicle.

it’s going to be a matter of he said / they said and I doubt the courts will do anything, and I suspect if you look at the paperwork signed; an arbitration is the only out the buyer has, many of these dealer contracts bind the buyer into settling the dispute through their arbitration channels.

in some cases a lawyer might be able to show the arbitration requirements are not fair to the consumer and have them thrown out, but in most cases arbitration is your only option.

I am not a lawyer, but it seems that the member should be able to fight that he purchased a car under falsely documented information related to the sale. If the feature was verbally described to be included ,then it could be a "he said "dispute, but the false information is in writing. However, it would be a long and stressful fight mostly likely for the member to return the car. The longer the member keeps the car, the less chance of victory.

Note: The member should focus more on dealer fraud as a legal base to work on for a resolution to this problem.

 

[Mcc]

it’s going to be a matter of he said / they said and I doubt the courts will do anything, and I suspect if you look at the paperwork signed; an arbitration is the only out the buyer has, many of these dealer contracts bind the buyer into settling the dispute through their arbitration channels.

Sure, and I agree. But it’s much more fun the throw around phrases like “lemon law” and “case closed” and “going to get attorney” even when when they don’t apply. i guess I would be astounded if they took the car back because someone checked off Aa/CarPlay on the CPO sheet. Which BTW I have yet to see and see if there is any binding fine print in it.

Can anyone post a CPO sheet?

 

[Mr. Incredible]

I am not a lawyer, but it seems that the member should be able to fight that he purchased a car under falsely documented information related to the sale. If the feature was verbally described to be included ,then it could be a "he said "dispute, but the false information is in writing. However, it would be a long and stressful fight mostly likely for the member to return the car. The longer the member keeps the car, the less chance of victory.

Note: The member should focus more on dealer fraud as a legal base to work on for a resolution to this problem.

Sure, and I agree. But it’s much more fun the throw around phrases like “lemon law” and “case closed” and “going to get attorney” even when when they don’t apply. i guess I would be astounded if they took the car back because someone checked off Aa/CarPlay on the CPO sheet. Which BTW I have yet to see and see if there is any binding fine print in it.

Can anyone post a CPO sheet?

dealership Will claim there is “no cooling off” period (I.e. customer regrets purchase and wants to return) or some such nonsense and likely not give a shit about the customers issues with ACP, probably offer him some free oil changes or discount coupons for their over priced parts and accessories department.

i Can’t see them taking the car back over something like this, and they have the means and money to fight it, they keep attorneys on retainer for such things.

I see it as a losing battle, I think misrepresentation or “fraud” is going to be a hard sell to a court or arbitrator, the response is going to be “does it effect the safety or drivability if the vehicle?“ No, so sorry about your luck. Just the pessimist in me and my experience of working for dealerships and auto manufacturers Corp offices..