A few months back I decided to get the BlueLink service activated on my car because I wanted to use the remote start on the iPhone BlueLink app. However it has been a nightmare.
It started after registered my car on the Hyundai BlueLink website then tried to use the BlueLink in my Genesis and I got an activation error.
That’s when I decided to take my car to the local dealer to have the problem fixed.
The associate at the local dealer believed I didn’t register my account properly on the website and wanted me to register my account again.
So we registered the car again on the Hyundai BlueLink site and waited 24-hrs and it still did not work, so I went back to local dealer. This time the service manager at the local dealer said the associate that previously helped didn’t know what they were doing and wanted me work with another associate who knew about using Hyundai BlueLink. So again we reregistered the car on the Hyundai BlueLink web site and waited a few days and you guessed it, didn’t work.
Brought the car back to the dealer again this time they wanted to replace the radio unit in the car. The associate who was the Hyundai BlueLink expert contacts Bluelink customer service to let them know that the account was still not working and that my 3-month free service needed to be extended. BlueLink customer service said they would note it in the account and take care of me. Then the service department said they would contact me when the radio unit comes in and would set an appointment to replace the radio. A month and a few weeks pass and no call.
So I called the dealer and they had not ordered the radio unit but wanted me to bring the car in because Hyundai BluLink customer service wanted to try another alternative. According to Hyundai they felt the last associate who helped me didn’t know what he was doing. So after a day of trying the alternative the BlueLink in the car still didn’t work. Finally Hyundai decided to replace the radio unit.
After a few weeks pass the local service department installs the new radio unit and they get the BlueLink working. But then there’s another problem. I check my credit card account and to my surprise I have multiple charges from Hyundai BlueLink on my account. They didn’t extend out the trial period after months of problem with the radio unit.
I contact BlueLink and they agree it was their fault for the multiple changes and decide to give me free BlueLink service for a year and refund all the charges made. But to do the free service BlueLink wanted to wipe out the account and start all over. They would contact me in a few days to reactivate the service.
After a few days I called back to reactivate the BlueLink account and while on the phone they sent an email to activate the account but the once on the Hyundai BlueLink website the account wouldn’t activate. BlueLink then tells me to go back the local dealer and have the account activated. After the drama with between the local dealer and BlueLink I told them that was not a good idea. So BlueLink associate said they would work with their I.T. department and get the issue resolved and call me back in a few weeks. They would also send me a complementary $100 service gift certificate for the problems I have dealt with after speaking with a supervisor.
Weeks pass and no call from BlueLink customer service. I decided to call BlueLink to check on the update on the issue. They wanted me to go back through the same activation process through the BlueLink website. They still couldn’t get website to activate the account. I asked to speak with supervisor about issue and my concerns. The supervisor stated he would look into the matter personally and contact me back. Weeks pass again … no phone call.
I call Hyundai BlueLink back again and I found out Supervisor closed the support ticket. We go thru the same activation process again and decide send the issue to the IT department.
Days past and I finally get a call from a BlueLink associate to have me reregister directly on the Hyundai website. So we go through the activation process on the site create register the Genesis again. Then the BlueLink associate said everything was set and to wait 24-hrs to try the BlueLink app and in the car. He also said he would do a follow up call and he would extend the BlueLink service out for a year. The next day I tried the BlueLink in my car and app and again nothing was working. Error message in the both car and app said call BlueLink customer service.
So I waited today to see if I would get a follow-up call but there was none. So I called BlueLink again today. I explained my problems to the associate and the associate then states I am talking to the right person who knows what to do. We tried the BlueLink in the car twice and it didn’t work. Then we reset the radio unit and the BlueLink didn’t work. Then the associate wanted to know what app I was using with the car in the past. I mentioned that I was using the BlueLink app. She mentioned that I shouldn’t use the BlueLink app but the Genesis app because it doesn’t work properly. I then mentioned to the associate that using the BlueLink app has worked in the past and no representative I have spoken to stated that I had to use the Genesis app. The associate then stated that she will have to call me back in 2-3 days because they need to have the BlueLink engineers look into the problem.
