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2023 G90 Mechanical key replacement

I also had issues with a dead battery and could not open the trunk. In my case the car was unlocked so I was able to get inside. Problem is that the emergency trunk release did not work. I pulled it as hard as I could to no avail. I then tried to charge the battery from the front connector but my charger would not work as the battery voltage was too low. I had to call for a tow and the driver had one of those lithium battery jump starters and got the car started on the first try. The dealer put a charge on it and I haven't had an issue since.

I now have a portable lithium jump starter and also wired in a harness for a battery tender to prevent this from occurring again. I also did not have a mechanical key as the dealer did not provide it at the sale. I had to call the USA corporate customer assistance line to get them to send it to me. Now I am waiting for the dealer to get the parts needed to repair the emergency trunk release so that it works.

My G90 is also a 2023 with the E-Supercharger and coming from a Lexus, this was a frustrating experience for me. I started questioning my decision to purchase the car. Hopefully the dealer here in Houston can make things right. I purchased the car from a dealer in San Antonio and would not use that dealer again.
 
@lamikela1 Have you figured out why you couldn't pull the lever to open the trunk? I tried mine now and it does not seem to be yielding... We must be missing something simple here.
 
@lamikela1 Have you figured out why you couldn't pull the lever to open the trunk? I tried mine now and it does not seem to be yielding... We must be missing something simple here.
I just followed the instructions in the manual but it wouldn't pull to the stop so that I could latch it. I had the dealer check it as well and no luck. Since this is all new they said that they would check the repair manual and see what is needed to repair it. I am still waiting for them to contact me so that an appointment can be set up.
 
I just followed the instructions in the manual but it wouldn't pull to the stop so that I could latch it. I had the dealer check it as well and no luck. Since this is all new they said that they would check the repair manual and see what is needed to repair it. I am still waiting for them to contact me so that an appointment can be set up.
Please post what they'll find. While I haven't been in this situation yet, I am definitely eager to learn what needs to be done if and when I need it :) I am speculating that it might be some "delivery step" they missed to "unstop" the puller?
 
Please post what they'll find. While I haven't been in this situation yet, I am definitely eager to learn what needs to be done if and when I need it :) I am speculating that it might be some "delivery step" they missed to "unstop" the puller?
Yes, will do.
 
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My 2023 G90 battery has completely died half a dozen times. It has two unsolved problems... the battery randomly dies and non-existent, phantom, cars are detected when using Highway Drive Assist (HDA). The phantom cars cause the HDA to not work properly. Working through a lemon law buy back now. It has spent about 3 of the last 6 months at the dealership service department for warranty repairs.

The battery dies randomly from time to time. Been to the dealer for service three times for the battery, no fix yet. To get a replacement battery can take weeks because it is an OEM part. AutoZone, Pep Boys, etc. do not have a replacement battery.

I keep a lithium jump battery in the trunk and a 2nd at home. I swap them about every month so, the one in the trunk has a full charge. A few notes...

1. Push the front of the door handle inward so the rear of the handle will pop out a little. Now you can grip the handle to pull it out.
2. Remove the door handle panel (bottom side and to the rear of the door handle). Take notice of the orientation of the panel for reinstall.
3. Hold the mechanical key from the side to fit it into the opening, then into the keyhole.
4. With your right thumb and fore finger, turn the key counterclockwise to about 11:00 on the dial. Keep it turned to that position.
5. Pull the door handle energetically with your left hand. The door lock is electric too, so pulling the handle substitutes kinetic energy to unlock the door.
6. Now inside, you can open the hood.
7. Remove the plastic panel above the fuse box. It has a plastic removable (barely) rivet towards the back of the panel.
8. Remove the fuse box lid by pushing the left and right plastic latches.
9. Turn off the jump battery device.
10. Attach the negative lead of the jump battery to the grounding bolt just aft of the fuse box.
11. Attach the positive lead of the jump battery to the silver metal strip inside the fuse box.
12. Turn on the jump battery device. It may take a little time to energize the system (about 20-30 seconds in my case).
13. Start the car.
14. Turn off the jump battery device.
15. Detach the device's leads and check the charge level of the device.
16. Reinstall the fuse box lid and the plastic panel (with the plastic rivet).
17. Reinstall the door handle panel.
18. If you have the 3.5T E-SUPERCHARGER model, the 12-volt battery is in the trunk BENEATH the supercharger battery. So, it is difficult to access. You may even have to remove the supercharger battery to access the 12-volt battery.
19. If you let someone else drive the car, be sure to point out the manual door latch inside the car. On one occasion, I could get into the car, but the battery was too depleted to start the car. In trying to start the car the battery went completely dead and the door opening button became inoperative. I needed to use the latch handle in the door storage pocket to exit the vehicle.

