Are the dealers getting any better?

[Mark_888]

I think you are missing one major point.
A lot (if not most) of the people that lease these types of cars are doing so as a business ''Company Car''
The 2K is not important vs the ability to drive in/drive out with a minimum of time and fuss.

If I have appointments where I need to take a customer out to lunch, or pick up an important Client from the airport, I can't change the plans last minute because my car needed service and Hertz didn't have a luxury model available.
With my M, I don't even think about it. If it's in the shop, I'm still driving an M.

I think you are in a small minority if you are driving your clients around in a Genesis every day and must have a Genesis replacement car (of equal value or better) when you take your Genesis in to get serviced. If that is your situation, then you probably should shop elsewhere or get some kind of agreement with the Hyundai dealer ahead of time about loaners, and tell them you will pay more for the privilege. I don't want to pay more for my Genesis just because you must have a free Genesis loaner, especially since I rarely take my car to the dealer for service or warranty claims (none so far).

As far as renting, it is usually done with outfits like Enterprise, who will deliver the car to the dealer location or even your home if you want.

 

[Mark_888]

... as I recall Equus Owners get "Silver Platter" Service, whereas Genesis Owners get to ride the bus home with the Elantra owners.

Have you checked out the price difference between loaded Genesis and Equus. Huge difference even though same drivetrain, a few more luxuries like air suspension, but one is paying several thousands of dollars for the "Silver Platter" service. But even for Equus, I know that they will pick up and deliver your Equus when it needs service, but do they guarantee an Equus loaner? Not sure they can guarantee that since they usually don't have a lot in stock.

 

[sandy]

Have you checked out the price difference between loaded Genesis and Equus. Huge difference even though same drivetrain, a few more luxuries like air suspension, but one is paying several thousands of dollars for the "Silver Platter" service. But even for Equus, I know that they will pick up and deliver your Equus when it needs service, but do they guarantee an Equus loaner? Not sure they can guarantee that since they usually don't have a lot in stock.

Either an Equus or a Genesis.

 

[BacktoHyundaibychoice]

I no longer live in that area, but I'll tell you a couple of things I would look for: first, if the dealership has qualified to sell the Equus. A dealership has to get some special training to do that and I'd use that as a quick proxy for how serious they are about upmarket sales. Second, check if the dealer is part of a large sales group. I bought my car at a dealer owned by Penske, and it was situated next to a Penske-owned Honda dealer. I got treated well, and I attribute that in part to the increased professionalism that comes with bigger businesses.

Good advice re the Equus.

 

[BacktoHyundaibychoice]

Either an Equus or a Genesis.

Lowly Genesis. Fixed.

 

[TimC]

I think you are in a small minority if you are driving your clients around in a Genesis every day and must have a Genesis replacement car (of equal value or better) when you take your Genesis in to get serviced. If that is your situation, then you probably should shop elsewhere or get some kind of agreement with the Hyundai dealer ahead of time about loaners, and tell them you will pay more for the privilege. I don't want to pay more for my Genesis just because you must have a free Genesis loaner, especially since I rarely take my car to the dealer for service or warranty claims (none so far).

As far as renting, it is usually done with outfits like Enterprise, who will deliver the car to the dealer location or even your home if you want.

Point taken.
So it's back to the Infiniti dealer I go.

I still like the looks of the Genesis better than the M56, but I really must be in the minority that thinks this car deserves to treated as an Elite Luxury Class Automobile.

It sure looks and drives like one...

Thanks to all.

 

[Car Fan]

I think you have to take into consideration the profit margin of the deal. Many dealers are selling Genesis models and only making a few hundred dollars profit, doing oil changes for $29.99, etc, and in that case it is hard for them to supply loaners. I doubt that an Infiniti dealer sells with such low profit margins. Personally, I would be happy with any loaner (even a used car), or in many cases I just get a ride to work in their courtesy van and someone from work drops me off at dealer at end of day.

What does concern me about Hyundai dealers is whether they have competent service employees who actually know how to service my car. That is by far the most important factor for me, and I wonder about that sometimes when I talk to them, and because I am fairly certain that most Hyundai dealers are paying their employees less than Infiniti, Acura, Lexus, and probably even less than Toyota and Honda dealers pay their service employees.

I say this as an owner of my 2nd Genesis this time a 2012. The dealership service department is the weak link and it has nothing to do with a loaner car. My 2009 had two maybe three minor problems over the 2.5 year period that I had it which is why I bought another. on the other hand missing oil caps, loose center wheel caps, and techs who had never worked on a Genesis before caused me to cringe at the thought of going to the purchasing dealer for service. And don't think of asking a question about a Genesis feature. From claiming that thecars aren't satellite ready to not knowing about the reverse mirror tilt feature the level of ignorance is remarkable.

Fortunately the car itself is bulletproof and dealer encounters aren't a necessary experience.

 

[TimC]

Well, after looking at the cost of a new comparably equipped M56 go north of $68K, in my driveway now sits a 2012 Genesis R-Spec, Black.

Now to take it out for a drive.
Believe it or not, I never test drove it.
I did the entire deal via email and a phone call, and just had them deliver it to me today.

I bought it from Capitol Hyundai in San Jose, so I'll post up reports about them when I actually go see their dealership.

Tim

 

[pilotdane]

I never drove my car until I brought it home. I test drove a similar model at a dealer nearby and made the deal for my car via the Internet and over the phone. The next day the salesperson picked me up at the airport and two hours later I was on the road heading for home.