Pretty bummed by the Hyundai BlueLink customer service I’ve gotten.
It started after registered my car on the Hyundai BlueLink website then tried to use the BlueLink in my Genesis and I got an activation error.
That’s when I decided to take my car to the local dealer to have the problem fixed.
The associate at the local dealer believed I didn’t register my account properly on the website and wanted me to register my account again.
So we registered the car again on the Hyundai BlueLink site and waited 24-hrs and it still did not work, so I went back to local dealer. This time the service manager at the local dealer said the associate that previously helped didn’t know what they were doing and wanted me work with another associate who knew about using Hyundai BlueLink. So again we reregistered the car on the Hyundai BlueLink web site and waited a few days and you guessed it, didn’t work.
Brought the car back to the dealer again this time they wanted to replace the radio unit in the car. The associate who was the Hyundai BlueLink expert contacts Bluelink customer service to let them know that the account was still not working and that my 3-month free service needed to be extended. BlueLink customer service said they would note it in the account and take care of me. Then the service department said they would contact me when the radio unit comes in and would set an appointment to replace the radio. A month and a few weeks pass and no call.
So I called the dealer and they had not ordered the radio unit but wanted me to bring the car in because Hyundai BluLink customer service wanted to try another alternative. According to Hyundai they felt the last associate who helped me didn’t know what he was doing. So after a day of trying the alternative the BlueLink in the car still didn’t work. Finally Hyundai decided to replace the radio unit.
After a few weeks pass the local service department installs the new radio unit and they get the BlueLink working. But then there’s another problem. I check my credit card account and to my surprise I have multiple charges from Hyundai BlueLink on my account. They didn’t extend out the trial period after months of problem with the radio unit.
I contact BlueLink and they agree it was their fault for the multiple changes and decide to give me free BlueLink service for a year and refund all the charges made. But to do the free service BlueLink wanted to wipe out the account and start all over. They would contact me in a few days to reactivate the service.
After a few days I called back to reactivate the BlueLink account and while on the phone they sent an email to activate the account but the once on the Hyundai BlueLink website the account wouldn’t activate. BlueLink then tells me to go back the local dealer and have the account activated. After the drama with between the local dealer and BlueLink I told them that was not a good idea. So BlueLink associate said they would work with their I.T. department and get the issue resolved and call me back in a few weeks. They would also send me a complementary $100 service gift certificate for the problems I have dealt with after speaking with a supervisor.
Weeks pass and no call from BlueLink customer service. I decided to call BlueLink to check on the update on the issue. They wanted me to go back through the same activation process through the BlueLink website. They still couldn’t get website to activate the account. I asked to speak with supervisor about issue and my concerns. The supervisor stated he would look into the matter personally and contact me back. Weeks pass again … no phone call.
I call Hyundai BlueLink back again and I found out Supervisor closed the support ticket. We go thru the same activation process again and decide send the issue to the IT department.
Days past and I finally get a call from a BlueLink associate to have me reregister directly on the Hyundai website. So we go through the activation process on the site create register the Genesis again. Then the BlueLink associate said everything was set and to wait 24-hrs to try the BlueLink app and in the car. He also said he would do a follow up call and he would extend the BlueLink service out for a year. The next day I tried the BlueLink in my car and app and again nothing was working. Error message in the both car and app said call BlueLink customer service.
So I waited today to see if I would get a follow-up call but there was none. So I called BlueLink again today. I explained my problems to the associate and the associate then states I am talking to the right person who knows what to do. We tried the BlueLink in the car twice and it didn’t work. Then we reset the radio unit and the BlueLink didn’t work. Then the associate wanted to know what app I was using with the car in the past. I mentioned that I was using the BlueLink app. She mentioned that I shouldn’t use the BlueLink app but the Genesis app because it doesn’t work properly. I then mentioned to the associate that using the BlueLink app has worked in the past and no representative I have spoken to stated that I had to use the Genesis app. The associate then stated that she will have to call me back in 2-3 days because they need to have the BlueLink engineers look into the problem.
Pretty bummed by the Hyundai BlueLink customer service I’ve gotten.