CAUTION: If you download the online G90 manual for jump start instructions, they are wrong. The manual mis-labeled the terminals. It instructs you to connect the positive lead to the grounding bolt and the negative lead to the silver metal strip in the fuse box. This is backwards of course. It should be positive to the fuse box, negative to the grounding bolt. Not everyone will know the manual is wrong. According to the Genesis dealer, if you follow the manual's instructions you could fry the car's electronics. I don't think there has been a positive ground car in the US since 1955 (6-volt, positive ground Ford Thunderbird). I don't recall the jump start instructions being present in the car's physical user's manual and of course the Nav system is dead, so no access to information there either. That's why I went online (at the Genesis website) to download the digital version.

CAUTION: Don't leave home without your emergency mechanical key. One of the two keys should have a numbered tag. Don't lose that tag as it is may be needed should the key(s) ever be lost. The Genesis engineers have great confidence you won't ever need the emergency mechanical key so, they did not embed it in the FOB. Bad idea. The FOB is HUGE. So, plenty of room to embed the emergency key. Every other manufacturer I know of embeds the emergency mechanical key in the FOB (Lexus, Audi, etc.). Anyway, I have to travel about carrying that key on a key ring.

I hadn't heard of the non-functioning trunk release. I haven't tried the trunk release as the car is still at the dealership awaiting completion of the buy back.

My G90 has many electrical issues:

1. While driving the car it sometimes resets all my settings to factory defaults. Takes a while to get it set back to my settings as there are a lot of settings. Some buried deep in the Nav's menu system.
2. Randomly, the dynamic radar distance setting will reset along with the HUD tilt and height settings.
3. Of course, the recurring random dead battery problem.
4. The retracted outside rear view mirrors will independently deploy in the middle of the night while locked in the garage. I'm wondering if that has something to do with the recurring dead battery. I purchased two Faraday bags to keep the FOBs in while at home. When in the Faraday bag, the FOBs cannot communicate with the car. The Faraday bags did not stop the dead battery and mirror deployment issues. I lock the car in the garage to avoid the iPhone app warnings the car is unattended and unlocked. And also, to avoid smacking into the extended door handle walking by the car in the garage. Away from home, when unlocked, the car will keep the door handles fully extended thus announcing to everyone that the car is unlocked and accessible. Another bad idea. Perhaps the handles should retract when unlocked after a period of time, then extend when the FOB or phone is approaching (or when the unlock button is pressed for passengers to gain access).
5. Replacement batteries are difficult to source. I think it is an OEM part outsourced to Interstate Battery for distribution. Replacing my battery, once the dealer could get one, did not solve the problems.
6. Every time I intend to use the car, I have to go to the garage 30 minutes before leaving to confirm the battery is not dead. Otherwise, I'm late for whatever event I'm going to. The 30 minutes gives time to get into the car to open the hood to jump the battery and to keep the car running for 20 minutes to charge it back up (some). A monumental pain. A waste of time and fuel. Not thinking this is helping reduce global warming.
7. The radar HDA problem persists. They have replaced the radar sensor responsible for the field where the phantom car shows. They have replaced the wiring harness connecting the sensor to the controller. They have replaced the controller. They have recalibrated the sensors several times. Nothing has fixed the problem. Recently they suggested they may replace the front bumper as it may have too much paint on it. Seems like grasping at straws. The problem got progressively worse over the months. It used to be random, often taking up to a few hours to malfunction. Now it happens every time I engage HDA. To replace the controller, the technician had to disassemble part of the dash. That's scary! I'm wondering if sometime down the road a dash rattle will develop. Icke.
8. Although not technically a warranty problem as it works as designed... The "Approach unlock" feature is useless for me. When activated, every time I approach the car the doors unlock, and the handle extend and after a period of time with the door not opening will re-lock. I'm often around the car in the garage while doing other things, and the car repeatedly unlocks and re-locks. I suggest a better design would deactivate approach unlock after a couple of successive unlocks without the door opening. Then re-activate approach unlock once the car door is opened.

