April "Consumer Reports" says '16 is a "worst" buy!

[Midnightsun]

In my experience, the problem is not the car it is the Dealerships. I love my 2015 5.0 Ultimate but cringe whenever I need so much as an oil change because the Dealer [in my area at least] is awful in just about every way.

My feelings exactly. Only go there if there is a recall or something under warranty needs to be addressed. So far my 2015 has seen the dealership 3 times. I did change to the dealer close to my office as opposed to home and must say the first impression was impressive. Lets see how the fix goes and then I will comment further. Regardless, I normally change cars every 3 years and late summer it will be 3. Most likey will be trading her in for something else, not a Hyundai this time around though. Simply because I want an SUV and they have nothing that interests me at this point in time. May turn up with a Porsche Macan or a new 2018 Audi Q5.

 

[kn5owa]

I do my own service work

Why? I don't trust any dealer or mechanics working for same.


As far as Consumer Reports - that falls into the category of "fake news".

 

[silberma]

The current issue of Consumers Reports (may 2017) recommends the G80. On the plus side greatest owner satisfaction, the best safety features, the lowest noise levels and the best seats. Predicted reliability however, is average. It ranks higher than the Volvo S90, Lincoln Continental, Jaguar XF, Acura RLX, Cadillac XTS and Mercedes Benz E300,

 

[Nobody]

I also subscribe to CR and lease a 2016 Genesis 3.8 AWD w/ Technology and feel that the rating was affected by low sample rate on predicted reliability. As everyone should know, the "bubbles" are determined by the subscribers responses to quarterly surveys. If CR only received 5 survey responses, and 3 of the responses said poor on climate system, CR reports it as Poor. I have always taken the CR Bubbles with a grain of salt, since they do not divulge the sample size or margin of error. My Genesis has been absolutely problem free. If I had just responded to the survey last fall, I'm guessing the rating would have been higher. If only 1 respondent can sway the printed results, that is not good data science.

 

[Mark_888]

I also subscribe to CR and lease a 2016 Genesis 3.8 AWD w/ Technology and feel that the rating was affected by low sample rate on predicted reliability. As everyone should know, the "bubbles" are determined by the subscribers responses to quarterly surveys. If CR only received 5 survey responses, and 3 of the responses said poor on climate system, CR reports it as Poor. I have always taken the CR Bubbles with a grain of salt, since they do not divulge the sample size or margin of error. My Genesis has been absolutely problem free. If I had just responded to the survey last fall, I'm guessing the rating would have been higher. If only 1 respondent can sway the printed results, that is not good data science.

I agree that the CR reports "may" have been affected by low sample size for the 2016, but in all fairness there have a been a lot of HVAC problems reported by people on this forum. In particular, people have complained about mold and mildew in the HVAC systems, that did not exist in the first generation Genesis. Maybe Hyundai fixed it later in the model year and you don't have that problem, but it has been a problem in the past based on forum member complaints.

Bottom line, whatever the problems with the CR statistical surveys', they are far more accurate than any other surveys performed on auto reliability (or any product reliability since they conduct surveys on many household products and services).

 

[glennk]

For squeaks from the gaskets, try Krytox 205. Non-petroleum based lubricant that won't damage any surface. As for any other issues, I wish CR was more detailed in their rating.

Prefer ratings from True Delta. https://www.truedelta.com/Hyundai-Genesis/problems-777/2015

 

[Mark_888]

For squeaks from the gaskets, try Krytox 205. Non-petroleum based lubricant that won't damage any surface. As for any other issues, I wish CR was more detailed in their rating.

Prefer ratings from True Delta. https://www.truedelta.com/Hyundai-Genesis/problems-777/2015

Have you actually seen the CR reliability ratings? They are a lot more detailed than True Delta. For example, they distinguish between major engine problems and minor engine problems (same for transmission). The people in this forum have not reproduced the CR ratings in any of their posts.

 

[glennk]

Have you actually seen the CR reliability ratings? They are a lot more detailed than True Delta. For example, they distinguish between major engine problems and minor engine problems (same for transmission). The people in this forum have not reproduced the CR ratings in any of their posts.

