Check This "New Owner" Dealership Experience Out

[IvanM61]

Took my 2023 GV70 home November 2, 2022. Love the product in every way. The sales experience was more sketchy than all my other car buying experiences have been. Salesman was OK. The dealer oddly would not take my down payment check when the dealer two towns east of me took a dwn pymnt check from me when I purchased a 2022 GV70 for my wife 9 months earlier. Huh. I needed to leave and come back with a cashiers check. The finance guy was the next shady experience. I told him I had outstanding credit and that day was the last day of Genesis 1.9% financing. He was gone for a very long time and comes back and at this point in time its closing in on 3.75 hours to make the purchase. He hands over the payment amount and the terms. It was not the 1.9 available, it was about 5 points higher and a year longer. I was like what are you doing? Now he is going to invite up into his office to rework it, no thanks.... you've taken too much of my time. I'll pay this off.

I just needed to get out of there w/ things wrapped up. I was really insulted by what had transpired. Now for the latest experience with this dealer, Balise in Fairfield, CT. I go there asking if they work with a specific body shop as my mirror has been damaged and I want it fixed. They tell me who they use but step up and say they can get this done. OK cool, how much is this going to cost. I get a price for the part. He is expecting me to pay for it in full then and there with no discussion of any potential supply chain issues. I say I will discuss this w/ the wife and get back. I asked for a print out, he stubbornly did so. It was not a full cost write up but just the part cost. I asked for the other costs, he penned them in. He says just call me w/ your CC #/info when ready. Fast forward, call him the very next day to do just that, leave message. No call back before the end of the day (2 hours). Next day 4.5 hours into his work day no call. I then notice email from dealer with PDF. Its a "how was your recent experience" email. It also had view invoice and pay here tabs. I'm going to pay instead of calling him. But wait, best to check the invoice. It has the original date and quoted part price, the proper tax amount and then at the back end of that total was an additional "shop charge" of $35.88.

I finish up my own office paperwork and call tech writer again. He picks up. I matter of factly say: I called and left a message yesterday. Why didn't you get back to me? His response: yeah I saw you called, I'm on the phone now. I tell him I want to pay with CC # but am confused of the amount because of the emailed invoice I received. He seemed agitated he needed to address this. He stated he will get right back to me, I'll get right back he reaffirmed. Two and half hours went by no call. I called, no pick up. I leave no message and wait 10 minutes and call again. He picks up. He states the price is more now than the invoice... by quite a bit. I didn't write it down in outrage. What? His reason was market fluctuation. I was like you are not charging me more than the original quote that would have been paid if not for the sketchy $36 up charge. HE didn't care, he interrupted me letting him know I wasn't an idiot and he needs to honor the original quote. He kept on talking over me not trying to hear any more about how sketchy this all was. I'd be embarrassed myself. He hung up. I called back and tells me I need to calm down. A natural reaction tone is calm. Its just a tone. Make inapropriate actions expect appropriate reactions. What is corporates number? Anybody!? I want them to know about all this sketchiness. And no, this is the story, not a side of a story.

 

[IvanM61]

What is the corporate number?

 

[Tau]

Here's some contact info for the GMA HQ which is in the same building as Hyundai N.A. HQ, (kind a' like most GMA dealers ). You'll only get dumped off to the Consumer Affairs call center in AZ which is helpless. You'll get the canned response about dealers being independent businesses that GMA doesn't control. They might even tell you about the time GMA sent a "strongly worded" letter to their retailers to not engage in price gouging!

You're better off hitting all the social media sites to advise others to stay away from the dealership.

Best of luck

​

Claudia Marquez, COO
Genesis Motor North America
10550 Talbert Ave.
Fountain Valley, CA 92708
(714)-965-3000

 

[IvanM61]

Thank you for taking the time and providing a very honest and straight forward response, Claudia. I will do what you have recommended.

 

[Kassey22000]

The HQ in FV is apparently so dysfunctional. Tried calling over a dozen times recently - each experience was was a lesson in futility.
They use the Cisco messaging software and it’s not working so if you try to leave a message at the Beep, you get an error message and that the voicemail box of the receptionist is FULL -

You can try to use the “find extension by name” function but Claudia is so well protected from the REAL world of the very people who make her salary possible that she will NOT come up in the system. Oddly Peter Donnellan did, but good luck getting anyone from the management team to pay attention to the “little people” who help pay their mini-mansion mortgages LOL. Check out GlassDoor dot com to see how poorly workers rate that place for yourself.

As far as the offsite contracted National Consumer Affairs in Arizona, I suspect they don’t get paid to care, they get paid by the number of cases they close after customers give up!