AC Compressor issue $$$$

[NYCMERK]

Hey guy just got back from the dealer and they want to charge me 1297.00 for a new compressor, i was no thanks . My car was making the whining sound so i took it in to see whats up also my miles on the car is 61600 miles . so im out of warranty. i went to rockauto.com and order all the parts and i went to a shop who i know does good work . the shop is going to charge me 340 to install everything . so at the end im only down about 700 dollars which is still better then 1297.00 i feel the dealer could have done the job under warranty to be honest i am coming from audi and bmw for the past 20 years and every time i had issues with my cars and they were little past the warranty they always took care of the customer . if your going to be a lux brand you need to know how to act . Hyundai has a long way to go .

 

[Mark_888]

The dealer would have to get permission from Hyundai Motor America (HMA) to have it covered under warranty if one is past the designated warranty period. You can always try and contact HMA yourself to get an exception, or have the dealer ask HMA, if one is just barely out of warranty.

The Hyundai dealer is an independent business not owned by HMA, and HMA has to agree to all warranty repairs in order for the dealer to get reimbursed for parts and labor. However, the dealer could have sold you the parts at their cost (probably about 40% off MSRP) even if HMA did not cover it under warranty.

 

[Gunkk]

Hey guy just got back from the dealer and they want to charge me 1297.00 for a new compressor, i was no thanks . My car was making the whining sound so i took it in to see whats up also my miles on the car is 61600 miles . so im out of warranty. i went to rockauto.com and order all the parts and i went to a shop who i know does good work . the shop is going to charge me 340 to install everything . so at the end im only down about 700 dollars which is still better then 1297.00 i feel the dealer could have done the job under warranty to be honest i am coming from audi and bmw for the past 20 years and every time i had issues with my cars and they were little past the warranty they always took care of the customer . if your going to be a lux brand you need to know how to act . Hyundai has a long way to go .

So you're saying you were too cheap to buy an extended warranty and that's the dealer's fault... but you figured out how to do it more cheaply so that's the dealer's fault too.

If you're going to own a lux brand car out of warranty you need to know how to act. Hint: don't own one out of warranty.

 

[66nexus]

So you're saying you were too cheap to buy an extended warranty and that's the dealer's fault... but you figured out how to do it more cheaply so that's the dealer's fault too.

If you're going to own a lux brand car out of warranty you need to know how to act. Hint: don't own one out of warranty.

Why does someone not getting an extended warranty automatically mean they're cheap (Hell, I almost didn't get mine)? I don't understand why folks jump to conclusions like that .

As far as work done outside of a warranty, we know Hyundai technically doesn't 'have to', but offering up service like that is exactly what building a brand is all about.

 

[Mark_888]

As far as work done outside of a warranty, we know Hyundai technically doesn't 'have to', but offering up service like that is exactly what building a brand is all about.

If you want them to that, you should contact Hyundai Motor America, not the dealer. Hyundai already offers a pretty generous warranty, but they might do it if "just" out of warranty, but it has to be close.

The BMW warranty is 4 years or 50K miles.

The Hyundai and Genesis warranty is 5 years or 60K miles, plus 10 years or 100K miles on the powertrain (to original owners only).

When Hyundai first offered "America's Best Warranty" it was for the USA only (still is, as there is no extended powertrain warranty in Canada or elsewhere), because Hyundai was "building the brand." They did not start offering that warranty because Hyundai is more reliable than other cars (although reliability has vastly improved). So I am not sure it is fair to fault them for enforcing the cutoff on years or miles on their industry leading warranties.

 

[66nexus]

If you want them to that, you should contact Hyundai Motor America, not the dealer. Hyundai already offers a pretty generous warranty, but they might do it if "just" out of warranty, but it has to be close.

The BMW warranty is 4 years or 50K miles.

The Hyundai and Genesis warranty is 5 years or 60K miles, plus 10 years or 100K miles on the powertrain (to original owners only).

When Hyundai first offered "America's Best Warranty" it was for the USA only (still is, as there is no extended powertrain warranty in Canada or elsewhere), because Hyundai was "building the brand." They did not start offering that warranty because Hyundai is more reliable than other cars (although reliability has vastly improved). So I am not sure it is fair to fault them for enforcing the cutoff on years or miles on their industry leading warranties.

I'm not faulting the brand for anything. If the company and/or dealer don't want to do it, that's their choice, and we shouldn't simply expect them to beyond the limit. With that said, GOING beyond the limit goes a long way for customer service/experience and building a brand (which is much more than simply offering a great warranty).

My best experiences with dealers (or any business) occurred when they went what we called 'above and beyond'. Of course they didn't have to, and they won't for everybody. But, it's because they didn't have to is what made it that much more fulfilling, and guaranteed my return.

 

[Mark_888]

I'm not faulting the brand for anything. If the company and/or dealer don't want to do it, that's their choice, and we shouldn't simply expect them to beyond the limit. With that said, GOING beyond the limit goes a long way for customer service/experience and building a brand (which is much more than simply offering a great warranty).

My best experiences with dealers (or any business) occurred when they went what we called 'above and beyond'. Of course they didn't have to, and they won't for everybody. But, it's because they didn't have to is what made it that much more fulfilling, and guaranteed my return.

A dealer cannot extend a warranty beyond the specified mileage and/or years, without the permission of HMA. The dealer does not issue the warranty, it issued by HMA.

Given that Hyundai has already gone way beyond all other manufacturers in terms of warranty length, and only in the USA, so asking them to go further than that is maybe too much to reasonably ask.

I have heard from other members that Hyundai Motor America may give leniency on the expiration of the warranty if it is just little out of warranty. But one probably needs to contact HMA directly for an exception. The dealer is motivated to have the work done out of warranty, because they make much higher profit on those repairs (they are lucky to break even on warranty repairs due to the low labor rate they get from HMA and not any profit on parts).

 

[Mcc]

OK so I keep hearing brand loyalty being mentioned repeatedly. Exactly what brand are we trying to build loyalty for?

 

[66nexus]

A dealer cannot extend a warranty beyond the specified mileage and/or years, without the permission of HMA. The dealer does not issue the warranty, it issued by HMA.

Given that Hyundai has already gone way beyond all other manufacturers in terms of warranty length, and only in the USA, so asking them to go further than that is maybe too much to reasonably ask.

I have heard from other members that Hyundai Motor America may give leniency on the expiration of the warranty if it is just little out of warranty. But one probably needs to contact HMA directly for an exception. The dealer is motivated to have the work done out of warranty, because they make much higher profit on those repairs (they are lucky to break even on warranty repairs due to the low labor rate they get from HMA and not any profit on parts).

I know the dealer doesn't issue the warranty (not clear why you keep mentioning that). I'm speaking generally for company-customer relations, not process (the first portion of your last paragraph hit closer to what I meant; I apologize if it wasn't clear).

It's too much to demand, it's certainly not too much to ask.

 

[Mark_888]

It's too much to demand, it's certainly not too much to ask.

I was just saying that it might be better to ask HMA directly. There are too many reasons why a dealer would rather fix it out of warranty, so they have little motivation for contacting HMA for you.

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[66nexus]

I was just saying that it might be better to ask HMA directly. There are too many reasons why a dealer would rather fix it out of warranty, so they have little motivation for contacting HMA for you.

Agreed