It's a beautiful car. But beauty runs only skin deep in this case. I won't be buying an Electrified Genesis, that's for sure.
 
Last edited:
just an update on the issue that I had with my emergency trunk release. I went to the dealer last Friday to have it checked again and they were able to get it working. Actually there was nothing wrong with the release. It seems that you have to put some upward pressure on the deck lid while pulling the release for it to open and it has to be done just right. Having said that it IS a 2 man job. You cannot just pull the lever and expect the trunk to open. Bear in mind that this is the one that can be accessed via the trunk pass-through and is used in the event the battery fails, not the one that is used if someone gets trapped in the trunk. I hope this helps...
 
It appears that the mechanical keys for 2023 are not in the smart key. They are provided separately. The OP's are probably still in the glove box.
I have a 2023G 90 and just went to the dealership and he showed me how to get the mechanical key out of the fob. It’s a little difficult. You need a small screwdriver, but it is inside the fob the key you’re referring to inside the glove compartment is the valet key and locks your glove box. You cannot use that to get into your car if your fob is dead.
 
I have a 2023G 90 and just went to the dealership and he showed me how to get the mechanical key out of the fob. It’s a little difficult. You need a small screwdriver, but it is inside the fob the key you’re referring to inside the glove compartment is the valet key and locks your glove box. You cannot use that to get into your car if your fob is dead.
Good to know.
 
I have a 2023G 90 and just went to the dealership and he showed me how to get the mechanical key out of the fob. It’s a little difficult. You need a small screwdriver, but it is inside the fob the key you’re referring to inside the glove compartment is the valet key and locks your glove box. You cannot use that to get into your car if your fob is dead.
That's strange as my 2023 G90 came with a mechanical key that is separate from the FOB. I tested it on my driver's side door and it will open the door. There is a little plate that you can access by pushing the front of the door handle in to pop out the rear part of the handle and the key can be inserted to unlock the door. Does your FOB look like the one below? Here is a picture of my mechanical key. It is in the rectangular case on my key ring. I am not aware of anything inside the FOB. Can you send a photo?
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That's strange as my 2023 G90 came with a mechanical key that is separate from the FOB. ...
Your experience agrees with the owner's manual.
 
We have considered that. They took the front wheel panel off opened the hood with a latch release or something jumped the battery but apparently there is another battery in trunk
Can’t get trunk open. And the jumping of battery under hood did nothing. You still couldn’t start the car or open the doors.
I’m very stressed. Then are going to tow to dealer today I hope. But how can this be? How can a person own a vehicle like this?
What was the final resolution to your issue?
 
Hopefully OP just called a locksmith and be done with it. It will be a good $150 or so spent. Your auto club or extra warranty you have also may cover it.
 
My 2023 G90 battery has completely died half a dozen times. It has two unsolved problems... the battery randomly dies and non-existent, phantom, cars are detected when using Highway Drive Assist (HDA). The phantom cars cause the HDA to not work properly. Working through a lemon law buy back now. It has spent about 3 of the last 6 months at the dealership service department for warranty repairs.

The battery dies randomly from time to time. Been to the dealer for service three times for the battery, no fix yet. To get a replacement battery can take weeks because it is an OEM part. AutoZone, Pep Boys, etc. do not have a replacement battery.

