[!!] Big problem [!!]

[DominicJE]

I am buying the vehicle.

 

[DominicJE]

Update:

So after back and forth e-mails with Consumer Affairs, they can not retrieve my device ID after providing all the needed information.
They will be bringing the regional office to work with my dealer to address my concerns as my dealer is refusing to do the work without me paying for a new unit as they believe it is not under warranty.

They say I will hear back within 5 business days on an update to my case.
Even MapnSoft says it should be covered under warranty if they can't get the device ID.

I'll keep everyone updated on this as I receive them.

 

[marty5marty]

Did you ask other dealers if it's covered under warranty? your dealer seems shady for some reason....

 

[Mark_888]

It's really up to HMA, not the dealer, as to whether it is under warranty. Probably the dealer doesn't want to get stuck with the bill if Hyundai denies the claim. The warranty covers defects in manufacturing or workmanship, not customer error. MapnSoft has no say-so as to whether it is covered under the warranty.

 

[DominicJE]

Good news! Hyundai motor affairs approved my navigation replacement. Dealer will be calling me this week for appointment.

 

[mcginnpm]

Good news! Hyundai motor affairs approved my navigation replacement. Dealer will be calling me this week for appointment.

Good to hear that they came to their senses. I had a similar issue when my Genny was in for a TSB on the ESC. The fix required installing some new S/W via a CD. When I got my car back, the NAV system would not boot up and the H/W and S/W versions normally listed on the engineering page were blank. The dealer said that my 38 month old Genny was past the 36 month warranty for the NAV system, that I "broke" the NAV system when I checked the engineering page, and that I'd have to pay to fix it.

I pointed out that my NAV system worked fine when I brought it in, but it didn't when I got my car back. I asked how I could "kill" the NAV system by simply checking the S/W and H/W versions listed on the engineeing page. I also pointed out that there was a big yellow warning banner on the TSB that said "Do not turn off the NAV system or cycle the ignition while the S/W is updating" and asked him if this could have been the cause of my NAV failure.

It took a month's time and a letter to Hyundai Corporate and Regional HQ to get the Head Unit replaced. Personally I think Hyundai has a major issue with the quality of the Head Unit. I continually read about issues revolving around problems that occur when S/W updates are done. Its like installing a new version of MS Office on your computer and then having the hard drive crap out.

 

[Mark_888]

Good news! Hyundai motor affairs approved my navigation replacement. Dealer will be calling me this week for appointment.

If I were Hyundai, I would only replace Nav unit if you agreed to get the new device ID tattooed on your arm.

 

[Jbo]

Did you learn anything here?

 

[DominicJE]

Lesson learned, everyone makes mistakes and is not perfect.

 

[Mark_888]

Lesson learned, everyone makes mistakes and is not perfect.

Everyone makes mistakes, and sometimes technology fails, so always have a backup copy of everything.

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[Enterprise]

Re: [!!] Big problem [!!] tech package

Having similar problem w Bluetooth, NAV, guidance, phone since oil change.

Intermittent & escalating problems...can't phone, no voice guidance, control knob won't do anything, radio then turns on by itself , NAV guidance comes on by itself, cannot end phone calls.

Then everything works fine for awhile. Worked perfectly until oil change. Warranty expired 20 days ago.

Anyone have suggestions?

2009 Genesis Sedan 4.6 Tech Package

 

[DominicJE]

Just an update that I got the new head unit and also my new V5 map installed. Everything worked out great in the end and Hyundai Motor Affairs took good care of me.

 

[OneFunGenesis]

Glad to hear that! Didn't take too long haha. Glad to see HMA is pulling through!!

 

[xiaphin]

Glad it was replaced under warranty. They need to take note of this issue with the ID not being easily retrievable. The majority of products on the market that has specific ID's can be located on the device itself or by manufacturer.