Update and a technical question...
Kirkland Genesis called yesterday with some news. They replaced the two wiring harnesses per the Genesis Field Engineer's instructions. They let it sit overnight, and again the same symptoms - door locks don't work, car won't start, etc.
The service rep told me that the tech continued to troubleshoot and finally found the root cause. A junction block in the rear (next to the brake light in the trunk) was getting 12v in, but only 2v out. Apparently this junction block serves the windows, doors, and head unit, among other functions. So, they have ordered the part and expect to have it replaced next week.
Why did it take them so long to diagnose? I don't know much about automotive electronics, but shouldn't they have traced this faulty junction block as part of basic troubleshooting? Almost 8 months to get to this point?
To me, it seems like they don't have any techs with the minimum technical chops. And, even more frustrating, they don't seem like they give a crap. It isn't that they are rude, but they seem content to just let a customer drift along without an ETA or solution - absolutely zero urgency. And Genesis corporate is useless; the dealer doesn't even return their calls.
