4.6 vibration when in gear but stopped

[Duck2010]

LOL it took me no less than 2 months of hard looking to find this ride so I don't think that I will shed her that fast; but as a new customer to Hyundai and in a Premium car of theirs I will have to say that I am very disappointed in the level of service and tech experience when it comes to this car. They act like the V8 is alien technology.

Now more than ever I see why the owners of these cars want a separate dealership. The average Hyundai Dealership is anything but a premium experience.

If you dont mind me asking who are you talking with at Hyundai? is it the customer connect center or has it went to region? if it has went to region they can do so many things to help you. just be nice with them just let them know the real reason why you bought the car and how long it took you to find the car. just be very nice and eat them up but at the same time call them every other day to just check on your case. and also ask them if you can meet with your area DPSM. now keep in mind he works for Hyundai so he might not be your best friend. but let hyundai know that you bought the car thinking that you bought a luxury car. and the service and the car has not been what you were looking for. to name what they can do they can do what is called Goodwill repair. car payment reimbursement for each month while you had the problem, free extended warranty for life of the car.. and so on just be very nice. and btw ask if you need to file a claim with bbb autoline

 

[Vermillion3]

I have been making my case through the following website

https://www.hyundaiusa.com/contact-us.aspx

I hear you loud and clear about killing them with kindness; I have been quite civil in my dealings with them so far. I am interested to see what the next service center has to say about the vibration/hum and why mine has it but the other Genny does not. It is aggravating to no end to have to do this dance with Hyundai over something that is most evident. Thanks for the advice sir.

 

[csnbharathi]

My car was in on 15th of MArch, got it back this past weekend (Friday evening)

When the dealer contacted hyundai tech, these were the steps done to resolve the issue.

1) Remove the motor and remount it - Not fixed
2) check the fuel pressure - Not fixed
3) Change the left motor mount -- partly fixed
4) Change the right motor mount - fixed

The car runs normal now, actually it is better than a 2013 sonata 2.0T i was driving as a loaner.

Hope it helps.

 

[whenamanlies]

Great to hear that problem was resolved after all!

All I can say that all that seems to be a "normal" behavior for dealers, no matter what cars they sell.
You go in with the problem and then:
* first few visits it's "Could not reproduce the problem"
* next few visits it's "This is normal for this model"
* if at that time you're not that it's not only in your head - they'll fix it.

About 6 years ago had similar experience with brake pedal pulsating when light pressure is applied. 3 months and about 5 visits later dealer replaced some small part and it all went away like nothing happened.

 

[Vermillion3]

My car was in on 15th of MArch, got it back this past weekend (Friday evening)

When the dealer contacted hyundai tech, these were the steps done to resolve the issue.

1) Remove the motor and remount it - Not fixed
2) check the fuel pressure - Not fixed
3) Change the left motor mount -- partly fixed
4) Change the right motor mount - fixed

The car runs normal now, actually it is better than a 2013 sonata 2.0T i was driving as a loaner.

Hope it helps.

Great to hear and good for you glad you could get your Genesis fixed finally! I dropped mine off at the dealer this AM so we what they say. They gave me a 2012 V6 Genny.......not a bad car at all but not my 4.6 tech by a long shot.

 

[Vermillion3]

Success!! The service manager felt the vibration and agreed to replace the motor and trans mounts. That's all I can ask for.

 

[Vermillion3]

Success!! The service manager felt the vibration and agreed to replace the motor and trans mounts. That's all I can ask for.

Mounts were replaced today and I can tell you that the vibration is most certainly not normal as it is GONE! There is a slight tone change in the cabin when you shift from P or N to D or R but that is all; and even that is very much muted from what it was before. The vibration in the steering wheel is gone and the seat is no longer vibrating either!

Despite what ANY dealer tells you, steering wheel vibration is not NORMAL for these 4.6's. Change the mounts out and feel the difference! Cost was nothing as it was covered under warranty.

Thanks again to all who posted on this one as it helped to keep my sanity and stay the course when flying head long into two different dealers telling me that it was normal and nothing was wrong.

 

[DRS]

Chaos from the dealers and manufacturer. Always a people problem. Too lazy and not willing to sweat the details. The answers were there in front of their faces. Other dealers and manufacturer reps, service figured it out for the other person here on the forum. What crap.

Months and months of chaos before resolved. With this story and so many others on this site, I am getting agitated and losing confidence quickly.

 

[Vermillion3]

Chaos from the dealers and manufacturer. Always a people problem. Too lazy and not willing to sweat the details. The answers were there in front of their faces. Other dealers and manufacturer reps, service figured it out for the other person here on the forum. What crap.

Months and months of chaos before resolved. With this story and so many others on this site, I am getting agitated and losing confidence quickly.

+1

I completely agree with you DRS the only problem is where can you go to escape this? It apparently does not matter how much money you spend or the type of car/product that you buy as CS and product knowledge is going the way of the dodo everywhere. Which makes the experience of finding a good dealer or company that treats you like a paying customer all the more special.

You are 100% right though almost 2 months later and way too much haggling with Hyundai service folks, my problem is fixed and no thanks to Hyundai. And all over motor mounts.....sad.

Again a big thanks to everyone who posted their experience and results.

 

[UmALum1990]

The level of service that I have gotten since I leased my Genesis 4.6 (bought in January 2012), is reason enought for to to ride out that remaining 2 years and gladly hand this car back into them. Even for an oil change, I just get thrown into the " herd" with all; the elantras, sonatas,... I expected a little better service experience owning a $45,000 car. I guess I was wrong. I came from owning 2 Lexus and an Infiniti, so I guess I was spoiled. Additionally, I have an annoying rattle coming form the headliner that the dealer claims they fixed by putting more padding in. The rattle is actually worse than it was, and I believe it is coming from the wind flap that pops up when the sunroof is opened (the rattling occurs when sunroof is closed). the rattling stops when I apply slight pressure with my finger almost anywhere along the headliner. Why can they just not figure that out.. I even showed them when I last took car into service. Vermillion3 I feel your pain!

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