Bluetooth w/Motorola Q9c Issue

[Will3.8]

First off I am new to the board and a new Genesis owner. The car is amazing. And the compliments and inquiries from people at the gas station and around town do not stop. Valets love it and cannot believe it is a Hyundai.

Anyway, one issue I am having, on an intermittent basis, is the connection between my Genesis integrated tech system and my Motorola Q9c phone. When I try to end a call the Genesis system thinks the call is still connected even though my phone has disconnected from the call and returned to standby mode. At this point I can not make another call. If I try to make an outbound call by dialing out via the Genesis system it displays a message: "The phone line is in use. Try again later". If I try to dial out directly from my phone, the phone connects but the connection is ignored by the Genesis system. Also, I can not hear the audio on my handset as it is connected to the Genesis via Bluetooth and is in handsfree mode. In order to make another call I must either re-boot my phone, which resets the bluetooth connection with the Genesis system or use the Bluetooth disconnect/connect command via the Genesis system Phone menu Settings section.

I have called Hyundai, who turned me on to BlueConnect. BlueConnect said their system is not used in the integrated tech system. The dealer does not have a clue on how to solve this or who to contact to resolve the matter. Anyone else experience a similar issue or have suggestions for a solution?

Thanks!

 

[BaywayRic]

WILL, AND CONGRATS ON YOUR NEW RIDE!

The BlueConnect system is in the non-tech pack cars.

How are you trying to disconnect the call, from the phone or the car?

Easiest way is to hold down the phone button on the left side of the wheel for more than 1 sec, and your done.

 

[Will3.8]

Thanks Ric. I have tried to disconnect all three ways when ending various calls to see if there would be any difference. I tried using the End button from the center dial, holding down the phone button, and disconnecting from my phone, and they all have the same result.

 

[BaywayRic]

Can't seem to find it at the moment, but there is a thread in here that describes issues with a smart phone. Apparently when the 3G phone polls its network for email, etc. it "walks on" the bluetooth and causes strange behavior. But it might describe the "intermittant" part of your issue.

In your troubleshooting, you might want to "turn off" the network portion of the phone, then see how it behaves in the car with bluetooth only. That will help in determining if you have a phone issue or a car issue.

 

[Mgrig]

Make sure you do not have a blue tooth headset nearby that is also connected. My Moto Q has the problem when both my headset is also paired to the Blue connect device in the car.

this does not happen with my SAGA phone though.

 

[jdisles]

Just picked up my 4.6 Genesis a couple of days ago and am having the exact same problem with my Q9C.

I'm going to start digging in and will provide any information I come up with.

Before I start, any updates on this particular problem?

 

[ImInPA]

I am not familiar with that particular phone, but, make sure that only the phone functionality is being paired. Sometimes other blutooth functionality can inadvertantly get paired along (i.e modem, file sharing, IBEX, etc. Some buthetooh phones also drop into standby mode as well rather than drop the connection. See if there are any "extra" settings on your phone. Also, the suggestion above about severing the call from the Genesis side as opposed to the phone side is a good thing to try as well.

 

[wayoutwest]

Did some searching and found this post on the same issues over at everythingq.com, but with Infiniti/BMW. I have just done all of these hacks to my Q9c and will report back in the next day or so after I get a chance to pair it with the Genesis and make a few calls:

http://www.everythingq.com/forum/moto-q-9c/q9c-and-infiniti-g35x-bluetooth-problem-16833-4.html

This hack will fix Bluetooth handsfree issues many people experience when pairing a Moto Q 9 series with Infiniti automobiles. It requires that you modify the registry to reconfigure the Bluetooth internal settings. Like any registry modification, perform at your own risk. If you accidently brick your phone - it's all you.

I tested this on Verizon branded Moto Q 9m and 9c models and it works when paired with a 2008 Inifiniti QX56 with tech package or a 2007 Infiniti G35 with tech. No other parings have been tested.

I haven't noticed any side effects to the phone's compatibility with other Bluetooth devices so far. If you experience side effects (like headset incompatibility or problems connecting to your PC) please post and we'll try some modifications to the hack...

Special thanks to Stuart Preston's blog for providing an easy sequence for editing the registry on a carrier locked Q. For additional information on enabling the RAPI please refer to that page at:

http://blogs.conchango.com/stuartpreston/archive/2005/11/10/2376.aspx



THE Q/INFINITI HACK:
1. Install a local Registry Editor
http://blogs.conchango.com/stuartpreston/files/regeditSTG.zip

2. Enable RAPI and user provided certificates so a registry editor will work
Navigate to HKLM\Security\Policies\Policies\
Click "Values" soft-key
Change "00001001" value to 1 (decimal) (recovery note: default is 2)
Change "00001005" value to 40 (decimal) (recovery note: default is 16)
Reboot device.
3. [OPTIONAL] Install Mobile Registry Editor on the PC to do the rest of the hack
http://www.breaksoft.com/Blog/Utilities/2005/1/Mobile_Registry_Editor.aspx

4. Modify the HandsFree plug-in:
HKLM\Software\WIDCOMM\Plugin\HandsFree
i. Change SupportedFeatures to 45 (default is 1135)
ii. Add value HFBDA binary, set to same value as LastConnectedBda
iii. Add value HFDeviceType decimal 2

5. Modify the WIDCOMM bluetooth general settings:
HKLM\Software\WIDCOMM\BtConfig\General
i. Change bdaddr to (no value)
ii. Change DisableReopenAudio to 0 (default is 1)

6. Reboot device


Enjoy finally having your Q and your Infiniti without having to "hang up" for 30 seconds every time you get in the car and without worring whether the first connect attempt will be your last.

Post feedback as you field test the hack. Someone should test this with NISSAN branded cars that have the same issue - I'll bet it works on Armada and others.


Technical: The Q uses the Widcomm Bluetooth stack, not the Microsoft stack. Normally Widcomm is considered better than what Microsoft ships with Windows Mobile but unfortunately Q 9 series phones are configured with settings that don't work with late model NAV equipped Infiniti cars.

 

[wayoutwest]

No dice ... I got it to pair up finally, but it will NOT disconnect the call when i hang up and return to whatever audio you were playing. If you try to make another call it says the phone is busy.