Bluelink Issues

[decoman]

Hello all, I am the proud honor of the 2015 Genesis with the ultimate package. This is my second Genesis. I like everything about this car and everyday I discover something new. But I'm having an issue with the bluelink. It will not connect. I have spoken to bluelink and the dealership and both keep giving me the runaround. Each pointing the finger saying it something the other didn't do. I had the dealership contact bluelink and both said everything seems to be in order. I know what the issue is, it's the headunit for bluelink is deffective. I told the dealership either fix it or take the car back and give me my money.
My question is why is Hyundai dragging their feet to resolve this issue?

 

[decoman]

This is the response I got from Hyundai. This has been going on for 2 weeks!!!!

Thank you for contacting Hyundai Motor America. We are sorry to learn that you have been experiencing a concern setting up your Blue Link in your 2015 Genesis.

Our records indicate that you have been working with the staff of Dealer Hyundai to resolve your concern with your Blue Link and MyHyundai account. Our records also indicate that they have been trying to contact you to gather some information from you. Based upon the information we have available, we recommend your next step would be to contact the sales department of Moon Township Hyundai to have them complete a VIN Rest. This will allow you to add your 2015 Genesis to your current MyHyundai account. You can contact Dealer Hyundai by phone at (412) 269-1234. Your salesman may be able to complete your VIN Rest without you having to go to the dealership. Please contact dealer Hyundai and find out what information they need from you to complete your VIN Rest. We sincerely aplogize for any inconvience this may have caused you.

At this time we have documented your comments as part of your case. If we can provide further assistance, you can reach us by calling our toll-free customer service number, (800) 633-5151. Our hours of operation are 5:00 a.m. to 7:00 p.m. Pacific Time Monday through Friday and 6:30 a.m. to 3:00 p.m. Pacific Time Saturday & Sunday. When contacting us, please reference your case number ####### and any Case Manager can assist you. We look forward to assisting you further.

Thank you for contacting Hyundai Motor America and we are confident you will enjoy driving your Genesis for many miles to come.


Any suggestions??????

 

[Ernie3647]

I would have to ask the dealer “what is a Vin Rest” and why would they have not done so before.

 

[Alwaysforward]

^^^

Agree. They need to reset your VIN number in the system and this should fix the issue. Most likely your salesman inadvertently entered in the incorrect vin number against your account. Just a thought.

 

[decoman]

The dealership did reset the VIN number (which was correct) and then tech tried to ping the car and nothing happened. I am so frustrated about this. This is crazy! Both the dealer and blue link acknowledge that their is an issue, but my question to them is what are you going to do about it. We all know their is an issue, that's why it's not working! DUH???

 

[Aquineas]

The dealership did reset the VIN number (which was correct) and then tech tried to ping the car and nothing happened. I am so frustrated about this. This is crazy! Both the dealer and blue link acknowledge that their is an issue, but my question to them is what are you going to do about it. We all know their is an issue, that's why it's not working! DUH???

Make sure the dealer knows you're documenting the failed attempts to fix the car.

 

[BacktoHyundaibychoice]

What missing functionality is driving you so crazy? Remote start? (Only one I ever use.)
Just curious...

 

[italiabrain]

If your experience has been one of not receiving a service you have paid for after multiple attempts to correct the issue your potential steps include contacting the better business bureau or performing a charge back through your CC company (but not both IMO). At 2 weeks, and them appearing to be acting in good faith at least trying to fix it, I wouldn't personally jump to either of those yet.