About those TSB's

[kimble01]

I've never had the opportunity on a former vehicle do this, so I'm asking this question.

What is the procedure for getting these done on your vehicle? Who pays for what in these circumstances?

Any thing else I need to know?

Thanks,
Gary

 

[Mark_888]

A recall campaign item is done for free by the dealer on behalf of Hyundai (who reimburses the dealer). Any dealer will tell you if there any are recall campaigns outstanding for your vehicle (you just need to give them your VIN number). For my 2009, there have only been 2 recall campaigns (air bag adjustment, brake fluid switch to DOT-4). The dealer may perform service to deal with a recall campaign when the car is in the shop for some reason, and not even tell you they did it. If there are any outstanding recall campaigns for your vehicle, they are listed as Telematics Alerts on the www.hmaservice.com website. Just select "Telematics Information" on the left panel after you log in (registration required).

For most recall campaigns, they are not required to notify you that it exists, but a dealer is required by Hyundai to perform the work if you have the car in the shop for some other reason. Some dealers (especially another dealer in your area who is not the dealer who sold you the car) may send you a notification, but they are not required to by Hyundai. There are situations where Hyundai Motor America must notify customers of a recall, but that would be classified as a mandatory recall (none so far for the Genesis that I know of).

For every recall campaign there is an associated TSB (Technical Service Bulletin), which is just an explanations or clarifications to service personnel on how to fix or adjust something if a recall has occurred or how to fix some other problem that is reported by the owner. Also, a TSB may be issued for information purposes only. If you are having warranty service done on your car, a service technician may use a TSB to help fix the problem, but same could hold true for non-warranty service in some cases, so TSB's and warranty service are not always linked together (unless it is a recall discussed above).

 

[kimble01]

Ahhh soooo....
So the 9 TSB's issued so far for the 2012 R-Spec, there are 2 recalls, one of which is for the brake fluid. The others, like alignment, nav, etc. are voluntary on my part when (or if) I take it in to them.

Thanks for enlightening me!

 

[Mark_888]

Ahhh soooo....
So the 9 TSB's issued so far for the 2012 R-Spec, there are 2 recalls, one of which is for the brake fluid. The others, like alignment, nav, etc. are voluntary on my part when (or if) I take it in to them.

Thanks for enlightening me!

Not exactly. A TSB is just information for service personnel. It may be related to a recall campaign or it could address a way to fix a common complaint such as can be fixed by ECU firmware upgrade under warranty. Or a TSB could just be information about the Genesis.

The DOT-4 brake fluid campaign and related TSB is actually not mandatory in that Hyundai does not even have to notify you that it needs to be done. It is only mandatory for a dealer to do it if your car is at the dealer for some reason, which could include that you heard about the problem on this forum and took it in. For a truly mandatory recall, the manufacturer (not the dealer) is required to notify all owners.

Most of the TSB's are not going to be done by a dealer even if you ask them, since they are just informational (such as clarifying towing capacity or alignment specs). Or they could be related to problems that the dealer has to verify exists on your car and can be reproduced before they will do anything to fix it. Or it may be something they only do if you complain about it.

If there is an alignment TSB that explains to techs on how to do it, or to clarify the specs, it will probably be a non-warranty item unless you can get the dealer to do a alignment as part of first year warranty typically offered for such items.

This is a very confusing subject, because the term "TSB" is typically used to mean something that the dealer (on behalf of Hyundai) is obligated to do to fix a problem, or at least that it is a warranty item. Some TSB's are like that, but many are not. For my 2009 Genesis, there are over 200 TSB's that show up when I put my VIN in the website. Many of them are not even specific to the Genesis, such telling dealers to make sure owners are using factory air filters on any Hyundai (they have had some problems with after-market versions). There was one TSB that just listed all the paint colors for the Genesis and part numbers (or something like that).