Battery Preconditioning Trickery?

[Zcd1]

At what outside temperature should you activate the battery conditioning?
The battery conditioning feature automatically activates when the battery is below 21°C (68°F), provided the following conditions are met:

• Battery Pre-Conditioning must be enabled in the AVN system.
• A DC Fast Charger must be set as the destination in the navigation system (Apple CarPlay or Android Auto cannot be used for this function).
• Pre-conditioning activates approximately 30 minutes prior to reaching the charger. However, this timing may vary due to other active vehicle conditions.
• The high-voltage battery’s State of Charge (SOC) must be at least 24%.
• The time required to reach the optimal battery temperature must be equal to or less than the travel time to the charger.
• The distance to the charger must be less than the vehicle's available range.

I believe that I experienced the poorly thought out implementation of the preconditioning programming on my recent road trip. When the DCFC station was set as a waypoint in the NAV, preconditioning never activated. Only once I set the station as the final destination did preconditioning finally start.

Where is the logic in that logic? If a fast charger is part of the trip plan and the battery requires preconditioning for optimum charging, shouldn’t that be enough to trigger preconditioning?!?!

 

[brucek]

I believe that I experienced the poorly thought out implementation of the preconditioning programming on my recent road trip. When the DCFC station was set as a waypoint in the NAV, preconditioning never activated. Only once I set the station as the final destination did preconditioning finally start.

Where is the logic in that logic? If a fast charger is part of the trip plan and the battery requires preconditioning for optimum charging, shouldn’t that be enough to trigger preconditioning?!?!

The DCFC has to be one of the destinations, as far as I can tell.

On Friday, I took my parents to the small Wilmington Airport, and an EA charging station is under 5 miles away. It was freezing temperatures, so I decided I needed to get preconditioning to start ASAP. I put the charging station destination in and then added the airport. As I had hoped, it started heating the battery right away. When I got to the charger, I had to wait about 15 minutes. As I waited, I decided to look at the battery temp, which was down to 77F.
I wanted to keep the battery warm, so I tried to put the charger I was at in the destination, but it said the destination was too close. I then searched for a nearby charger and found one about 6 miles away and set it as the destination. With the car running in park mode, I noticed the preconditioning icon came on to heat the battery back up.
I was surprised but happy it came on while I was not moving. This may be an option for noremacnova, who started this thread.

 

[Looney100]

I have never been able to get preconditioning to work on my 2023 GV60 Advanced. The dealer says that it works, but it doesn't. I have contacted Genesis about it several times. Finally they sent me the following message about a month ago to answer my specific questions (in bold). I tried all of these steps, but still not working.

****************************
Thank you for contacting Genesis Customer Care. We truly value your time and the opportunity to assist you with your inquiries regarding the Winter/Battery Conditioning Mode for your 2023 GV60.We’re sorry to hear that your mobile app is missing this feature. We’d like to submit a ticket to our engineering team to investigate and resolve this concern. To move forward, we kindly request that you call us directly so we can document your issue in detail and submit the necessary request to our engineers. In the meantime, here are the answers to your questions regarding the Battery Conditioning Mode:

At what outside temperature should you activate the battery conditioning?
The battery conditioning feature automatically activates when the battery is below 21°C (68°F), provided the following conditions are met:

• Battery Pre-Conditioning must be enabled in the AVN system.
• A DC Fast Charger must be set as the destination in the navigation system (Apple CarPlay or Android Auto cannot be used for this function).
• Pre-conditioning activates approximately 30 minutes prior to reaching the charger. However, this timing may vary due to other active vehicle conditions.
• The high-voltage battery’s State of Charge (SOC) must be at least 24%.
• The time required to reach the optimal battery temperature must be equal to or less than the travel time to the charger.
• The distance to the charger must be less than the vehicle's available range.

How can you condition the battery when planning a home charge, and how far away do you have to be for battery conditioning?
If you are planning to charge at home, you can set a DC Fast Charger destination within 30 miles of your current location. As long as the conditions outlined above are met, pre-conditioning will automatically activate.

If you have additional questions or concerns, or if you would like us to submit the ticket to our engineers regarding the mobile app issue, please contact us at the number below.

Thank you for being a valued member of the Genesis family.