Yes, I have. And while they are broken down into two categories (major/minor), details about what specifically is causing a lower rating are no offered. True Delta allows you to view comments, which feeds back into the detailed breakdown (pie chart) of percentages and cost. CR has the ability to "drill down" into these details, but chooses not to give us the higher level points.

 

[Mark_888]

Yes, I have. And while they are broken down into two categories (major/minor), details about what specifically is causing a lower rating are no offered. True Delta allows you to view comments, which feeds back into the detailed breakdown (pie chart) of percentages and cost. CR has the ability to "drill down" into these details, but chooses not to give us the higher level points.

I will give you that Delta has comments and that CR does not. But I am pretty sure that the CR sample size is much larger, and is more random (not just submitted by people who are complaining). This forum is probably the most valuable source of information, for those willing to do the research of comments already posted. Some people are too lazy to search for old posts on this forum, and expect everyone to reply to a new thread, which obviously is not statistically accurate of how widespread a problem is.

 

[Lord Humunculous]

CR is not nearly as relevant as it once was. They have shown too often they can no longer keep up with product cycles and very often use identical rating for products they deem similar even when it is clearly shown by other parties that they are not. For a dishwasher? Sure, I might see what they have to say. Air cleaner? No, they simply won't measure everything. For example, I own two of the very units, IQAHPP (standard and multi gas), they have consistently poopooed even though they have never reviewed it. I know it works, I have devastating allergies now and can attest to both units' effectiveness. Yet they think the blue air is the cats ass (and yes, they are fairly good). Bottom line, CR just doesn't have the clout to sway my opinion, certainly not on cars. My experience with my 16 ult awd is inconsistent with their findings. jm2c

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[Mark_888]

CR is not nearly as relevant as it once was. They have shown too often they can no longer keep up with product cycles and very often use identical rating for products they deem similar even when it is clearly shown by other parties that they are not. For a dishwasher? Sure, I might see what they have to say. Air cleaner? No, they simply won't measure everything. For example, I own two of the very units, IQAHPP (standard and multi gas), they have consistently poopooed even though they have never reviewed it. I know it works, I have devastating allergies now and can attest to both units' effectiveness. Yet they think the blue air is the cats ass (and yes, they are fairly good). Bottom line, CR just doesn't have the clout to sway my opinion, certainly not on cars. My experience with my 16 ult awd is inconsistent with their findings. jm2c

If you are talking about the subjective CR ratings of cars, I agree.

But if you are talking about the CR reliability ratings, which are compiled by having a relatively large number of CR members (and former members) respond to a survey online, where owners rate the reliability of various components of the car, then I would say it is the most accurate and statistically valid information available anywhere on reliability. The reliability information is gathered for cars, appliances, services, etc.

I would suggest you look at the CR reliability ratings before criticizing them, as they are calculated by computers based on the online surveys, and NOT subjective evaluations by anyone at CR.

I do agree that the CR subjective ratings of cars, appliances, etc are not all that helpful. For example, if CR evaluates a washing machine, they rate water conservation and energy usage as more important than getting clothes clean when ranking them. I personally don't evaluate washing machines that way, so I take their subjective rating with a grain of salt. But if I want to see which washing machine manufacturers have the best reliability, the CR information is very valuable to me.

 

[Lord Humunculous]

they rate water conservation and energy usage as more important than getting clothes clean when ranking them. I personally don't evaluate washing machines that way

I agree, nor do i, and thats where they primarily fault the IQAs I have, due to energy usage, anyone with severe allergies doesn't care about that aspect. I actaully bought my cheapie washer and dryer due to CR and I have had them trouble free for almost a decade now. So yes they are useful, but I do not discount the validity of the external ratings. But there are some things where just doing one's due diligence and personally accumulating all opinions and rating by scouring all reviews etc on the wevb prior to making one's purchase (something the VAST majority of American consumers do not) is the only way to go. This was how I finally came to the decision to buy my ult awd, granted it literally took 18 months (I don't take big purchases lightly) to be sure, but I feel I made the best call.