I keep a lithium jump battery in the trunk and a 2nd at home. I swap them about every month so, the one in the trunk has a full charge. A few notes...

1. Push the front of the door handle inward so the rear of the handle will pop out a little. Now you can grip the handle to pull it out.
2. Remove the door handle panel (bottom side and to the rear of the door handle). Take notice of the orientation of the panel for reinstall.
3. Hold the mechanical key from the side to fit it into the opening, then into the keyhole.
4. With your right thumb and fore finger, turn the key counterclockwise to about 11:00 on the dial. Keep it turned to that position.
5. Pull the door handle energetically with your left hand. The door lock is electric too, so pulling the handle substitutes kinetic energy to unlock the door.
6. Now inside, you can open the hood.
7. Remove the plastic panel above the fuse box. It has a plastic removable (barely) rivet towards the back of the panel.
8. Remove the fuse box lid by pushing the left and right plastic latches.
9. Turn off the jump battery device.
10. Attach the negative lead of the jump battery to the grounding bolt just aft of the fuse box.
11. Attach the positive lead of the jump battery to the silver metal strip inside the fuse box.
12. Turn on the jump battery device. It may take a little time to energize the system (about 20-30 seconds in my case).
13. Start the car.
14. Turn off the jump battery device.
15. Detach the device's leads and check the charge level of the device.
16. Reinstall the fuse box lid and the plastic panel (with the plastic rivet).
17. Reinstall the door handle panel.
18. If you have the 3.5T E-SUPERCHARGER model, the 12-volt battery is in the trunk BENEATH the supercharger battery. So, it is difficult to access. You may even have to remove the supercharger battery to access the 12-volt battery.
19. If you let someone else drive the car, be sure to point out the manual door latch inside the car. On one occasion, I could get into the car, but the battery was too depleted to start the car. In trying to start the car the battery went completely dead and the door opening button became inoperative. I needed to use the latch handle in the door storage pocket to exit the vehicle.

CAUTION: If you download the online G90 manual for jump start instructions, they are wrong. The manual mis-labeled the terminals. It instructs you to connect the positive lead to the grounding bolt and the negative lead to the silver metal strip in the fuse box. This is backwards of course. It should be positive to the fuse box, negative to the grounding bolt. Not everyone will know the manual is wrong. According to the Genesis dealer, if you follow the manual's instructions you could fry the car's electronics. I don't think there has been a positive ground car in the US since 1955 (6-volt, positive ground Ford Thunderbird). I don't recall the jump start instructions being present in the car's physical user's manual and of course the Nav system is dead, so no access to information there either. That's why I went online (at the Genesis website) to download the digital version.

CAUTION: Don't leave home without your emergency mechanical key. One of the two keys should have a numbered tag. Don't lose that tag as it is may be needed should the key(s) ever be lost. The Genesis engineers have great confidence you won't ever need the emergency mechanical key so, they did not embed it in the FOB. Bad idea. The FOB is HUGE. So, plenty of room to embed the emergency key. Every other manufacturer I know of embeds the emergency mechanical key in the FOB (Lexus, Audi, etc.). Anyway, I have to travel about carrying that key on a key ring.

I hadn't heard of the non-functioning trunk release. I haven't tried the trunk release as the car is still at the dealership awaiting completion of the buy back.

My G90 has many electrical issues:

