Bought a used G90; has been at dealership for 35 days. Seeking opinions; keep or unwind?

[Oceanmagic]

Hey thanks for reading.

I did all my homework and agonized over what kind of car I wanted. I wanted long haul luxury road eater so I landed on the g90.

I went to Genesis of Las Vegas to shop cars. They had one and only one 2018 G90 used for sale; a 2018 3.3t in white. Not a scratch on it with 44k miles and complete service history small warranty issues fixed. Didn't want the new model; I don't like the fake vents and I don't want the 50% depreciation curve. I bought the car and frankly don't think I overpaid. I am all in at just under 45k which includes taxes and warranty. Not bad if you remove the 5k for the warranty. For this specific car I think the warranty is somewhat of a must because one infotainment system exceeds the cost. Anyways I left pretty happy. Drove it to San Diego for the weekend and was very impressed with the self drive and the comfort of this powerful car; until the engine light came on 4 days after purchase. I couldn't believe it. It had some kind of misfire hesitating under acceleration.

I happened to be OTW to the dealer to get the papers when the problem came up. I walked up to the service desk and was waited on by a tech who seemed annoyed that I was brining the car in at all. He made sure I was aware how busy he was. Didn't seem like he wanted to be there at all. He begrudgingly took the car and said he would look at it. 12 days later I return disgusted to get the car. I drive off and do a U turn 3 blocks later bringing it back for the same thing.

Now its been 35 days. I am told the car is ready. I am afraid to get it. I have made it very clear I want to be unwound and I don't have faith in the car or the trade let alone the people fixing them. I got the covid supply chain excuse regarding parts which I know is a real thing. Turns out the car needs injectors. Can't believe injectors fail after 44k miles but they did. The sales manager has made it clear he does not want to take me out of the trade even though I know he can. He has offered me 1000 back off the deal and I also have been in a free loaner the whole time though I did have to beg to get it.

Anyways I feel like I have bought a ball and chain rather than a luxury car. I do like the car and I like the fact that the sales manager is offering back 1000. I have no out of pocket here and I didn't really miss out on much because of the loaner.

Would you keep the car and give the dealership a chance here? Or would you say heck no after 35 days waiting? At first I thought the dealer just literally did not care at all about the transaction. After some thought I think 1000 back and a free loaner is pretty fair despite the wait time and 2nd attempt to fix.

Would you just give up and go get a honda accord? Or would you stay the course and accept the dealers offer to keep me in the car? There really isn't currently anything worth trading into. What do you think do they deserve my business or should I shove the car back on them and get a full refund? Pretty cool car just don't want it if its going to be in and out of the shop constantly with long repair waits. Thoughts?

Thanks,

J

 

[Mcc]

Bought new and never had any problems. When you pick it up, have them out out in a test drive with you. That’s probably the best you can do. BTW did they give you a loaner?

This is the reason I don’t buy used. You got a good price but you may have bought someone else’s problem. If they say it’s fixed I would stay the course. Just my opinion.

 

[Oceanmagic]

Bought new and never had any problems. When you pick it up, have them out out in a test drive with you. That’s probably the best you can do. BTW did they give you a loaner?

This is the reason I don’t buy used. You got a good price but you may have bought someone else’s problem. If they say it’s fixed I would stay the course. Just my opinion.

Thanks yes they did give me a loaner; an elantra. Used gets you past the 40-60% depreciation you have with these types of cars. If you're ok with that big hit after two years new is certainly the way to go. If I thought I could justify or afford a new one I'd be in.

 

[Mcc]

While any car new or used can have problems, I will trade the new car depreciation for the decreased risk of headaches that I believe come with a new car.

 

[Chad86tsi]

You are right to be upset and disappointed, and generally miss-trustful.

Getting cash back on on the transaction as a gesture of good will is pretty rare, and it's not an amount to spit at either. The free loaner is also rare given the duration. It's not the "same for same" ride, but it mitigated your life impact.

Injector issues can be difficult to diagnose, so I'd not be offended they missed the correct diagnosis the first time.

