Can't unlock with engine running

[jjj]

2015 genesis signature

Been trying out a few things with my new genesis purchase. Started the car then drove to a local store. Didn't want to cut the engine off so I left it running. Used my key fob to lock the car. ...didn't work. Used my phone/app to remote lock and it locked.

Ran into the store, came back and hit the unlock button on the door handle and nothing. Tried the key fob to unlock the doors and nothing. Had to unlock the key using remote unlock on my phone. Is this normal? I was standing right next to the car with the fob. Sucks if you ask me. Safety issues with this situation

 

[Ragnar]

Yeh believe that's a correct,if you lock the car using the app you'll Have use it to unlock it!
And ya sometimes the app can be a pain in the ass! But i guess it has it good points.Really kinda expensive though seeing as it's main good points are the remote start and POI search/send to car function.leastwise for me😏

 

[Mark_888]

2015 genesis signature

Been trying out a few things with my new genesis purchase. Started the car then drove to a local store. Didn't want to cut the engine off so I left it running. Used my key fob to lock the car. ...didn't work. Used my phone/app to remote lock and it locked.

Ran into the store, came back and hit the unlock button on the door handle and nothing. Tried the key fob to unlock the doors and nothing. Had to unlock the key using remote unlock on my phone. Is this normal? I was standing right next to the car with the fob. Sucks if you ask me. Safety issues with this situation

Yes, it is a safety issue, as they don't want you to leave the engine running with car locked from the outside.

As far as unlocking, I assume you know that the physical key embedded in your key fob should work in an emergency.

 

[PMCErnie]

Pretty funny. I'll bet some folks don't even know that they own a real car key.

 

[StarPower]

The app sometimes doesn't connect, and it can take up to a minute to communicate with the car. It's probably easier and safer to turn off and lock the car, then remote start the car from the app as you're walking into the store if you want to keep your car cool. That will ensure you're not standing next to your car waiting for it to unlock.

 

[jimmy buoy]

Not sure about the app (don't have it) but, I've experienced the same thing with locking the car while running. Before you get too critical, could you imagine sitting at a red light and have some unsavoury character come up to your locked car, press the button on the door handle and proceed to car-jack you... Too bad the car's software couldn't recognize that no key is present in the vehicle and to allow an unlock from a key outside the vehicle.