1. While driving the car it sometimes resets all my settings to factory defaults. Takes a while to get it set back to my settings as there are a lot of settings. Some buried deep in the Nav's menu system.
2. Randomly, the dynamic radar distance setting will reset along with the HUD tilt and height settings.
3. Of course, the recurring random dead battery problem.
4. The retracted outside rear view mirrors will independently deploy in the middle of the night while locked in the garage. I'm wondering if that has something to do with the recurring dead battery. I purchased two Faraday bags to keep the FOBs in while at home. When in the Faraday bag, the FOBs cannot communicate with the car. The Faraday bags did not stop the dead battery and mirror deployment issues. I lock the car in the garage to avoid the iPhone app warnings the car is unattended and unlocked. And also, to avoid smacking into the extended door handle walking by the car in the garage. Away from home, when unlocked, the car will keep the door handles fully extended thus announcing to everyone that the car is unlocked and accessible. Another bad idea. Perhaps the handles should retract when unlocked after a period of time, then extend when the FOB or phone is approaching (or when the unlock button is pressed for passengers to gain access).
5. Replacement batteries are difficult to source. I think it is an OEM part outsourced to Interstate Battery for distribution. Replacing my battery, once the dealer could get one, did not solve the problems.
6. Every time I intend to use the car, I have to go to the garage 30 minutes before leaving to confirm the battery is not dead. Otherwise, I'm late for whatever event I'm going to. The 30 minutes gives time to get into the car to open the hood to jump the battery and to keep the car running for 20 minutes to charge it back up (some). A monumental pain. A waste of time and fuel. Not thinking this is helping reduce global warming.
7. The radar HDA problem persists. They have replaced the radar sensor responsible for the field where the phantom car shows. They have replaced the wiring harness connecting the sensor to the controller. They have replaced the controller. They have recalibrated the sensors several times. Nothing has fixed the problem. Recently they suggested they may replace the front bumper as it may have too much paint on it. Seems like grasping at straws. The problem got progressively worse over the months. It used to be random, often taking up to a few hours to malfunction. Now it happens every time I engage HDA. To replace the controller, the technician had to disassemble part of the dash. That's scary! I'm wondering if sometime down the road a dash rattle will develop. Icke.
8. Although not technically a warranty problem as it works as designed... The "Approach unlock" feature is useless for me. When activated, every time I approach the car the doors unlock, and the handle extend and after a period of time with the door not opening will re-lock. I'm often around the car in the garage while doing other things, and the car repeatedly unlocks and re-locks. I suggest a better design would deactivate approach unlock after a couple of successive unlocks without the door opening. Then re-activate approach unlock once the car door is opened.

It's a beautiful car. But beauty runs only skin deep in this case. I won't be buying an Electrified Genesis, that's for sure.
Just curious as to whether or not you got the phantom car issue resolved. I’ve got the same thing going on. I don’t have a local dealer but I’ll have to get it fixed somewhere. Would be helpful to know if they’ve fixed yours and how they did it.
 
New dead battery 2023 G90 here. Read this article and listing my issue. Car bought in FL. Delivered to detail shop for ceramic and PPF. Battery went dead. Remote not working. Genesis roadside sent tow truck. Couldn’t tow b/c couldn’t get all wheel drive into neutral b/c couldn’t get into car. 3 days calling and working on solutions. Making matters worse, FL law prevents title/contract documents from sending until they receive “VIN inspection” from new owner. We can’t get car to DMV for inspection b/c won’t start. Can’t get enrolled in Genesis Ap remote services b/c don’t have proof of ownership. FL dealer holding onto documents until VIN inspection. Huge mess. Local dealer was able to get physical emergency key ordered. Will be curious if all the above issues will occur. We plan to charge both front and rear batteries once door opens and we can access everything. Huge Genesis fan and hope this is an easy fix and not a repetitive problem. Wow! Thanks for all the input on this.
 
I have a 2023G 90 and just went to the dealership and he showed me how to get the mechanical key out of the fob. It’s a little difficult. You need a small screwdriver, but it is inside the fob the key you’re referring to inside the glove compartment is the valet key and locks your glove box. You cannot use that to get into your car if your fob is dead.
Sorry for resurrecting this from the dead, but wanted to correct the record or find out what I am missing? I was trying to determine what the corner button was for, and it lead me down this rabbit hole.

There is no key inside the 2023 G90 E-SC key fob. You can remove the lanyard connector, by pushing the silver springy button on the corner of the fob. After that is removed, you stick a flat screwdriver into the fob and twist. Screwdriver should fit in the slot, which is about a 1/4 inch wide. That will expose the coin battery for the fob, but there is no slide rail for the mechanical key that is pictured in another post above.
 
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