Any talk about Genesis-Equus spinning off?

[dataguy]

Most people think it is preferable to talk to a real person for something like car repair. Car repair is not like buying something from Amazon.

I can't believe that many young people would even be interested in the Equus, since it is bigger and slower than the Genesis V8, and at the price they are asking for an Equus, one can get a favorable lease on a BMW 5-Series (a real sport sedan). The Equus is an old man's car, or for someone who is a Hyundai lackey.

I could put my PDF version of the Genesis owners manual on an iPad, but I don't think any of my friends would be impressed.

So are you old or young, Mark? Just to know on who's authority you speak of "most people"

 

[Mark_888]

So are you old or young, Mark? Just to know on who's authority you speak of "most people"

When I say most people would rather talk to a real person regarding car repair, that has nothing to do with the age of the customer. Regardless of my age, I "could be wrong" about other people, so obviously my age has nothing to do with it. There are not very many people who do more online transactions then me (I try to do everything online).

But like I said, I tried it a couple of times on dealer service web pages, but it never worked correctly. If people who work in car dealerships were tech savvy enough to know how to use these systems, they probably wouldn't be working there.

 

[cschuler]

When I say most people would rather talk to a real person regarding car repair, that has nothing to do with the age of the customer. Regardless of my age, I "could be wrong" about other people, so obviously my age has nothing to do with it. There are not very many people who do more online transactions then me (I try to do everything online).

When there is a problem, one must often reach a live person. I agree that age his little or nothing to with it.

It is patently obvious that as corporations continue to shift customer service to the Web, there is increasing frustration among the elderly and the technological have-nots. An uncomfortable balancing act, at best.

 

[Mark_888]

It is patently obvious that as corporations continue to shift customer service to the Web, there is increasing frustration among the elderly and the technological have-nots. An uncomfortable balancing act, at best.

On-line scheduling of auto maintenance is nothing new.

What I am saying (having tried numerous online dealer websites to try and schedule service) that it is a dealer problem. The people who work in dealerships don't use their own websites correctly. Of course, that may be because very few of their customers use it, so they ignore it when someone does use it.

 

[Sal Collaziano]

I have only one experience to share and only one comparison:

1/ My former dealer (Lincoln) had cookies and coffee.
2/ My Genesis dealer had no cookies.

Both had a lousy selection of magazines and nasty coffee.

Lincoln isn't so great either. It's a wanna-be luxury car company - like Cadillac.

My Hyundai dealer is decidely unfancy - lousy coffee and not a doughnut to be found. But guess what - I spend as little time there as possible. They are cordial, fair, and have a competent and efficient service department. I don't need to be fawned over, and if I can get "Lexus quality" at Hyundai prices the choice is easy. My Lincoln dealer never had cookies, either, and sold me a lemon to boot.

People like people like themselves. Birds of a feather flock together. This is just nature... If you're the kind of person who pulls up next to a limousine and asks the guy in the limousine next to you for Grey Poupon, you probably would appreciate good coffee, marble floors, donuts, cookies, massages with happy endings and whatever else you're getting at the most expensive dealerships these days.

These are the kinds of people Hyundai needs if they're to become a luxury sport automobile company. They need people with big money to be driving their vehicles. The need politicians, actors, actresses and sports players to be in cars like the Equus. Sure, it's nice to go to the dealership and get crappy coffee and a bad attitude every once in awhile (???), but Mr. Grey Poupon won't have it. He'd rather have the fresh brewed coffee and a BJ - and he's willing to pay for it.

P.S. I'm Mr. Grey Poupon. And I love my dealership BJs.

While I agree whole heartily with both of you I think that we, as owners, are bias. To make this move work they have to gain owners of those other brands who do want the marble floor, the fancy latte's, and all the other pointless bells and whistles.

We all know that most luxury branding is about the hype not about the quality. Those people who think they are better then others because they have a certain car or a fancier house will spend the money to feel important. So as a business you must then make them feel like a unique individual snowflake. LOL

Hyundai says they're just looking to get people into dealerships to buy Elantras and Sonatas.. I don't know.. I know the Equus and Genesis will do exactly that - but I think Hyundai really does want to be a luxury car company. Or at least start a new one. Think about it. They're obviously ABLE to do it. Could they possibly know this fact and willingly decide against moving forward? I seriously doubt it...

