Concerns about Surcharge

[Looney100]

Coincidently, JD Power just released their most recent initial quality data. Genesis and Kia were tied at #4 at 156 defects per 100. Genesis was the best ranking ‘premium’ brand. Tesla was at 226.

 

[Dan H]

Coincidently, JD Power just released their most recent initial quality data. Genesis and Kia were tied at #4 at 156 defects per 100. Genesis was the best ranking ‘premium’ brand. Tesla was at 226.

If that's true Tesla seems to be addressing the issue of build quality. Not long ago their score was up around 400, basically off the charts.

 

[Looney100]

If that's true Tesla seems to be addressing the issue of build quality. Not long ago their score was up around 400, basically off the charts.

They were still off the chart - they and Polestar appeared below the rest of the manufacturer's as their results aren't official. Apparently, Tesla doesn't allow JD Power to survey its owners.

 

[Dan H]

They were still off the chart - they and Polestar appeared below the rest of the manufacturer's as their results aren't official. Apparently, Tesla doesn't allow JD Power to survey its owners.

My understanding is Tesla will not furnish JD Power with a list of owners, so JD Power has to get owner's lists through other means such as state motor vehicle departments. In retribution, Power's position is that Tesla is not eligible for awards.

While 226 is not a good showing, Tesla is no longer at the bottom of the rankings as they were for several years (by significant margins). In the most recent study 6 other brands scored worse. So are they making progress on build quality? Again, we currently own our 4th Tesla, and all I can say is that it's about time.

 

[Looney100]

I learned something a few years ago that really changed my perspective on the JD Power results. They treat responses of “My nav system doesn’t work” (because I haven’t read the manual and am not using it properly), and “I was driving one day and the transmission fell out of the car” equally as one ‘problem’ each.
So, different tech/options, and the demographics of buyers can skew things substantially. Also, the metric is problems per vehicle, not problems per km driven. Porsche has been near the top for many years, but I suspect that it’s average vehicle is driven a fraction of the distance a typical Buick or Hyundai is - further skewing results.

 

[G-715070]

Called my Genesis dealer in NJ, and they told me they are expecting to put a $8,000 markup on the GV60 when it releases.

Called Genesis Concierge "Priority One" and they said they don't care about what the dealer does.

Get your act together Genesis! This entire process feels bootleg and is the opposite of what "luxury" should be.

Recommend calling Priority One and making the complaint about dealers charging above MSRP. It would at least force them to think about it.

I am having the same issue ... I keep asking Concierge what they do ... Seems like they provide no benefit... Just added cost

 

[Kassey22000]

We just received the “real” JD Powers survey today for the GV60 purchased about 3 months ago (still with minor yet a number of unresolved issues). Concierge is useless in our murmurous interactions - the National Consumer Affairs contractor in AZ is a total Joke - our dealer in WA sucks, yet there have been a few super nice folks along the way who have really tried to put things right so YAY for that.

This JDP survey seems way more comprehensive (unlike the faux JDP/GoalLineSolutions survey send from GMA‘s COO Claudia right after purchase). Talking with family and friends, we’ll be brutally honest with the answers and give praise to the car/design/utility/tech, but not so much for GMA, it’s certified dealers/service, nor their US support teams.

Consumer Reports usually sends their owner’s survey out this time of year too.

Happy motoring!

 

[steveinarizona]

We just received the “real” JD Powers survey today for the GV60 purchased about 3 months ago (still with minor yet a number of unresolved issues). Concierge is useless in our murmurous interactions - the National Consumer Affairs contractor in AZ is a total Joke - our dealer sucks, yet there have been a few super nice folks along the way who have really tried to put things right so YAY for that.

This JDP survey seems way more comprehensive (unlike the faux JDP/GoalLineSolutions survey send from GMA‘s COO Claudia right after purchase). Talking with family and friends, we’ll be brutally honest with the answers and give praise to the car/design/utility/tech, but not so much for GMA, it’s certified dealers/service, nor their US support teams.

Consumer Reports usually sends their owner’s survey out this time of year too.

Happy motoring!

With which dealership in Arizona are you unhappy? When you say the "concierge is useless" are you referring to the Genesis concierge at the Genesis dealership? In what ways was he useless?

 

[Kassey22000]

With which dealership in Arizona are you unhappy? When you say the "concierge is useless" are you referring to the Genesis concierge at the Genesis dealership? In what ways was he useless?

Hi Steve, sry - I’m not referring to a dealer in AZ, I’m referring to the National Consumer Affairs department for Genesis US. It’s a contracted, 3rd party complaints clearing house GMA contracts for certain issues.
Re: the Concierge service through GMA, we’ve never had a good experience on the phone or email with them (Super friendly people, but not well trained on the cars/tech/service questions/solutions). We actually don’t even have a Concierge at our dealer in WA. Our only dealer has just sales people, managers, and service reps. They don’t use Genesis titles currently.
Hope that clears that up.
Happy Motoring!