 

[cuervoman]

I have to agree with that statement. My 2015 Genesis with the "Tech" package is short of being what it should be. I have a 12 YO CLK 500 convertible with less rattles and my F-150 is more advanced than this car.
Now let's talk about service! Terrible is the only word for it. I have tried 3 dealers in my area and they all are just terrible.
I'll be selling at a loss if anyone want's a beautiful "not ready for prime time" Genesis. Cancelled my HPP warranty today too.

 

[Genesis Gal]

Do Not Use CR for your DW or any appliance. I used to always follow them, and purchase the **Best Rated In All Catagories**. I would like to send CR bills for the junk I purchased. They would never addressed the Front Loader problems -
** We are on a Genesis Forum, so I am trying to find out how ofter I should change the oil for my 2015 Genesis Sedan?? Dealer told me to wait longer than manual - husband disagrees. Any Help??

 

[Lord Humunculous]

don't mean to derail the topic, but oils can last a lot longer than they used to, almost surprising so, but if ya'll don't do it yourself, I would rec just going with factory timing, whether the dealer "wants" to or not. The second you don't and they can document it, (believe me when I say they will never give you written proof of them saying the intervals should be longer) you can say goodbye to potential related but still legit warranty claims down the road.

 

[glennk]

I will give you that Delta has comments and that CR does not. But I am pretty sure that the CR sample size is much larger, and is more random (not just submitted by people who are complaining). This forum is probably the most valuable source of information, for those willing to do the research of comments already posted. Some people are too lazy to search for old posts on this forum, and expect everyone to reply to a new thread, which obviously is not statistically accurate of how widespread a problem is.

I'll give you points on the volume of data. But, they do not share the detailed reasons behind the rating at each grouping (Engine Minor, Engine Major). They are capable of doing this, but choose not to.

As for "lazy" people and searching, have you bothered to think outside of the limited box you are in? What happens if the individual isn't as technically saavy as you? Rather than ridicule and demean people, provide positive and helpful comments.

 

[Mark_888]

I'll give you points on the volume of data. But, they do not share the detailed reasons behind the rating at each grouping (Engine Minor, Engine Major). They are capable of doing this, but choose not to.

As for "lazy" people and searching, have you bothered to think outside of the limited box you are in? What happens if the individual isn't as technically saavy as you? Rather than ridicule and demean people, provide positive and helpful comments.

I don't understand what you mean by "share the detailed reasons behind the rating at each grouping (Engine Minor, Engine Major)." You mean ask for and print the comments of each person who submitted information? The CR sample size is too large for that, and doing so would not be statistically valid to look at only a portion of the comments. Yes, it might be nice to get some detailed information about specific engine or transmission problems, and in that case this forum is the best source for that. However, as some noted, it is hard to know exactly how often a problem occurs just be reading this forum, since usually only people with problems post complaints.

I would think that most people know how to use google search (or some other search engine) which will find stuff on this and other forums. This forum also has its own search function. If someone wants to know how to search, I am sure that forum members would offer them assistance.

 

[Inokea]

If you change oil and do the alignment yourself, does that void The warranty?
I'd rather do the work myself.... andI know it was done right.
What about tires? The dealer told me for tire warranty I had to buy tires only from them.... sounds fishy to me.

 

[Mark_888]

If you change oil and do the alignment yourself, does that void The warranty?
I'd rather do the work myself.... andI know it was done right.
What about tires? The dealer told me for tire warranty I had to buy tires only from them.... sounds fishy to me.

You can do your own maintenance so long as you save all the receipts and record the dates, mileage, etc.

Tires warranties are offered by the tire manufacturer, although if a problem occurs early enough, a dealer "may" replace them (especially if you bought them with the new car or from the dealer). This is normal in the entire auto industry. OEM tires on new cars typically wear out quickly, since they were not chosen for longevity.

 

[Nobody]

I decided to complete the Consumer Reports spring survey and reported zero issues with my 2016 Genesis. I will be interested to see if the bubbles improve in CR when the next car report is released!