Respectfully,

Genesis Customer Care
(844) 340-9741
Monday-Friday: 5:00 AM to 5:00 PM Pacific Time
Saturday: 6:30 AM to 3:00 PM Pacific Time
Sunday: Closed
For open campaign information, please visit: www.genesis.com/recall
************************

I have not yet followed up on this because I would like to get my dealer (Genesis of Alexandria) to try one more time, but they do not return my phone messages or emails. Maybe I will try another dealer.

I'll try to do a better job at addressing your issues than Genesis did.

• In case you overlooked the comment about it being enabled in the settings - This is important. It is possible that it's not enabled.
• Be aware that it takes a couple minutes before the preconditioning will activate once you've set your destination.
• At what temperature should you activate preconditioning? All temperatures, whenever you want the maximum charge rate the car will allow. If the battery doesn't need to be warmed, it won't activate. Their comment about when the battery is below 21C is nonsense as the car doesn't display battery temps, so a driver would never know when this is the case - unless they're using an aftermarket OBD reader.
• How far in advance should you activate preconditioning? As early as possible. I've found that the car makes some calculation as to how long it needs to hear up. If you're three hours from the charger and only need to increase temps by 5C, it won't be unnecessarily draining the battery for 2:45. If anything, I've found that it could sometimes use a few more minutes, given the cold temps we get around here.
• The 24% battery comment is outdated. Preconditioning will operate lower than that.
• How can you condition the battery when planning a home charge? Unless I'm misunderstanding something here, Genesis's response is completely wrong. Preconditioning is totally irrelevant and unnecessary for charging at home - unless somehow, you've got a DCFC unit in your garage.

I've been active in this forum before any of us were driving GV60s, and can't recall anyone else mentioning a similar issue to yours. If the dealership is claiming it works, I suspect you may be missing something in your attempts to activate.
Sadly, your comments on a non-responsive dealer come as no surprise - and Genesis HQ is little better.

Let us know how it goes.

 

[dipseydo]

I’m watching the ionic guys roadtrip with the New Ionic 5 and it does have manual battery preconditioning feature. Hopefully we get that as a software update

 

[Zcd1]

The DCFC has to be one of the destinations, as far as I can tell.

Right and it IS a destination if it’s one of the waypoints, right?? That’s what’s inane about the problem: by definition, a waypoint is a destination in and of itself, so ESPECIALLY if that waypoint is a charger, shouldn’t that activate preconditioning if conditions require it?

Contrast that with Tesla’s approach which not only automatically adds Supercharger stops to any route that’s beyond the car’s range, but also automatically preconditions the battery AND estimates the expected charging time and adds it to the trip duration.

Genesis’s approach requires lots of planning and even workarounds, while Tesla’s approach simply works with no extra user input required, plus is fully transparent about what’s occurring.

 

[Looney100]

Genesis’s approach requires lots of planning and even workarounds, while Tesla’s approach simply works with no extra user input required, plus is fully transparent about what’s occurring.

Very true. Road trips require both the built-in nav for pre-conditioning and ABRP or similar to properly plan range, charging stops, and timing.

 

[Zcd1]

Very true. Road trips require both the built-in nav for pre-conditioning and ABRP or similar to properly plan range, charging stops, and timing.

It’s honestly ridiculous.

I had hoped that a NAV update would bring functionality similar to Tesla - I thought it had actually.

It’s frustrating to realize that’s not the case.

Surely H/K/G are aware of how ABRP works, and how Tesla (and Rivian and doubtless many Chinese EVs) do road-trip planning??

 

[Lalin]

I wanted to keep the battery warm, so I tried to put the charger I was at in the destination, but it said the destination was too close. I then searched for a nearby charger and found one about 6 miles away and set it as the destination. With the car running in park mode, I noticed the preconditioning icon came on to heat the battery back up.
I was surprised but happy it came on while I was not moving. This may be an option for noremacnova, who started this thread.

I tried that trick but my car didnt fall for it. Preconditioning never restarted although the “other” EA was 16 miles away.

 

[gvjim]

aware of how ABRP works, and how Tesla (and Rivian

Did you know that Rivian purchased ABRP?

Hyundai would have to develop this capability from scratch. I'm not holding my breath.

 

[Zcd1]

Did you know that Rivian purchased ABRP?

Hyundai would have to develop this capability from scratch. I'm not holding my breath.

Yep, knew that.

VW just inked an agreement with Rivian for vehicle control architecture, so Rivian appears to be open to monetizing its assets. ABRP would seem to be a prime opportunity.

But H/K/G could also simply emulate Tesla’s approach as well.

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