^Put those two factors together, I'd give the car and the dealer a chance. Once it's sorted, it should be trouble-free for another 100K.

If problems return or persist, get out quickly. There may be some fundamental flaw in the car, and they aren't prepared to find and fix it.

 

[dequardo50]

I’d want to start over.

 

[NoleAnimal]

I'm sure this is not going to be what you want to hear and likely won't win me any friends here, but sometimes crap happens. Sometimes you buy a car with problems. And the difference between new and used (less than a few years old) in that respect is much smaller than most care to admit. If the car did need injectors, then this story all makes sense from the dealer side. In all honesty, I think the dealer has done a pretty decent job. Maybe not outstanding, but solid. I'd be a little irritated they didn't diagnose it properly the first time, but they are also offering $1000 back. That is no joke and I don't know many dealers that would do that.

Keep in mind that I am coming from the German brand world, where the expectations are even higher for dealer treatment and service. I was raised in the car business and I've been around it all my life. I've bought and sold a LOT of cars. These things happen. As someone has already pointed out, you have new injectors for free and that's not nothing.

I know it's tough to put that much time, money, and energy into a car and get really invested in it- only to have it let you down. Like you said, you feel like you got a dud. While possible, it's highly unlikely. These cars are quite good. The model and brand itself is very well executed. The fact that you expect perfection from it underscores how good we expect them to be.

So, in my opinion, you should be patient and stick with it. Even consider all that has happened, I think you made a pretty damn good purchase. The fact that you got a car with bad injectors in the middle of these supply chain issues and it hasn't cost you much in terms of inconvenience and nothing in terms of your wallet - that's a helluva buy.

But in the end, it's your life and your money. You gotta make your own decisions.

 

[Oceanmagic]

I'm sure this is not going to be what you want to hear and likely won't win me any friends here, but sometimes crap happens. Sometimes you buy a car with problems. And the difference between new and used (less than a few years old) in that respect is much smaller than most care to admit. If the car did need injectors, then this story all makes sense from the dealer side. In all honesty, I think the dealer has done a pretty decent job. Maybe not outstanding, but solid. I'd be a little irritated they didn't diagnose it properly the first time, but they are also offering $1000 back. That is no joke and I don't know many dealers that would do that.

Keep in mind that I am coming from the German brand world, where the expectations are even higher for dealer treatment and service. I was raised in the car business and I've been around it all my life. I've bought and sold a LOT of cars. These things happen. As someone has already pointed out, you have new injectors for free and that's not nothing.

I know it's tough to put that much time, money, and energy into a car and get really invested in it- only to have it let you down. Like you said, you feel like you got a dud. While possible, it's highly unlikely. These cars are quite good. The model and brand itself is very well executed. The fact that you expect perfection from it underscores how good we expect them to be.

So, in my opinion, you should be patient and stick with it. Even consider all that has happened, I think you made a pretty damn good purchase. The fact that you got a car with bad injectors in the middle of these supply chain issues and it hasn't cost you much in terms of inconvenience and nothing in terms of your wallet - that's a helluva buy.

But in the end, it's your life and your money. You gotta make your own decisions.

You may be surprised that I 100% agree with you.

I will also add that they sold it to me with bad tires which I complained about at time of sale. Nothing was done but upon submitting photos of the tires to the sales manager he came off another 500 dollars to help part way with the costs (they were really bad) putting the total rebate to 1.5k.

I don't like how the first mechanic responded to me bringing in the car and I don't like that they sold me the car with bad tires. I'm fine with the comp given and I like the car.

Thank you for your input. I agree. My father owned his car business for 50 years and said it's rare to get any kind of compensation. He also said he would try everything to legally escape the car but he just thinks it's too fancy which is why he has all the money.

Anyways hopefully this car holds up for a few years and I'm glad to report Genesis LV did the right thing in the end.

 

[Aquineas]

Hey thanks for reading.

I did all my homework and agonized over what kind of car I wanted. I wanted long haul luxury road eater so I landed on the g90.

