Car not Recognizing Phone for Android Auto

sstphoenix · Apr 24, 2020

I started having issues with front USB connector after about 4 months. Randomly it won’t work. No CarPlay and no charge on any phone and with any wire. Then when I try again about 8 hrs later it will work again.
Restarting car after a 5-10 minute doesn’t restore functionality. Seems like a software issue to me.

EdP · Apr 24, 2020

sstphoenix said:
I started having issues with front USB connector after about 4 months. Randomly it won’t work. No CarPlay and no charge on any phone and with any wire. Then when I try again about 8 hrs later it will work again.
Restarting car after a 5-10 minute doesn’t restore functionality. Seems like a software issue to me.

You say does not work on any phone Same or different cable?

videopho · Apr 24, 2020

It sounds like making a good electrical contact is an issue here.
Try to clean both the cable and the port with dry electronic cleaner at the port side and alcohol at the cable side.

sstphoenix · Apr 24, 2020

EdP said:
You say does not work on any phone Same or different cable?

When it’s doing the problem all phones (tested several ... 2 different iPhone 11 Pro and iPhone XR and pixel 3 Xl) and all cables (I tested several original manufacture)

Klattimorr · Jan 2, 2021

sstphoenix said:
I started having issues with front USB connector after about 4 months. Randomly it won’t work. No CarPlay and no charge on any phone and with any wire. Then when I try again about 8 hrs later it will work again.
Restarting car after a 5-10 minute doesn’t restore functionality. Seems like a software issue to me.

gallico916 · Jan 6, 2021

@grapefruit
Have the same phone as you. make sure to use a good cable (Anker), Also check in the menus of the infotainment that Android Auto is enabled.
When you plug the phone for the first time, it will open android Auto on the phone and ask a few questions.

Also, check your software version on the car, Genesis had a big software update in November