I thought that they were going to do flatbed service, meaning that you don't visit a dealer, they pick up and drop off the car from you. And they're not going to let just any Hyundai franchise sell and service the Equus.

This is an interesting idea and I do believe it'll help - but they NEED to do it right. They cannot have some ******* just out of prison with teeth missing picking up the car from SoAndSo's $50,000,000 mansion on Billionaire's Row in Palm Beach. You KNOW this is going to happen. What they need to have is a jerkoff in a $2000.00 suit and tie who can behave for the 5-10 minutes he needs to interact with Mr. SoAndSo.

There is probably always going to be a difference in service (not talking about donuts). Hyundai dealerships just don't pay their employees as much as Acura, Lexus, Infiniti. BMW, MB, etc. Probably not even as much as Honda and Toyota dealers. Apologies in advance if I offended anyone.

I see this as a problem as well.. The "Equus People" at Hyundai dealerships MUST be paid more. They need to be educated, motivated and have a heaping tablespoon of self-discipline. And they need to be paid enough to dress well.. My goodness, I can see Hyundai going about this all wrong...

I can't believe that many young people would even be interested in the Equus, since it is bigger and slower than the Genesis V8, and at the price they are asking for an Equus, one can get a favorable lease on a BMW 5-Series (a real sport sedan). The Equus is an old man's car, or for someone who is a Hyundai lackey.

I don't think that only older people and Hyundai "lackeys" are going to be interested in the Equus. I'm slightly interested because I sometimes carry several passengers in my vehicle - and I want these people to be very comfortable. I don't like being a passenger. So I need everyone to be more than willing to get into the back seat of my car. My Lexus LS430 was a pleasure for passengers - and my 750Li was as well. The Equus would fit the bill just as nicely - I just need to be assured that I'm not going to hate owning one because of bad service.

And in regards to power - are we sure it's going to be weaker than the Genesis? I was kinda hoping we'd see the new 5.0 liter engine with 430 horsepower or so... As long as the Equus does 0-60 in the 5 second range, I think it'll be fine..

 

[Mark_888]

I don't think that only older people and Hyundai "lackeys" are going to be interested in the Equus. I'm slightly interested because I sometimes carry several passengers in my vehicle - and I want these people to be very comfortable. I don't like being a passenger. So I need everyone to be more than willing to get into the back seat of my car. My Lexus LS430 was a pleasure for passengers - and my 750Li was as well. The Equus would fit the bill just as nicely - I just need to be assured that I'm not going to hate owning one because of bad service.

And in regards to power - are we sure it's going to be weaker than the Genesis? I was kinda hoping we'd see the new 5.0 liter engine with 430 horsepower or so... As long as the Equus does 0-60 in the 5 second range, I think it'll be fine..

I didn't mean to include someone in their later thirties as a younger person (sorry). There seem to be more than a few twenty-something Genesis Sedan owners on this forum.

Sure, the Equus will have plenty of power, more than enough for any normal driver. The Genesis V6 has plenty of power. But some people with the Genesis V8 are so obsessed with power they are replacing their exhausts, air filters, etc to gain a few more HP. Also, for someone truly looking for the sport sedan experience, the Genesis will be much more nimble than the Equus. HP is not everything.

I personally wouldn't mind the luxury (especially air suspension) of the Equus, instead of the more nimble weight and better HP/weight ratio on the Genesis (but probably not willing to pay that much to get the Equus).

 

[Sal Collaziano]

I feel the Equus will be underpowered with the current Tau in the Genesis Sedan. Hopefully it gets something better. I have a car that does 0-60 in 4.8 seconds stock and I've added 100 horsepower to the wheels and plan on more.. There's just something about having more power than you need in most situations. It's addicting. I can easily understand why people in the V8 Genesis want more power. Especially when they find me on the road.

 

[Dimitry]

It'll be just fine with the other behemoths in the range. Matching the LS, S, 7, 8.. I'm sure it will be in the mid-high 5's

I think they'll be pushing a mid-year upgrade on the Tau, much like the 385hp bump in March, maybe this time with some DI loving

 

[Sal Collaziano]

The problem is that right now, the 750Li is hitting 60mph in 5 seconds flat. All the rest are doing it in the LOW 5 second range. If the Equus gets the Tau in the Genesis, it'll be in the low 6 second range. That's not BAD but it's not that good either. Not in the segment it's fighting in... It'll do okay versus the dieing Cadillac DTS but even the Lincoln MKS is in the low 5 second range. If Hyundai wants to compete in this segment, it nights to cover all the basis...