I went to Genesis of Las Vegas to shop cars. They had one and only one 2018 G90 used for sale; a 2018 3.3t in white. Not a scratch on it with 44k miles and complete service history small warranty issues fixed. Didn't want the new model; I don't like the fake vents and I don't want the 50% depreciation curve. I bought the car and frankly don't think I overpaid. I am all in at just under 45k which includes taxes and warranty. Not bad if you remove the 5k for the warranty. For this specific car I think the warranty is somewhat of a must because one infotainment system exceeds the cost. Anyways I left pretty happy. Drove it to San Diego for the weekend and was very impressed with the self drive and the comfort of this powerful car; until the engine light came on 4 days after purchase. I couldn't believe it. It had some kind of misfire hesitating under acceleration.

I happened to be OTW to the dealer to get the papers when the problem came up. I walked up to the service desk and was waited on by a tech who seemed annoyed that I was brining the car in at all. He made sure I was aware how busy he was. Didn't seem like he wanted to be there at all. He begrudgingly took the car and said he would look at it. 12 days later I return disgusted to get the car. I drive off and do a U turn 3 blocks later bringing it back for the same thing.

Now its been 35 days. I am told the car is ready. I am afraid to get it. I have made it very clear I want to be unwound and I don't have faith in the car or the trade let alone the people fixing them. I got the covid supply chain excuse regarding parts which I know is a real thing. Turns out the car needs injectors. Can't believe injectors fail after 44k miles but they did. The sales manager has made it clear he does not want to take me out of the trade even though I know he can. He has offered me 1000 back off the deal and I also have been in a free loaner the whole time though I did have to beg to get it.

Anyways I feel like I have bought a ball and chain rather than a luxury car. I do like the car and I like the fact that the sales manager is offering back 1000. I have no out of pocket here and I didn't really miss out on much because of the loaner.

Would you keep the car and give the dealership a chance here? Or would you say heck no after 35 days waiting? At first I thought the dealer just literally did not care at all about the transaction. After some thought I think 1000 back and a free loaner is pretty fair despite the wait time and 2nd attempt to fix.

Would you just give up and go get a honda accord? Or would you stay the course and accept the dealers offer to keep me in the car? There really isn't currently anything worth trading into. What do you think do they deserve my business or should I shove the car back on them and get a full refund? Pretty cool car just don't want it if its going to be in and out of the shop constantly with long repair waits. Thoughts?

Thanks,

J

Sorry to hear about your troubles. Unfortunately a lot of Hyundai/Genesis service departments still think they're servicing Accents. I will say that injectors failing is not a common issue that I've heard with these cars. Of course past reliability is no predictor of future performance. Like you, I'd be concerned about the attitude of the service desk. Hopefully their mechanics are more conscientious. I'd probably keep the car, and with the 1000 pick up a couple more QQQ.

 

[Abuschauffeur]

Did they use an OBD2 scanner when you took the car back? Perhaps they did but thought you did not need to know. A car can be pretty well diagnosed on the spot these days.

Better still you should have ask for a print out, but this horse has bolted. Put this in your memory bank for the future.

But now, when you pick up your chariot make them plug in an OBD2 scanner and analyze, in your presence, everything from A to Z before you accept the car. Don't forget, the G90 has sensors on everything, what it can find out borders on the miraculous . If they say we haven't got one, then they should not be in the car business. (And possibly are lying)

My Autel MaxiCom MK808 for example picks up everything that's faulty or even marginal. With my new Genesis it is not so important right now but in the past when taking cars for repair/service I always did take my Autel MaxiCom printout along to stop people repairing something that didn't need doing.

This gadget is also very handy to take along when going on a pre-loved car hunt and plug it in for a thorough inspection before putting the cash down. The above mentioned scanner is expansive (but worth every cent) however there are cheaper ones which also do a decent job for used car hunting. If they don't let you use it, walk away.

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[dequardo50]

My biggest issue is the indifference at best you were shown at the first trip to service. Is this going to be your regular dealership? It would be a bad taste lingering for me. I’d still walk if I could. Good luck though either way.