 

[scottdk]

The problem is that right now, the 750Li is hitting 60mph in 5 seconds flat. All the rest are doing it in the LOW 5 second range. If the Equus gets the Tau in the Genesis, it'll be in the low 6 second range. That's not BAD but it's not that good either. Not in the segment it's fighting in... It'll do okay versus the dieing Cadillac DTS but even the Lincoln MKS is in the low 5 second range. If Hyundai wants to compete in this segment, it nights to cover all the basis...

C'mon Sal, when ya Getting the Twin Turbo V12 760li?? (Also known as "move over, poor person")

[nomedia="http://www.youtube.com/watch?v=xsofZq2pxVA"]YouTube- BMW 760Li vs Mercedes S63 AMG - Top Gear - BBC[/nomedia]

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[Sal Collaziano]

C'mon Sal, when ya Getting the Twin Turbo V12 760li?? (Also known as "move over, poor person")

YouTube- BMW 760Li vs Mercedes S63 AMG - Top Gear - BBC

If I were single I would own one. That's my kind of car. Maybe one day.

 

[Dimitry]

It'll be launching with the 6 ZF and the 385 Tau, that's for sure. I don't think they'll be boring it to 5.0 - the next upgrade down the pipeline should be DI. It should be a midyear or next MY lift.

I don't think they're ready to bring in the upgraded Tau yet. They do want to push the Equus, which will, even in low 6's (i think it will be closer to the high 5's) , bring in some nice reviews.

Pulled up some numbers - the Equus is about 300-350 pounds heavier than the Genesis, so I would expect the acceleration to be right as it is if I had a few passengers - right around six.

 

[ckon]

Am I the only owner who feels that Hyundai dealers are not really prepared to service luxury cars? Their entire experience is dealing with low end purchasers and service accordingly. Mercedes, BMW and Lexus know they are in the luxury car biz and don't haggle with their customers. I don't think this experiment will work as it is presently set up.

I'm starting to think that either Hyundai really doesn't know how to meet a customer's expectations or is not deeply, truly committed to doing so. I'm not talking about loaners, marble floors or unlimited snacks in the waiting room. I'm just talking about responding, repairing and resolving problems as efficiently as possible. THAT is what will determine whether Hyundai ever joins the "big guys".

 

[Kurt]

It seems to be all about dealer specific service.

My dealer will pick up my car and leave me a loaner for any kind of service. I never have to go to the dealer to find out they don't have cookies.

 

[ckon]

It seems to be all about dealer specific service.

My dealer will pick up my car and leave me a loaner for any kind of service. I never have to go to the dealer to find out they don't have cookies.

My car is in for service for what is now the FOURTH (!) day for a seat cooling repair and there's still no resolution that I've been informed of. Hyundai Corporate is at least one of the reasons why it's taking so long. I'm about at the end of my rope!

 

[dg_moore]

Not only is there variability among dealers in terms of service provided, but there is also great variability among owners in terms of their expectations. I personally don't expect perfection in cars or in dealers, so I'm generally no more than mildly annoyed if they don't get it right the first time. However, I would begin to get a bit warmer if I had to go back more than about twice for the same problem, or if I thought the dealer was blowing smoke...

 

[msitter]

I think Hyundai has every intention of giving not only Genesis owners but all of their product owners first class service. The real problem lies with the dealers themselves. They are all independent business and only listen to factory service programs but do not necessarily adhere to them. It is incumbent on us as the early adopters of the Genesis line to call out the bad players and praise the good ones and as publicly as possible. If the word gets out that XYZ Hyundai is horrible, people will shy away from them. These bad dealers usually sell on price alone. The other side of the coin is the really good dealers might not be the cheapest place to get your car but they are the best on the back end when you need a problem resolved. Those are the ones that need to be promoted and bought from. An extra $300 at purchase time is not much when you really need the dealer to go to bat for you with the factory or you need that loaner car for the convenience it provides. All those little extras the dealer provides have to be paid for somewhere because Hyundai does not provide plush furniture in the customer lounge, 50" flat panel HDTVs, gourmet coffee and doughnuts, or for that matter loaner cars. Most of that comes from dealer profit and if there is no profit, there are no doughnuts.